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Crown Acura Richmond
Richmond, VA
684 Reviews
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Showing 684 reviews
September 07, 2012
I purchased my Acura RDX AWD w/Tech in NoVA, but regretted my decision the second I stepped foot into Crown Acura for my first service appointment. While the location was very convenient, only ~15mi regretted my decision the second I stepped foot into Crown Acura for my first service appointment. While the location was very convenient, only ~15minutes from where I live, after experience, I will never go to Crown Acura for any type of service ever again. Many of my co-workers had warned me repeatedly just how horrible Crown Acura was. One declared she would not consider an Acura for her next car - even though she loves the car itself - solely due to the terrible service she gets at Crown, the ONLY Acura dealership in town. Another simply refuses to service their MDX at Crown and instead maintains the car at a Honda dealership. Despite their warnings, I still decided to give Crown Acura a chance when my B1 Service came due. There were 3 service advisers & a receptionist; I was the only customer. I stood by the door, keys in hand, clearly waiting for help. While the service advisers & receptionist walked past me, made eye contact, chatted among each other, took and received phone calls, NOT A SINGLE PERSON greeted me or offered help for almost 15 minutes! Not only did they not acknowledge me, they actually MADE FUN OF the customers that were calling in for service updates or to book new appointments. Needless to say, I found this extremely disrespectful, but also unbelievably unprofessional to do so in front of OTHER customers. The service adviser at the middle desk with bobble heads(next to the door) was especially offensive - I would avoid him at all costs! When I finally did get help, it was from someone who seemed to have no knowledge of Acuras, or any car for that matter. By the end of my experience, I was relieved to get my car back in one piece with my dignity fully intact. I will NEVER return to Crown Acura again. I would also think twice before purchasing an Acura again since Crown is the only official Acura service available in Richmond. Crown Acura is a low class establishment and a disgrace to Acura. More
by AM1987
Employees Worked With
Various Service Advisers
August 25, 2012
Terrible experience. Sales associate didn't want to show us car, only wanted to talk about financing. Complete waste of time and left completely frustrated. Would never go back. us car, only wanted to talk about financing. Complete waste of time and left completely frustrated. Would never go back. More
by Stefaf
Employees Worked With
Terry
August 23, 2012
I have purchased two cars from this dealership and truly enjoy working with Mike for servicing my car. He is always so accommodating and prioritizes my needs as quickly as possible. I realize I could take m enjoy working with Mike for servicing my car. He is always so accommodating and prioritizes my needs as quickly as possible. I realize I could take my car anywhere for service but I love the special attention I get from Mike so I choose to go back to the dealership because of this experience. Wendy Glenn More
by wendyglenn
Employees Worked With
Mike Mereu
August 20, 2012
I bought a 2004 Subaru wrx sti on may 21 2012 sale went smooth was pretty happy with the service. Roughly 2 weeks after having the car the abs and brake light came on, I had a exhaust leak which made the smooth was pretty happy with the service. Roughly 2 weeks after having the car the abs and brake light came on, I had a exhaust leak which made the car extremely loud so I took it to them and I also had noticed a burning oil smell and a strange noise when driving they said they would take care of it. They fixed the exhaust leak they also "fixed" the brake issue, here's where things get strange. On the invoice it said they fixed the brake light problem by adding brake fluid, on the burning oil smell part of the invoice they said they "fixed" it by cleaning up LEAKING brake fluid but nowhere on the invoice it says they fixed the brake leak. Car still has a burning oil smell and also makes a strange noise while driving it. A few weeks ago I took the car back for a check engine light and also the burning oil smell and noise while driving, they ended up fixing both front axles for the noise and pretty much blew off the burning oil smell, I was told that it was normal for a older car to leak oil which is completely incorrect. No one there could tell me what they fixed or if they fixes the brake fluid leak and the leaking oil is on me. The car had a 30 day warranty in which I took it back well within the 30 days to have issues fixed well they are refusing to fix them Also I never got my second key I was promised. More
by michael.hale.52
Employees Worked With
James Carlos mike
August 10, 2012
Always very helpful in getting work done, have never serviced my car anywhere else, 2004 MDX with now 248,000 + miles and it still runs great. Mike Meru has a great attitude and is a pleasure to work w serviced my car anywhere else, 2004 MDX with now 248,000 + miles and it still runs great. Mike Meru has a great attitude and is a pleasure to work with since I first got the car. More
by Tweed
Employees Worked With
Mike Meru
August 02, 2012
Working with Chris Lutton at Crown has been the best expeerience that i have ever had with any dealership. His customer service is second to none and i would reccomend Chris and the Crown team to anyone expeerience that i have ever had with any dealership. His customer service is second to none and i would reccomend Chris and the Crown team to anyone intrested in Acura products. Chris really listens to the needs/wants of the customer and has fantastic eye for attetion to detail. Each time i am in for service i feel like i am taking delivery of a new car. Thank You Chris for all your help and its always a pleasure to work with you. Thanks Mitch More
by mlobou
Employees Worked With
Chris Lutton
July 13, 2012
I started coming to Crown Acura in 1998 when I bought my RL from them. I keep coming back because of Mike Mereu. His service entered into my last car buying decision--although I wanted an SUV that was lar RL from them. I keep coming back because of Mike Mereu. His service entered into my last car buying decision--although I wanted an SUV that was larger than the MDX, I bought the Honda Pilot because I knew I could still get it serviced by Mike at Crown Acura! More
by christinedaniels
Employees Worked With
Mike Mereu
July 08, 2012
David made the entire buying process simple, straightforward and stress-less. He was very friendly, helpful and thorough in explaining the car features. Thanks David! straightforward and stress-less. He was very friendly, helpful and thorough in explaining the car features. Thanks David! More
by akiko
Employees Worked With
David Burks
March 12, 2012
My wife and I had been looking for a car for about 2 weeks, and during that time spoke to countless sales people at various dealerships in Richmond, Va Beach, Hampton, Newport News and other local citi weeks, and during that time spoke to countless sales people at various dealerships in Richmond, Va Beach, Hampton, Newport News and other local cities. The only salesman who seemed to really want to earn our business and kept in touch was Antoine at Crown Acura in Richmond. I finally made my selection there and they were very fair on the price and included additional warranties seeing it was a certified vehicle. Antoine took the time to explain all the features and got the car set up for phones, seating positions and so forth. Antoine has been in contact with us several times after the sale to ensure we we pleased with our purchase by email and also by phone, which really seemed personal, not just an automated mailer. We even received an email of our exact car explaining all of the features. That was nice! I can't say enough good things about Antoine and Crown Acura. Thanks! More
by ehicks110
Employees Worked With
Antoine Pollard
March 08, 2012
Let me start by saying I kept a spreadsheet for all of the vehicles I've test driven over the past several months (about 15-20). When I walked into Crown Acura, Samuel noticed my notepad but seemed modest the vehicles I've test driven over the past several months (about 15-20). When I walked into Crown Acura, Samuel noticed my notepad but seemed modestly confident and said: "this will be the last car you test drive". And he was correct. Over the next few weeks, he was patient with my dozens of emails and handfulls of calls and texts (yes, you can text him questions and he will answer). When my husband and I walked in two weeks later, the manager James (another great guy...always smiling) recognized me as "the girl with the notepad that knows what she wants". From start to finish (as I'm typing this they are installing remote start on my sexy laptop on wheels.... 19" Diamond cut alloy wheels might I add) they have been everything a girl could ask for (and the best new car buying experience my husband has ever had). I could go on and on (I clearly already have) but long story short, before you decide on your next car purchase just "swing by Crown Acura", (as my husband suggested almost a month ago on our way to another dealership) on Broad St. in Richmond and I'll bet you ladies a pedicure that you won't be disappointed. More
by Meghatron
Employees Worked With
Samuel and James
