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Crown Acura Richmond

Richmond, VA

4.9
890 Reviews

8704 West Broad Street

Richmond, VA

23294

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Showing 890 reviews

August 03, 2025

Great customer service. Was able to get the car I wanted at the price I wanted More

by Jganyuma6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrel Killebrew, Matt Perry, Shaun Chapman, Manny Badias, Kevin Johnson
August 01, 2025

All personnel that I encountered during my two hour visit were respectable and professional. Exceptional service. More

by Army2423medic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Day, Chris(finance)
August 01, 2025

The dealership was very organize and the planning of the application process. Very professional staff More

by gina9211
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keyshaun and Kriss, Matt Perry
August 01, 2025

Professional, friendly staff that cares for you and your automobiles. Great service team! Don't service my Acura anywhere else. More

by ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Perry
July 31, 2025

West Broad Acura is the best! From sales to the service department, Chris, the new service manager, is excellent and works hard. He cares so much for what he does, his people, and More

by CTallIwat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, the manager. Jeff, the service advisor , Matt Perry
July 27, 2025

KeiShaun was outstanding as Sales Consultant - very personable and knows cars very well! Kriss very thorough and informative with all aspects of the finance process. More

by PMoriarty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
KeiShaun Cotman, Kriss Williams, Matt Perry
July 22, 2025

An experience like no other . I am 65 and never in my life had experience something like this ( they hit the ball out of the park). Very respectful of your time and everyone is ex More

by Vpabon0907
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alford, Shaun Chapman, Kevin Johnson
July 21, 2025

Jarratt was the reason we returned to Crown Acura in Richmond. He was very helpful before we even came in to look over cars. He patiently answered all our questions and had the car we wanted ready to go More

by annegsouder
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarratt Day
July 19, 2025

My first visit to Crown Acura of Richmond was excellent…….The service department did an excellent job getting my car serviced and keeping me updated.Jeff Cooper in your service department did an More

by lwkraft46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Cooper
July 08, 2025

Crown Acura is hit or miss when it comes to service. Lately it has been great. I had to switch service advisors, Mike is horrible, but Alton is great. So when scheduling service get anybody but Mike. More

by cthawkins13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alton
Jul 10, 2025 -

Crown Acura Richmond responded

Thank you for bringing this to my attention. Please accept my apologies for your experience with our team member. While I am glad to hear that Alton was great, I’d love to get more information about your experience and personally address your concerns as well. Please give me a call at (804) 361-8447 as soon as you have a moment. Thank you. Chris Arnold, Service Manager

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