Crown Acura Richmond

I actually worked with two people, Hien Vo and Samuel. Hien originally showed me the car, allowed me to test drive it the first time and got me comfortable with the car buying experience while answering m Hien originally showed me the car, allowed me to test drive it the first time and got me comfortable with the car buying experience while answering my preliminary questions. When I returned from the initial test drive, Hien was with another customer (which was fine) so Samuel assisted me and closed the deal for Hien. They both were of great help and I would definitely recommend them both to family and friends looking for cars. They both were professional and knowledgeable about the car I purchased. More

The sales person Hien Vo did an exceptional job during the purchasing process. He contacted me several time to follow up after I took the vehicle for a test drive. Dealing with Hien Vo was a pleasure bec the purchasing process. He contacted me several time to follow up after I took the vehicle for a test drive. Dealing with Hien Vo was a pleasure because he didn't try to force me into making the purchase. He was knowledgable and very responsive to my needs. I would recommend this dealership and Hien Vo specifically to all my friends. More

I love this dealership. Everyone was professional and friendly. I went in on Friday and picked my car up on Monday. I am pesky now and they are still accommodating. I couldn't have made a better choice. friendly. I went in on Friday and picked my car up on Monday. I am pesky now and they are still accommodating. I couldn't have made a better choice. More

Hien was a wonderful sales representative to help with our car purchase. I admit that I was not an easy customer; I had several questions and hesitations, and Hien consistently eased my mind and made me our car purchase. I admit that I was not an easy customer; I had several questions and hesitations, and Hien consistently eased my mind and made me feel comfortable with my purchase. He explained everything about the car very well, and took a lot of time (and had a lot of patience) to go over the car features and help me personalize all of the settings before driving it home. I really appreciated his patience with me and his knowledge of the car, as well. James Williams and Drew Tatom were also wonderful to work with. Thank you! More

From start to finish, the experience with Crown Acura in Richmond, VA was top notch. James - the GM, Hien - Sales, Mike, and Drew - Finance, were all outstanding. Hien was particularly thorough helping me u Richmond, VA was top notch. James - the GM, Hien - Sales, Mike, and Drew - Finance, were all outstanding. Hien was particularly thorough helping me understand all the features of my new MDX. Having come from a car with few options and limited technology, it was extraordinarily helpful to have someone with his patience, sense of humor, and kindness to explain (and often re-explain) the many features to me. I would work with him again in a heartbeat and appreciate all he did to make the experience a good one. I absolutely would recommend Crown Acura and its staff to any of my friends and family who are looking to purchase a new/used vehicle or are in need of vehicle service. James and his team truly go out of their way to make any experience fantastic. Thank you!!! More

Hien Vo made my new 2014 RDX buying experiwnce simple and easy. Got very good deal. Hien Vo explained each and everything about the RDX vehicle and its technology features very clearly. easy. Got very good deal. Hien Vo explained each and everything about the RDX vehicle and its technology features very clearly. More

Hien is a very confident salesman. He does not rush or Hien is a very confident salesman. He does not rush or push people into buying a car. From the experience i had with him, he is one of the best car d Hien is a very confident salesman. He does not rush or push people into buying a car. From the experience i had with him, he is one of the best car dealers i have ever met. More

Hein's attention to detail and genuine interest in customer satisfaction was outstanding. I met Hein roughly a month ago in pursuit of a reliable, mid-sized SUV with good gas miliege. At that time, customer satisfaction was outstanding. I met Hein roughly a month ago in pursuit of a reliable, mid-sized SUV with good gas miliege. At that time, I was still comparing other vehicles; however, the excellent styling and drivability of the 2010-13 MDX made it difficult to commit to other options. The only reservation I with the 2010-13 MDX was the low MPG when compared to the 2013 Nissan Pathfinder and 2010-13 Toyota 4Runner. During this period, Hein remained in contact with me the whole time, sending emails detailing deals on the 2010-13 MDX. I was actually at aToyota dealership about to sign for a new 4Runner when Hein called to tell me that the new 2014 MDX had arrived and that I should take a look at it before buying anything else. After driving the 2014 MDX and learning of the outstanding gas miliege I was sold. To top this all off Hein's knowledge of this new vehicle and its various technology options was quite impressive. Kudos to Hein and the whole team at Crown Acura in Richmond, VA for a job well done and their commitment to excellence. R/s Xavier Burruss More