Crown Acura Richmond

Everyone was more than accommodating and helpful from the moment I walked in the door. It was an excellent car buying experience. I pleasantly surprised by the entire experience. moment I walked in the door. It was an excellent car buying experience. I pleasantly surprised by the entire experience. More

I've been looking for a new vehicle for over two years. I did a lot of research on the internet. When I did a search for the Acura RDX, 3 dealers popped up. Teri Matty of Crown Acura was the firs years. I did a lot of research on the internet. When I did a search for the Acura RDX, 3 dealers popped up. Teri Matty of Crown Acura was the first to respond and the ONLY one to provide the pricing I asked for. We live an hour and a half from the dealership. We went to Richmond to test drive another brand of vehicle which it turned out I didn't like. As we left that dealership, I saw Crown down the road and remembered my correspondence with Teri. We went to Crown, but Teri was off for the day. Brad jumped in right away and helped us. I test drove the car. Brad told me everything I needed to know and then some. He got an appraisal of my car, we met with Drew and we made a deposit that evening. We did our financing since we lived out of the area and wanted to deal with our credit union. We returned 2 days later to pick up the vehicle. When we got there, Brad had the vehicle waiting in the driveway. It had all the accessories I wanted already installed. We met with Drew and finalized the sale. He went over all the maintenance agreements and service agreements we could choose from. He wasn't pushy and didn't continue to try to sell us something we didn't need. Teri took over at that point and delivered the vehicle. She sat in the vehicle with me for quite a while showing me how to use all the buttons and everything the car could do. She encouraged me to stay in touch and let her know if there was anything else I needed to know. I contacted her that evening and she helped me immediately. She stayed in touch the following day to make sure I had no issues. The personnel were efficient, friendly, knowledgable and everything I could ask for in a dealership. I would not hesitate to purchase future vehicles from this team. More

Hien was very knowledgeable about the car and made me feel confident in my car-buying decision. Although it was a quite lengthy process (not Hien's fault - the computer system was not working properly), feel confident in my car-buying decision. Although it was a quite lengthy process (not Hien's fault - the computer system was not working properly), he made sure both myself and my family members had a pleasant and fun experience. The experience with Hien could not have been better. I also appreciate him following up with me the following day. More

Note: When I type with all capital letters, It means I'm pissed again. I bought a pre-owned TSX from this dealership. I paid cash and the actual buying experience was relatively simple and quick, they I'm pissed again. I bought a pre-owned TSX from this dealership. I paid cash and the actual buying experience was relatively simple and quick, they showed me the carfax and it stated that there was only 1 previous owner who did all her maintenance at this dealership and the dealership had replaced the starter, tires and brakes around a month before I bought it. Not even 2 hours after leaving the lot, the car would not start. Nothing I tried worked and Geico sent out a mechanic who said it was the starter and that the ACURA DEALERSHIP had installed a faulty AFTERMARKET STARTER. They sent out a tow truck and gave me a loaner while they fixed it. But now it has been 6 weeks and I still do not have the title for a car I paid for with a bank certified check. Everyone in the dealership kept telling me to wait and then I went to the DMV and waited a hour just to find out there is a LIEN on my car. I PAID WITH A CASHIER'S CHECK! So now Henrico County Federal Credit Union (A bank I don't even use) has the title to MY CAR and I have to wait even longer to legally own a car I bought on July 22nd and today is September 3rd. This is not the kind of dealer relationship I was expecting to have when I forked over my money. P.S. Mr.Mereu is amazing. They should have versions of him throughout the dealership. More