Crown Acura Richmond

I just recently purchased my 2nd Acura TL from Crown Acura. Both purchases were made with Antoine Pollard. When I went to make my 2nd purchase I sought out Antoine because of the way he worked with me o Acura. Both purchases were made with Antoine Pollard. When I went to make my 2nd purchase I sought out Antoine because of the way he worked with me on my first purchase. I can't say enough good things about working with Antoine. He knows his product; does not twist your arm and is very accommodating. If you are looking for an Acura; I would highly recommend Crown Acura and Antoine in particular. Getting my Acura serviced at Crown has always been a good experience as well. They have a knowledgeable and friendly service staff. There are no surprises when working with the service staff. Overall, there is a warm and friendly atmosphere in the dealership. I have always gone away feeling like my business is important to them. More

Brennon could not have been more customer service oriented. Although we were schedule to be in the dealership for approximately 1.5 hours, Brennon offered us a loaner car so we could get a couple of oriented. Although we were schedule to be in the dealership for approximately 1.5 hours, Brennon offered us a loaner car so we could get a couple of errands done. I don't know how it could have been better. More

I bought my first Acura in 1999 an currently own my fifth Acura. The product quality and service at this dealership is phenomenal. I am currently contemplating on purchasing my sixth vehicle from this dealer Acura. The product quality and service at this dealership is phenomenal. I am currently contemplating on purchasing my sixth vehicle from this dealership. I have recommended several friends and family to purchase there and they all are pleased with the excellent service they recieve everytime they go there. Nice job folks. This type of service truely serves justice to the term "TLC" sold under your brand. Keep it up and thanks. More

The work that was performed, was outstanding! I always appreciate the service that Chris shows when I arrive. Before I can even get out of the car he is there waiting. I really appreciate that! I went i appreciate the service that Chris shows when I arrive. Before I can even get out of the car he is there waiting. I really appreciate that! I went in for a routine oil check up but mentioned my tire pressure gauge alerting me of low pressure. They took their time and found a nail in the most unexpected place. Before repairing Chris came to talk with me also about my brakes and let me make the decision. Yes I knew I had to fix the tire and he warned me of the brakes, but I take that responsiblity on myself. Again I really appreciate everything there. More

I took my MDX in for a transmission update notice I received in the mail. I also got an oil and filter change and a new rear wiper installed. I had a wonderful experience and would definitely recomme received in the mail. I also got an oil and filter change and a new rear wiper installed. I had a wonderful experience and would definitely recommend Acura Service to my family and friends. They provided me a loaner car, they gave me updates on the progress through the day and did all of the work at a reasonable price. And the service employee that I worked with was so polite and personable. That just made the experience even better. More

While I've been a customer of Crown's service department only for the last six months, I've been very impressed. The service staff is friendly and professional, timely in their responses and thorough in the only for the last six months, I've been very impressed. The service staff is friendly and professional, timely in their responses and thorough in their repairs. I've shared with my family and friends how pleased I've been. In fact, I recently suggested to my parents that they consider replacing their Mercedes (which has disappointingly unreliable) with an Acura in the future due to Acura's high quality vehicles and Crown's excellent service. More

Crown Acura Richmond has a strong relationship with its customers. This dealership is very committed in taking care of their customers through various ammendies---daily starbucks coffee--USA newspaper--lo customers. This dealership is very committed in taking care of their customers through various ammendies---daily starbucks coffee--USA newspaper--loaner cars, etc when a vehicle is in the service department. Mike Mereu--Service Manager has a great attitude and very professional in getting service problems resolved. If anyone is contemplating buying an Acura--please don't hesitate to go to CROWN ACURA RICHMOND--they are the best. Jo Ann Heiry---owner Acura MDX More

I've bought and serviced three Acuras through this dealership. They have always made the ownership experience a pleasure from start to finish. The sales staff is courteous, knowledgeable and not at dealership. They have always made the ownership experience a pleasure from start to finish. The sales staff is courteous, knowledgeable and not at all pushy, service high quality and reasonably priced and the overall service level is top notch. Even the office staff work to make things go as smoothly as possible for you at each stage of the ownership process. My most recent purchase was a Certified Pre-Owned TL that had very low mileage. I was not expecting to buy a car that day, but it was too good a deal to pass up, and everything just fell into place, so we did the transaction. Mike made sure that some electronics that were installed in my old TSX were uninstalled and returned to me in good condition and overall I'd have to say this was one of the most hassle-free car-buying experiences I've ever had. This dealer has won top honors from Acura for three years in a row and given their overall commitment to customer service, it's easy to see why. I wholeheartedly recommend Acura to anyone looking for a sports/luxury car and Crown Acura to those lucky enough to live in the Richmond area! More

GREAT SERVICE. GREAT PERSONNEL, ESPECIALLY MR. MERUE. DID WORK AND DELIVERED CAR AS PRESCIBED. CLEANED. WOULD HIGHLY RECCOMEND SERVICE DEPARTMENT TO ALL CONCERNED. I USE THIS DEALERSHIP'S SERVICE DEP DID WORK AND DELIVERED CAR AS PRESCIBED. CLEANED. WOULD HIGHLY RECCOMEND SERVICE DEPARTMENT TO ALL CONCERNED. I USE THIS DEALERSHIP'S SERVICE DEPT. FOR ALL MY OTHER VEHICLES. WILL CONTINUE TO DO DO EMIL CASSANO More

Typically I prefer to purchase a new vehicle and then work exclusively with the dealer for service over the life of the vehicle. For this reason factors such as an effective customer service attitude, q work exclusively with the dealer for service over the life of the vehicle. For this reason factors such as an effective customer service attitude, quality of work, friendliness, timliness, value, availability of loaner cars, and record maintenance are very important to me. I originally considered Acura because of their reputation for quality, holding their value, and durability. My decision to purchase an Acura was based, however, on the reputation of Crown Acura as an excellent dealer, and I have never been disappointed. As I have said on many occasions, it is a pleasure to work with them and I'm not sure why anyone would go anywhere else! More