Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Crown Acura Richmond

Richmond, VA

Overview
Reviews
Vehicles
4.9
684 Reviews
Call Dealership (804) 887-2849
View Awards

8704 West Broad Street

Richmond, VA

23294

Directions

By Type

Showing 684 reviews

October 31, 2024

With all the money I spent and a month later and my vehicle is still not registered is very UNEXCUSABLE! I'm very dissatisfied with this service! More

by agree0813
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Burks, Josh Alford, Kevin Johnson
Report | Print
Nov 06, 2024 -

Crown Acura Richmond responded

I'm sorry to hear about your experience with our dealership. We strive to ensure that all customers receive honest service and reliable vehicle inspections. Please reach out to me directly so I can look into this matter further and work toward a resolution. Matt Perry, General Manager, (804) 273-9633

October 30, 2024

As always they are the kindest group of people. They take the best of care of me and my car. More

by kristin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alford
Report | Print
October 30, 2024

My car was brought in for State inspection and work for a minor recall notice. The process for making an appt was seamless and easy and Alton communicated early about receiving my car and letting me know it More

by Rhonda.miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Chapman
Report | Print
October 29, 2024

Excellent customer facing and service rep was very nice. Everything was taken care of with a great deal of care. More

by pranavsap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mehru , Stephen Anokye-Boateng
Report | Print
October 29, 2024

My car was not starting and had to tow my car. Alton received my car and had the issue resolved.kept updating me on the status. More

by vamshi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alton
Report | Print
October 29, 2024

Everyone was nice and friendly. The whole process from test driving to financing to taking the car home was very easy More

by ety
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
At drove me to the dealership on his way into work. , Jamel Chatman, Kevin Johnson
Report | Print
October 28, 2024

quick / easy / effective William Alford always does a wonderful job. very customer focused and conscientious! More

by Hop
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Alford
Report | Print
October 28, 2024

Alton was a phenomenal service provider! He provided prompt responses and easy communication via text. His recommendations were fair and did not feel pushy. I hope to only have have Alton as More

by ronnitacrump
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alton
Report | Print
October 28, 2024

Everyone I dealt with was very nice and very knowledgeable. Would definitely do business with this dealership again. More

by Jeremy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Easter, Wesley Hardaway, Shaun Chapman
Report | Print
October 28, 2024

I received quick service for my oil change and tire rotation! Mike was very thorough with future services that needs attention! More

by bmischal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mereu
Report | Print
1
...
4
5
6
...
69