Crown Acura Richmond

My name is Joyce and my son Hoova and I had the pleasure of talking to Mr. Gary Simpkins who handled our service visit. It is because of Mr. Simpkins kindness and also with keeping us informed of the diffe of talking to Mr. Gary Simpkins who handled our service visit. It is because of Mr. Simpkins kindness and also with keeping us informed of the different services that our car was in need of and the time line in which we should get those things done that I gave crown Acura and Mr. Simpkins the best rating possible. He kept us informed as to when the car would be ready and he walked us out and made sure we were satisfied with the service and the car wash. Mr.Simpkins gave us his card just in case we had any further questions. My son and I enjoyed the conversation we had with him and I must say that this is my 2nd or 3rd time bringing the car in and I have never felt more welcome than I did on October 15, 2009. If all dealerships had someone like Mr. Simpkins, boy would the experience of just sitting around and waiting be wonderful. Mr. Simpkins people skills are excellent and he is very professional he. He showed us how concern he was about our vehicle and about representing his place of employment. Mr. Simpkins should be awarded for his excellence. I give this service experience a 10 plus!!!!!!!!! More

This is a very professional dealership that goes the extra mile in ensuring that not only your car is given great service, but that you, the customer are made to feel welcome and comfortable. It's clear extra mile in ensuring that not only your car is given great service, but that you, the customer are made to feel welcome and comfortable. It's clear they want you to have a good experience and to feel that your business is important to them. The waiting area for service has wi fi--a great touch--and serves Starbucks coffee! More

I usually deal with Mike Meru and have always been impressed with the professionalism and attention that he displays consistantly every time. I was pleased to have Mary assist me last week and was h impressed with the professionalism and attention that he displays consistantly every time. I was pleased to have Mary assist me last week and was happy to see that she is in the same mold as Mike. She was prompt, friendly, and explained my current service and recommended the appropriate future steps. You have a good thing going there with your service staff! More

The ACURA dealership in Richmond, Virginia gives excellent service. I have not purchased a car from this particular dealership, but their service department is incredible. Management and service r excellent service. I have not purchased a car from this particular dealership, but their service department is incredible. Management and service representatives are customer friendly, and very knowledgeable. The service department make it a point to make you feel at ease and at home. They keep you informed and give you options. I just wanted to say THANK YOU for their continued service. More

I just recently moved to Virginia and so far have had two issues with my car that required emergent looking over. I'm an intern so my time is limited and they have always worked me in and kept cost as low a issues with my car that required emergent looking over. I'm an intern so my time is limited and they have always worked me in and kept cost as low as possible for my budget. They have Wi-Fi which has helped me manage my patients and take care of some work while I wait. They offer coffee :-) and are always willing to tell me how much things will cost before they work on my car. They have never tried to scare me into getting things fixed on the car that don't have to be fixed and are good at keeping my car running. As an inexperienced car owner (my dad mostly handles the upkeep of my car) I feel I can trust their assessment. My dad has never told me that I was lied to or mislead. He usually agrees with their assesment. More

I have worked with Mike Mereu in the service department for the past 10 years. Mike is such a pleasure to deal with. I have bought both of my Acuras from Carmax and have taken my car to him for most of my for the past 10 years. Mike is such a pleasure to deal with. I have bought both of my Acuras from Carmax and have taken my car to him for most of my service needs. He has always gotten me the best price possible and arranged for a technician to conduct diagnostic tests on my car before doing any work that may need to be done. When I felt as though I had been taken advantage of by a national brake shop, I took the car to Mike to have it looked at. He arranged for a technician to look at the car for free so that I could prove to the brake shop that the car was not worked on properly. I then had Acura fix the car at the expense of the brake shop. I am more than pleased with the quality of service that I have gotten from everyone at Acura, especially Mike. No matter what most people say about dealerships being more expensive for getting work done, I will take my car to Acura from now on for all of my service needs. More

Mike always gets me the service I want. I'm at 211,000 and he has been there with me the whole way. I must admit that in over 40 years of owning cars and dealing with automotive service, Mike stands head and he has been there with me the whole way. I must admit that in over 40 years of owning cars and dealing with automotive service, Mike stands head and shoulders above all of them. I truly believe he is looking out for my interests, couldn't ask for a better service Rep! More

I purchased a used Acura RL from CarMax a few years ago I purchased a used Acura RL from CarMax a few years ago and when it came time to purchase a new car we went to Crown Acura. What a pleasure it was I purchased a used Acura RL from CarMax a few years ago and when it came time to purchase a new car we went to Crown Acura. What a pleasure it was to do business with the sales department - we got a 2008 Acura and we love it. I do have to comment on their service department - they are pleasant, have smiling faces (YOu don't see that with the other service dept that I use for a different car), always explain exactly what will be done and why - I really appreciate that. Mike Mereu is the person I talk with when my car is being serviced and I really appreciate how professional and friendly he is. We have purchased many cars for ourselves and 3 children over the years and this is probably the best car dealership we have done business with since moving to Richmond 30 years ago. More

Of the many car dealer service departments I have experienced in my lifetime, the Crown Acura Service Department of Richmond, Virginia, is, by far, the best. It is outstanding in every category---qu experienced in my lifetime, the Crown Acura Service Department of Richmond, Virginia, is, by far, the best. It is outstanding in every category---quality, efficiency, friendliness, and helpfulness. I highly recommend this exemplary group of service professionals. John V. Moeser More

With the busy schedule I have, Iam always looking for ways to save time. I would like toi save money too. I got a great deal on my MDX and the service since has been excellent. I plan to buy more acuras ways to save time. I would like toi save money too. I got a great deal on my MDX and the service since has been excellent. I plan to buy more acuras from this dealership. First they are great cars and second the service is very good. More