Crown Acura Richmond

I had a wonderful overall experience at Crown Acura. Hien Vo, was my salesman and he was exceptional. Hien was attentive and professional. I was pleased to purchase my Acura TSX from Hien and Crown. If I kno Vo, was my salesman and he was exceptional. Hien was attentive and professional. I was pleased to purchase my Acura TSX from Hien and Crown. If I know someone interested in a vehicle I will most certainly refer them to Hien. Drew Tatum was also very helpful, and assisted in making my experience at Acura delightful. More

Overall everything was great. I felt like i made the right choose after talking with him. He will be my goto guy if I need anything and I will be sure to tell a friend. right choose after talking with him. He will be my goto guy if I need anything and I will be sure to tell a friend. More

My husband and I had a fantastic experience at Crown Acura of Richmond. We were not planning to purchase something that day, but our sales person, Hein Vo, was so knowledgeable and enthusiastic about th Acura of Richmond. We were not planning to purchase something that day, but our sales person, Hein Vo, was so knowledgeable and enthusiastic about the vehicle we were looking at, that we in turn were very excited and happy to make our purchasing decision on the spot. Hein was very friendly and personable which helped to pass the time while waiting for our financing documents to go through. Everyone at the dealership was very friendly and helpful. The team lead, Tim St. Clair was helpful with his knowledge about the car's history which enabled us to be comfortable about purchasing a used car. The financial service manger, Drew Tatom was extremely knowledgeable and friendly as well. He put together our financial arrangements with an excellent interest rate. I was very impressed with his knowledge of the financing options as well as the add-ons. He truly helped sell the add-ons, including the extended warranty, GAP insurance, ding protection, and the Lo Jack service. We left the dealership very satisfied with our new vehicle. Both Hein and Drew made our experience pleasant and we would highly recommend this dealership to others because of the outstanding customer service we received. Thanks! More

Mr. Vo and his team were great in assisting me. I just wish I was in a better position to get fitted for that used Ford Fusion. But overall once I get in a better position financially, I will return to Cr wish I was in a better position to get fitted for that used Ford Fusion. But overall once I get in a better position financially, I will return to Crown Acura for my next vehicle search! Thanks guys for all you've done for me! More

The dealership was clean and was very organized. i was assisted right away and I was pointed to the car I wanted. They took there time and where very helpful.. assisted right away and I was pointed to the car I wanted. They took there time and where very helpful.. More

I would highly recommend this dealership for service. Mike Mereu my service advisor always takes great care of me. I tell him what I need done and ask any questions that I might have. When my 6 year ol Mike Mereu my service advisor always takes great care of me. I tell him what I need done and ask any questions that I might have. When my 6 year old car is being worked on, he lets me know if there are any other issues I should know about--there usually aren't. More

Went to 4 dealerships prior to this and salesman Hien Vo made sure that Crown Acura was my last stop. From the very beginning he treated us like we were less of customers and more as family/friends. He di made sure that Crown Acura was my last stop. From the very beginning he treated us like we were less of customers and more as family/friends. He didn't pressure us to buy anything immediately and gave us non-bias information and advise. We ended up buying a Acura MDX from him and couldn't be more satisfied with our experience. Thank you and we will be coming here again. Ask for Hien Vo when purchasing a car :). More

Our experience with this salesman was very good. He was knowledgeable and very helpful with us making a decision. He did follow up with us as well. We would have considered purchasing from that dealershi knowledgeable and very helpful with us making a decision. He did follow up with us as well. We would have considered purchasing from that dealership, however, it was out of state making it a little difficult for several reasons. I would certainly recommend Hien to anyone looking for an Acura in the Richmond area. More

Todd was one of the worst salesman I have ever worked with. He is un-knowlegable and seemed to have issues with my partner and I. I was called that evening to look at an RLX and when that salesperson l with. He is un-knowlegable and seemed to have issues with my partner and I. I was called that evening to look at an RLX and when that salesperson learned that I was not looking for the RLX that evening, I was passed to Todd. He had the audacity to try to ask to run my credit without even showing me a car. After having bought many cars in the past, and being part of the Acura "family" for many years, I think that this level of client service was abhorrent. This is a huge difference from the amazing and friendly service at Radley Acura in DC. I have never spoken about numbers at any dealership prior to selecting a vehicle, furthermore, I have never been treated so poorly at any location for any of the 6 cars I have purchased. I would highly recommend that management reassess their sales process and their hiring practices. A 90 minute drive for friendly service at Radley is worth the effort, rather than dealing with Crown. More

Really tried to make a deal that was reasonable especially based on the fact we really were happy with our TSX and didn't want to purchase a new vehicle at this time. The trade in made the differe especially based on the fact we really were happy with our TSX and didn't want to purchase a new vehicle at this time. The trade in made the difference to include their accepting the USAA Recommended target price. The vehicle is just perfect (what you expect from Acura) and eveyone was so very helpful in the process and Ashaunta in taking a great deal of time explaining the navigation system to us. We could not be more pleased with our experience More