Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crown Acura Richmond
Richmond, VA
686 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 686 reviews
December 30, 2013
Great experience from the moment I began looking. Brandon and Mike both tended to my needs, answered my concerns, and worked diligently with me to ensure I got what I needed at a fair and honest pric Brandon and Mike both tended to my needs, answered my concerns, and worked diligently with me to ensure I got what I needed at a fair and honest price. I'd shop for a car here any day, and it's typically not a "fun" process. Highly recommend Crown Acura. Ask for Brandon. He's an up and comer. Thanks all! More
by jlivjr
Employees Worked With
I worked with the Salesman Brandon along with the Sales Manager Mike. Both were outstanding, very attentive, and created a very positive experience for me.
December 07, 2013
Right from the beginning, Joe made me feel like he's not gonna try an scam me. I've been to 2 other dealers that at first they had want I wanted but when I got there it was sold. And then they tried to not gonna try an scam me. I've been to 2 other dealers that at first they had want I wanted but when I got there it was sold. And then they tried to sell me something I didn't want. Crown Acura was beyond personable,kind,and just flat out real and honest. I thank Joe for being patient and not trying to sell me something I couldn't afford nor disliked. I thank Tim for making the paperwork more understandable and smoothe. Great awesome customer service from this dealer. I would recommended and come to them for another purchase. Thanks doesn't express how I feel. AWESOME!!!!! More
by kelliharvey
Employees Worked With
Tim Staple and Joe Hall
December 04, 2013
Hien Vo is a very thoughtful salesperson who does not pressure you or talk you into something you don't want. He is confident and very knowledgeable of Acura products--also an expert driver who can demo pressure you or talk you into something you don't want. He is confident and very knowledgeable of Acura products--also an expert driver who can demonstrate at the wheel the high performance features of the different models--fasten your seat belt, you will be amazed! The sales manager, Mike O'Brien, worked with us to arrive at a very good deal without the usual games that can happen at the negotiation phase--he was straight up with what he could do and offer and worked with us to get to where we wanted regarding the bottom line. Since the purchase we have had the opportunity to work with parts and service departments to add some additional accessories and they have been equally impressive in the quality of costumer service! More
by HumbeILX
Employees Worked With
Hien Vo, Mike O'Brien
December 04, 2013
Hien Vo was an excellent client advisor . He knows the Acura product . We had an great experience . I would recommend Crown Acura & Hien Vo . Thanks for all your help . Acura product . We had an great experience . I would recommend Crown Acura & Hien Vo . Thanks for all your help . More
by Hef3
Employees Worked With
Hien Vo
November 25, 2013
Very professional and respectful. Hien showed me and my wife the MDX and explained everything. Mike gave us an awesome trade allowance and discount on the new MDX. Tim made the business office experience wife the MDX and explained everything. Mike gave us an awesome trade allowance and discount on the new MDX. Tim made the business office experience easy and thorough. The 2014 MDX is a wonderful improvement, quiet, powerful, safe and most of all my wife feels comfortable driving it. Hien delivered the vehicle and helped my wife understand the technology package and set up everthing for her including connecting her phone. This is why we rate the dealership and people with a perfect score and will return again, as well as recommend the MDX and Crown Acura to friends. More
by Calukhard
Employees Worked With
Hien, Mike, Tim
November 24, 2013
Hein Vo was my sales guy and he was incredible. I never felt pressured to buy a car and I felt like he was there to help me find the car that was right for me. I think I visited the dealership 3 times and felt pressured to buy a car and I felt like he was there to help me find the car that was right for me. I think I visited the dealership 3 times and test drove 8 vehicles with Hein before I decided on a make and model.Hein was great and was always there to support me in my learning and decision making process. When I was finally settled on the car I wanted, the sales team was wonderful and made the completion of the sale easy and swift. I was glad that the dealership had a relationship with my credit union and I was able to get a wonderful loan through my credit union at the dealership. I also was able to trade in my used vehicle for a reasonable trade in value. The car assessment was quick and easy. I am looking forward to continuing my relationship with Crown Acura of Richmond with my prepaid car maintenance plan that provides car inspections, oil changes, nitrogen tire refills and car detailing every 6 months for the next 5 years. I am able to transfer this service to another dealer if I change locations. I highly recommend Crown Acura of Richmond for those looking for a new Acura or a used pre-owned vehicle. More
by Highmaintenance
Employees Worked With
Hein Vo
November 17, 2013
I brought my 2006 Acura TSX in for service as an oil change was due and also there was vibration when I pressed on the brakes. In addition, I asked that my rear spoiler be checked as the car wash I tak change was due and also there was vibration when I pressed on the brakes. In addition, I asked that my rear spoiler be checked as the car wash I take it to had pointed out that it was loose. As usual, my service technician Mike Mereu listened carefully to me and had all these service items/issues looked into thoroughly. It turns out that I needed new front brake pads and the rotors needed to be machined. My car brakes much better now. Also, while the spoiler isn't loose enough to need repair, the mechanic recommended that I avoid car washes with brushes that touch the car to avoid further issues. I really like the respectful way I'm treated by the Crown Acura Service Department and how well they maintain my car. More
by kkozak
Employees Worked With
Mike Mereu
November 12, 2013
When you go to get your auto serviced and you don;t have good re pore with your service writer its not a good feeling! How can you trust someone like this? This is how I felt at Toyota! I was happy to ge good re pore with your service writer its not a good feeling! How can you trust someone like this? This is how I felt at Toyota! I was happy to get my Acura TL back just because the service is outstanding at this dealer. They go out of their way to accommodate you and I never question their judgment or recommendations that I need for my car. They are always honest and never second guess. This is how it should be when you go to get your car serviced! Thanks Mike! Keep up the great work! More
by Lauraleeee
Employees Worked With
Mike Marue One of the best Service Writers at Acura!
October 22, 2013
I would like to take an opportunity to express my great joy in working with Mr. Vo. He is very charming and easy on the eyes ;) Most importantly, he is the most well-versed men I know in his craft. I was m joy in working with Mr. Vo. He is very charming and easy on the eyes ;) Most importantly, he is the most well-versed men I know in his craft. I was more at ease working with him and purchasing a car than getting my feet massaged during my pedicure. He's just that good! I appreciate his expertise and dedication to customer service. I am, indeed, a satisfied customer! More
by axwmolvmtr
Employees Worked With
Hien Vo
October 16, 2013
My experience with the dealership was fast, easy, and friendly. Hien was my salesman and made the process of deciding on the car easy for me. I let him know what car I was interested in in advance and he friendly. Hien was my salesman and made the process of deciding on the car easy for me. I let him know what car I was interested in in advance and he had the car pulled up and ready to go for a test drive when I arrived last Friday. It was a very no-pressure buy on my end and he made me comfortable with the whole experience. Drew Tatom helped with the finance/paperwork and was courteous and efficient. Tim St. Clair helped with trade in of my old vehicle as well as behind the scenes paperwork and was also courteous and helpful. My overall purchase was a great experience and I would highly recommend Crown Acura to any of my friends, family, or coworkers. Definitely a 5 star rating for Hien and the team!! Thanks again, guys More
by vermijx
Employees Worked With
Hien Vo, Drew Tatom, Tim St. Clair
