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Crown Acura Richmond
Richmond, VA
684 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 684 reviews
October 07, 2024
When needed me ride fixed, Wes and the Sales Manager looked out. And let me drive away in a loaner-car, the car was repaired. No money out of me pocket. Best dealership experience ever! ———— T. Rich looked out. And let me drive away in a loaner-car, the car was repaired. No money out of me pocket. Best dealership experience ever! ———— T. Richardson More
by blessedwon7
Employees Worked With
Wesley Hardaway
October 07, 2024
As always Alton and Crown Acura efficiently took care of my car. 4 new tires and state inspection. Free shuttle ride and job finished quickly. And thanks for the car wash too! my car. 4 new tires and state inspection. Free shuttle ride and job finished quickly. And thanks for the car wash too! More
by Laurence
Employees Worked With
Alron
October 04, 2024
Call The dealership got Internet sales. They passed me to a salesman. Salesman was very responsive. Got back with me. Everything good I asked for a total on the price. The car finance manag They passed me to a salesman. Salesman was very responsive. Got back with me. Everything good I asked for a total on the price. The car finance manager took forever to get back to me. I was told by the salesman he was the only one there that day. He was really busy, He never called me back. I called twice. He would only send me a text message. Finally, I called salesman told him to take some money and get this deal done. He called me back five minutes later and apologized and sad while he was messing around they scheduled an appointment to show the car for people weren’t there yet but they had first chance that it even though I’ve been talking to them since 10 o’clock that morning. I had asked them for a shipping quote and I told them either way I would either fly out and get it or you can send it. I already had plane tickets scheduled and then They sold the car out from under me and then had the guts, text me the next day and asked if there was anything they could find me another car I was looking I didn’t even know what to say. I thought are you joking? Let me clarify the salesman did his job. Answer the phone every time and diligently tried to finish.. I have bought a lot of cars over the years all around the country and I would’ve expected at least a phone call before they sold out from Underneath me. More
by jason
Employees Worked With
You can call me if you have any questions 314-686-3171, Matt Perry, Kevin Johnson
October 04, 2024
Committed to customer service. Dealership is a tad dated and could use an upgrade. Associates are great. Alton in the service dept is an all star. Dealership is a tad dated and could use an upgrade. Associates are great. Alton in the service dept is an all star. More
by MGM
Employees Worked With
Alton
September 30, 2024
Acura MDX owner since 2008 and on second one since 2021. Excellent vehicles well taken care of at Crown. Always able to schedule appointments on my time. Service writers know their stuff and work is done ef Excellent vehicles well taken care of at Crown. Always able to schedule appointments on my time. Service writers know their stuff and work is done efficiently with no surprises. More
by CeeJay
Employees Worked With
Chris, Mike
September 29, 2024
Outstanding customer service. I am very impressed with the entire process and customer service experience at Crown Acura. The General Manager and his team were exceptional. I wil I am very impressed with the entire process and customer service experience at Crown Acura. The General Manager and his team were exceptional. I will definitely return! More
by Mhayibra41
Employees Worked With
Anthony Easter, Matt Perry, Shaun Chapman, Kevin Johnson
