Crown Acura Richmond

We purchased our first ACURA from this dealership in 2004. Our experience from the beginning has been excellent !! Our fear was that the positive and responsive attitude of the employees would end with 2004. Our experience from the beginning has been excellent !! Our fear was that the positive and responsive attitude of the employees would end with the purchase of the car. However,to our total delight,this was not the case. Your Service Department is TOPS! We have been greeted and treated with politeness,respect and genuine friendliness by this staff...especially Mike Mereu. We feel that he treats us (and our car) like family. He is very knowledgable,efficient, and we have total trust in his work and recommendations. You are extremely fortunate to have Mike on staff, and we are extremely fortunate to have found him !! Thank you for a wonderful experience. We will certainly consider ACURA very seriously with our next auto purchase. More

Service at Crown Acura is the best I have ever had from a dealer. I own a 2003 CL and have had all routine maintenance and repairs done at Crown. The appointments are available when I request, free shuttle dealer. I own a 2003 CL and have had all routine maintenance and repairs done at Crown. The appointments are available when I request, free shuttle service to my work or a loaner car is always offered, and the work is done as promised at a fair price. The service reps explain what is done and why, and everyone treats me courteously. I recommend this dealer service department very highly. More

I rate my experience as great because my car was ready within the allotted time and I have not experienced any problems. This service appointment was for an oil change and inspection; however, James made within the allotted time and I have not experienced any problems. This service appointment was for an oil change and inspection; however, James made sure that I was aware of my next scheduled maintenance even providing me with a cost estimate. I also ordered an accessory for my MDX while I was there. Danny in the Parts Dept was not only knowledgeable but was extremely patient and helpful as I worked through my selection. Also, I had my 5 and 13 year old with me during this service appointment and they enjoyed the children's play area and since the service was so timely they did not have the opportunity to get bored. More

I have been a Crown Automotive customer for well over a decade. The crew did an excellent job and I was especially pleased with the professional service and attention from the staff (Chris, Mike, and Mary decade. The crew did an excellent job and I was especially pleased with the professional service and attention from the staff (Chris, Mike, and Mary). In the time my wife and I have used Crown Acura, we have purchased 4 vehicles. I have been very pleased with the service, which has been my MAIN reason for returning. More

Not only have I been 100% pleased with my MDX, but the service I receive at Crown Acura is amazing!! Mike and Jimmy take such good care of me. I really do trust what they tell me when I come in for servi service I receive at Crown Acura is amazing!! Mike and Jimmy take such good care of me. I really do trust what they tell me when I come in for service. I have been so happy, I am now driving my 2nd Acura! thanks again guys!! I can't see myself going to a different service department now. you have spoiled me!! More

I have just purchased my third new Acura from Crown, a 2009 MDX, and have been regularly impressed with the attentiveness and responsiveness of the staff over the years. They were easy to work with, flex 2009 MDX, and have been regularly impressed with the attentiveness and responsiveness of the staff over the years. They were easy to work with, flexible and accommodating - bending over backward to make us comfortable (as well as our two young children also present). This assessment of the dealership shouldn't be limited to the sales experience. We've always enjoyed excellent service experiences over the past decade with our previous two Acuras - one of the driving factors that brought us back. More

I always receive speedy service, accurate quotes, and I always receive speedy service, accurate quotes, and courteous service when dealing with Mike Mereu at the Richmond Crown Acura Service Department. I always receive speedy service, accurate quotes, and courteous service when dealing with Mike Mereu at the Richmond Crown Acura Service Department. Mike is fair and honest, and I would recommend him to anyone who has questions concerning servicing their Acura. Mike fully explains service options, and reviews all applicable service rates. The complementary loaner car usage and car washes are also a huge bonus! More

The service department is friendly and efficient. They get the work done right the first time and I like that they wash my car also. The waiting area is comfortable and Mike and Chris and Mary always go get the work done right the first time and I like that they wash my car also. The waiting area is comfortable and Mike and Chris and Mary always go out of their way to give me excellent service. More

I have been a customer of Crown Acura since February of 2004, when I purchased my TL. The buying experience was very positive; I was helped, not pressured. The first time I required service I decided t 2004, when I purchased my TL. The buying experience was very positive; I was helped, not pressured. The first time I required service I decided to give the Crown Acura service department a try. It is the only place I have taken my Acura ever since. I am a former Mercedes owner and in my opinion, my service experience at Acura has been consistently superior to that I experienced at Mercedes. I have no reservations about recommending Acura vehicles or the Crown Acura Dealership. More

I took my 2003 TL to Crown Acura of Richmond for routine maintenance last week and was very satisfied with the service. My service rep for this visit James Malas was very helpful. When I went to pick up maintenance last week and was very satisfied with the service. My service rep for this visit James Malas was very helpful. When I went to pick up my car James told me he was checking out another customer and would be with me right after that. Observing this his colleague at the next desk Mary Malas proactively offered to help check me out - a great team player. Another positive note for this trip relates to my concern that one of my tire might be wearing unevenly and hence requiring a wheel alignment. After inspection I was told that there was no uneven wear and therefore wheel alignment was not required. I really appriaciated the honesty of the service team. I have been taking my TL to this dealer for all my services since I bought it in 2002 and have worked with all of the current service representatives at different times. My experience has been consistently positive. I would not hesitate to recommend this service team. More