Crown Acura Richmond

We have always received the best of care and service from Mike Mereu!! He is a real asset to your company!! The only negative I have is the very high expense of returning for service. Mike Mereu!! He is a real asset to your company!! The only negative I have is the very high expense of returning for service. More

I cannot say enough good things about the service department at Crown Acura, espcially Mike Mereu. In fact, I would continue to buy Acuras so I could keep coming to Crown's service department. Mike department at Crown Acura, espcially Mike Mereu. In fact, I would continue to buy Acuras so I could keep coming to Crown's service department. Mike is always going out of his way to help me. He's professional, kind, and has a great sense of humor. He's honest and I trust him completely with my car, even when he calls to tell me I need to spend $$$$$$$ to fix it. I trust his word and his advice and recommend him to everyone I know with an Acura. I even brought my MOM in there this past weekend to meet him! --chris More

Easy and understanding to the needs of their customers. No preasure ...just knowledge about their products...this is a solid sales team that understands how to treat the car buying experience. No preasure ...just knowledge about their products...this is a solid sales team that understands how to treat the car buying experience. More

My experience with Crown Acura of Richmond was not a good one to start out with but in the end they made it a good experience overall. I bought my 2008 Acura TL Type-S from Crown Acura in Richmond, VA on one to start out with but in the end they made it a good experience overall. I bought my 2008 Acura TL Type-S from Crown Acura in Richmond, VA on 1/26/2011. I bought this car with 30K miles on the clock and with a squeaky clean carfax; I was so in love with this car and I felt that I was getting an outrageously awesome deal. Was told it was bought at Crown, Serviced at Crown, and had never had any issues and as the carfax showed had never been in a wreck or anything. It was a certified pre-owned which means it went through a 150 point inspection and had the 100K mile warranty on it. I bought the car and have loved it ever since. It took me 2 weeks and 4+ phone calls to get the second set of keys however I got them so I was happy. The last time I was having my oil changed at Tischer Acura on 12/2/11 I spoke with the service manager about some white spots on my passenger side rear quarter that looked like sealant pop to me and to which he responded the quarter had been resprayed and that it would not be covered under the warranty and it would be a somewhat costly repair. This was news to me as I was told this car had NEVER had body work done and it was the same thing carfax said. After I got him I called Crown Acura and spoke with an employee who stated the service manager Mike was out for the day and he would leave him a note to call me back the next day. I never received a call from Mike so I called him the afternoon of 12/3/2011. Upon speaking to Mike he told me that the car looked great when he sold it so he didnt know what I was expecting him to do and that I needed to understand I bought a used car and he cant help that it seems to have been repaired on the previous persons own accord (who was a leaser) and that he would ask the GM and Acura what his responsibilities would be to me on the car and said he would also contact the previous owner to check about the repair. He then said the only way he could possibly help me out was if I drove down to Richmond, VA (3 hour drive) and let his people look at it. I told him I could drive down the next day or the next Saturday and Mike said he would set me up a time and date after he spoke with the GM and Acura. However I have still not received a call from Mike or anyone at Acura regarding my issue. So now I am left out in the dust to either live with it or spend my own money to fix a car I was sold as never having any accidents and such. After working with Mr. Williams and Mr.Windsor we decided the best approach would for me to get a local shop to give me an estimate. After all was said and done Crown offered to pay half of the damages which I felt was fair. I had owned the car for a year at that point and for them to step up and help me out the way they did I do appreciate it. I will now be able to recommend them in confidence. More

Great service! Will keep coming back in the future! Reasonable prices and car was returned when promised. Mike is a great person to work with! Reasonable prices and car was returned when promised. Mike is a great person to work with! More

My experience with Crown Acura of Richmond was terrific. From the beginning, I was given a great price for my new car (2012 TL SH-AWD base) and my trade. There was no negotiating. When I arrived to pick u From the beginning, I was given a great price for my new car (2012 TL SH-AWD base) and my trade. There was no negotiating. When I arrived to pick up the car, everything was exactly as they said it would be. The deal was exactly the way they described it over email and phone calls. They were different, and better, than all other car dealerships that I met with. I would recommend them to anyone. My car has been everything that I expected and David Burks was terrific to work with. More

We've owned Volvos for over 20 yrs and have been happy. But we didn't care for the new styles so we looked at others. When we saw the TSX-Tech, we liked it best. Even more impressive was the quality and But we didn't care for the new styles so we looked at others. When we saw the TSX-Tech, we liked it best. Even more impressive was the quality and professionalism of the entire team. As much as we liked Volvo service, Crown Acura has raised our satisfaction to a new level. There is not a single suggestion I could make for improvement. Please pass on our sincere appreciation. Alice V. Wiker & Charles M Wiker, COL, US Army (Retired) More

The quality of all the service advisors is extrodinary. A special recognition for Mike Mereu who was my advisor this visit and who ensured that I was well accomodated. A special recognition for Mike Mereu who was my advisor this visit and who ensured that I was well accomodated. More

Mike Mereu is an OUTSTANDING employee at Crown Acura of Richmond, VA. He is my Service advisor and has been for the past 3 visits. I will never go to anyone else but Mike. He makes you feel comfortable and Richmond, VA. He is my Service advisor and has been for the past 3 visits. I will never go to anyone else but Mike. He makes you feel comfortable and explains everything in detail that my car needs. He make this dealership wonderful place to bring your car for service. Please recognize this very good employee as he deserve it so much. The rest of the staff here is also very good....they all work as a team to make sure their customer is take care of. The give you the overall feeling of genuinely really caring....this type of service you just don't find anymore....but here you do!!!!1 Mike stand out like a shinning star..... his service is the BEST!!! More

The rating i gave is the type of service i recieved.I appreciated the professionalism that the salesman demonstrated.Miss Rufus was not to pushy and she really cared about my concerns.I would recommend C appreciated the professionalism that the salesman demonstrated.Miss Rufus was not to pushy and she really cared about my concerns.I would recommend Crown Acura and Miss Ashaunta Rufus to others. More