Crown Acura Richmond

Mary went far above and beyond any customer service I have ever received. My car was outside of a covered warranty and she fought with Acura to ensure that I didn't need to pay for an expensive repair t have ever received. My car was outside of a covered warranty and she fought with Acura to ensure that I didn't need to pay for an expensive repair that was not my fault. I can not recommend higher. More

The Acura Service team is #1 especially Mike Mereu. Mike always takes good care of me when I call and come in for service. I have had my TL for 10 years and over 200K miles. Because of the personal and go always takes good care of me when I call and come in for service. I have had my TL for 10 years and over 200K miles. Because of the personal and good service received, I have always returned to Acura for my service needs. More

I had a problem that arose shortly after leaving the Acura dealership on Monday, August 17th (the problem was unrelated to the service visit). I was at a gas station and called Mike Moreau to ask his o Acura dealership on Monday, August 17th (the problem was unrelated to the service visit). I was at a gas station and called Mike Moreau to ask his opinion on what to do. They sent a service representative to the gas station where I was to assist me (within 10 minutes!). This is an example of the type of service I have come to expect from this dealership. I have dealt with many dealerships through the years, but this is the best. More

Everything was great, as usual! Mike was helpful, funny and thorough. He answered all my questions. My wait was comfortable and minimal. I've been coming for service for nearly 5 years, so it was nice t and thorough. He answered all my questions. My wait was comfortable and minimal. I've been coming for service for nearly 5 years, so it was nice to be recognized and greeted by the serivce staff. Chris said 'hello!' and the rest of the service team was timely, friendly and on the job. No complaints. My car runs great and looks good. More

We purchased our first ACURA from this dealership in 2004. Our experience from the beginning has been excellent !! Our fear was that the positive and responsive attitude of the employees would end with 2004. Our experience from the beginning has been excellent !! Our fear was that the positive and responsive attitude of the employees would end with the purchase of the car. However,to our total delight,this was not the case. Your Service Department is TOPS! We have been greeted and treated with politeness,respect and genuine friendliness by this staff...especially Mike Mereu. We feel that he treats us (and our car) like family. He is very knowledgable,efficient, and we have total trust in his work and recommendations. You are extremely fortunate to have Mike on staff, and we are extremely fortunate to have found him !! Thank you for a wonderful experience. We will certainly consider ACURA very seriously with our next auto purchase. More

Service at Crown Acura is the best I have ever had from a dealer. I own a 2003 CL and have had all routine maintenance and repairs done at Crown. The appointments are available when I request, free shuttle dealer. I own a 2003 CL and have had all routine maintenance and repairs done at Crown. The appointments are available when I request, free shuttle service to my work or a loaner car is always offered, and the work is done as promised at a fair price. The service reps explain what is done and why, and everyone treats me courteously. I recommend this dealer service department very highly. More

I rate my experience as great because my car was ready within the allotted time and I have not experienced any problems. This service appointment was for an oil change and inspection; however, James made within the allotted time and I have not experienced any problems. This service appointment was for an oil change and inspection; however, James made sure that I was aware of my next scheduled maintenance even providing me with a cost estimate. I also ordered an accessory for my MDX while I was there. Danny in the Parts Dept was not only knowledgeable but was extremely patient and helpful as I worked through my selection. Also, I had my 5 and 13 year old with me during this service appointment and they enjoyed the children's play area and since the service was so timely they did not have the opportunity to get bored. More

I have been a Crown Automotive customer for well over a decade. The crew did an excellent job and I was especially pleased with the professional service and attention from the staff (Chris, Mike, and Mary decade. The crew did an excellent job and I was especially pleased with the professional service and attention from the staff (Chris, Mike, and Mary). In the time my wife and I have used Crown Acura, we have purchased 4 vehicles. I have been very pleased with the service, which has been my MAIN reason for returning. More

Not only have I been 100% pleased with my MDX, but the service I receive at Crown Acura is amazing!! Mike and Jimmy take such good care of me. I really do trust what they tell me when I come in for servi service I receive at Crown Acura is amazing!! Mike and Jimmy take such good care of me. I really do trust what they tell me when I come in for service. I have been so happy, I am now driving my 2nd Acura! thanks again guys!! I can't see myself going to a different service department now. you have spoiled me!! More

I have just purchased my third new Acura from Crown, a 2009 MDX, and have been regularly impressed with the attentiveness and responsiveness of the staff over the years. They were easy to work with, flex 2009 MDX, and have been regularly impressed with the attentiveness and responsiveness of the staff over the years. They were easy to work with, flexible and accommodating - bending over backward to make us comfortable (as well as our two young children also present). This assessment of the dealership shouldn't be limited to the sales experience. We've always enjoyed excellent service experiences over the past decade with our previous two Acuras - one of the driving factors that brought us back. More