Crown Acura Richmond

I return to Crown Acura because: #1...I can always I return to Crown Acura because: #1...I can always trust Mike Mereu to assess the issue promptly-in a friendly manner with courtesy, and to initiate I return to Crown Acura because: #1...I can always trust Mike Mereu to assess the issue promptly-in a friendly manner with courtesy, and to initiate the appropriate steps for resolution. He keeps me informed of the progress as I wait in the very comfortable lounge. #2...I trust the service department and will not have anyone else work on my car. All of my experiences at Crown Acura have been most positive. More

Ashaunta and the team at Crown Acura made me feel at home when working with them. Very knowledgable, courtious, attentive, informative and helpful. Also important to me was that Ashaunta, nor anyone else, when working with them. Very knowledgable, courtious, attentive, informative and helpful. Also important to me was that Ashaunta, nor anyone else, was pushy in trying to get me to buy. I enjoyed my time at the dealer, and for me that was a first. I would recommend Ashaunta and team to anyone looking for a quality car, friendly service and no hassles. More

I had a great experience at Crown Acura in Richmond. All the staff was very friendly and accomodating to me during my experience. They made me feel as if my business was important to them and I bought a car the staff was very friendly and accomodating to me during my experience. They made me feel as if my business was important to them and I bought a car that I can really say i absolutely "Love". I can't wait to go back down and see everyone for my first service of my Acura. Thanks for everything! More

As a followup, I had a one-on-one meeting with the General Manager at the dealership about the bad service experince I had with the dealership. He heard my concerns with compassion, was extremely apo General Manager at the dealership about the bad service experince I had with the dealership. He heard my concerns with compassion, was extremely apologetic for the experience and promised that no customer will go through such experience on his watch again. We settled the matter amicably and I am very pleased with his fairness, sincerity and doing the right thing. More

I purchased my 2006 Acura MDX here, and have had all my service done here since then. From new tires, to simple 50,000 mile check-ups, I have been treated with great respect and kindness. Service is profes service done here since then. From new tires, to simple 50,000 mile check-ups, I have been treated with great respect and kindness. Service is professional, convenient, and fair. I trust them. Cynthia Maghakian, MD More

Crown Acura of Richmond is a great dealership to work with. They are very accomadating when I take my little 1997 CL in for service and the gentleman who usually helps me, Mike Mereu, is always pleasant with. They are very accomadating when I take my little 1997 CL in for service and the gentleman who usually helps me, Mike Mereu, is always pleasant and helpful. I have 148,000 miles on my car and hope to make another 148,000 miles. More

Car buying was easiest ever encountered. All Sales Reps were eager to assist and works quickly to resolve any issues. Quality Dealership. Compared to other local dealers it was no hassel, straight forwar were eager to assist and works quickly to resolve any issues. Quality Dealership. Compared to other local dealers it was no hassel, straight forward, and as simple as can be. There was no need to negotiate at all best price was offered up front and dealer made you feel good about your purchase, no chance of buyer's remorse. More

Greetings, I would like to express that I dreaded having Greetings, I would like to express that I dreaded having to go out and purchase a new vehicle, but we needed another vehicle; I am pleased and very h Greetings, I would like to express that I dreaded having to go out and purchase a new vehicle, but we needed another vehicle; I am pleased and very happy to say shopping with Craig Woody and Acura family was a new experience. Let me explain: . First we were greeted in a very friendly manner, not with some of the stiffiness you experience at some dealers and we had been to quite a few to say the least . Secondly we were told about the no haggling procedure, the price on the car was the price we paid for the car; this information relaxed my husband and that is not easy to do when it comes to spending money. When we left the first night my husband expressed he liked Mr. Woody because he was friendly, easy going, informative and made him feel at ease. Whew! I was glad to hear that, I felt half the battle is over! . Everything was explained to us including the financing,we told Craig we were paying cash, but the whole procedure was explained to us, just incase we changed our minds about payment, or just on a NTK,need to know basis, which we found interesting. . The test drive was smooth and informative. Craig drove off of the lot, thank goodness, drove to a not so busy area and let me get acclimated with the car and then out into the traffice after he had explained how the mirrors, steering, light and info of this nature to help me navigate into the traffic and feel comfortable at what I was dong at any given point and time. I also had numerous questions, but none seemed to rediculous for Craig he had all the answers. . The Acura family was very friendly and curteous offering water or drinks and snacks. This may seem simple but it is not. I was at a Honda dealer asked for some water the sales agent went into the back and came back and handed me a cup of water, Number one NO! NO!, no one wants water or anythng handed to them in an open cup, very awkwark situation, I had to pour the water out after asking for some water, had no idea some would be brought from the back in an open styrofoam cup!! Once the car had been purchased we were somewhat anxious about driving home, however, Craig brought the car around under the car port sat in the car with us and explained everything to us, set up my bluetooth and showed us the many features and ammenties of the car. One more thing Craig procurred a red ribbon, put it on top of the car, and took a picture with me standing outside of my NEW CAR! You have a great employee with Craig Woody and my husband and I are recommending some more of his co-workers that are retiring to check out Crown Acura. So the answer to the question would I recommend this dealership; DEFINETLY! More

This is my third Accura which were all purchased at Crown Accura. That in itself speaks of my utmost satisfication with Crown Accura. Crown Accura does provide wonderful auto service and customer relationshi Accura. That in itself speaks of my utmost satisfication with Crown Accura. Crown Accura does provide wonderful auto service and customer relationship. When I've needed a loaner car when my car was being serviced they were happy to provide a car for me. The staff from sales associates to the mechanics and technicians are always pleasant and provide a friendly hello. The follow-up telephone recieved after having my car service is another indication that they care about you as the customer and about the quality of work they they perform. Overall, Crown Accura is reliable, dependable and wonderful dealership. More

I recently leased a 2010 Acura TSX through Crown Acura of Richmond. This was my first car buying experience and it could not have been better! I give Craig, Mike and Antoine five-stars all around. Acura's Richmond. This was my first car buying experience and it could not have been better! I give Craig, Mike and Antoine five-stars all around. Acura's new "Customer Preferred" program takes the guess work out of car buying and eliminates the back-and-forth/unknown from the typical car buying experience. The team's positive, transparent and informational attitude truly made car buying made easy. After this experience, I hope to be an Acura customer for life! Thank you to the entire team at Crown Acura Richmond. More