Crown Acura Richmond

CROWN upside DOWN!! Initially I thought the sales process and communication for the purchase of my mother's vehicle was awesome, especially since the sales team drove the Initially I thought the sales process and communication for the purchase of my mother's vehicle was awesome, especially since the sales team drove the car an hour to meet her to complete the deal. Soon afterwards, everything else went downhill. There were cracks in the front windshield(they did ultimately get fixed after multiple contact attempts and trips to the dealership over a period of 3 weeks), one of the lights was not working(still not fixed or resolved after 3 trips to the dealership and them checking it and saying it works, clearly does not. I took the car in to Jiffy Lube for a routine oil change a matter of 3 weeks later just to stay up on maintenance since I had a free moment, and they refused to change it due to a bad leak that they stated doesn;t appear to be something that just arose. I then drove the short 5 miles down the street to the dealership, waited for the service department, where the service department then told me they couldn't look at the car that day. I walked around the front and spoke with someone at the front desk who then spoke to the service department who then said it turns out they can look at it. Upon their examination there was a bad leak in the power steering or something and the warranty that they added to the deal, doesn't cover the repair for a car that we just purchased from the dealership a matter of a few weeks ago. Oh how the tide and feelings can change. I went from try Crown Acura they have exceptional service, to they have exceptional service until....the deal is done.. More

Just purcased a 2016 ILX Just purchased a 2016 Acura ILX from Crown Acura. Everyone was very helpful! Kudos to Shashank and A.J. for their assistance and guidance through Just purchased a 2016 Acura ILX from Crown Acura. Everyone was very helpful! Kudos to Shashank and A.J. for their assistance and guidance through the process. More

Good Customer Service Still Exists I was very impressed with the customer service that my daughter and I experienced while purchasing my daughters first car! David our salesperson was s I was very impressed with the customer service that my daughter and I experienced while purchasing my daughters first car! David our salesperson was so patient and kept us informed all the way. My daughter had a hard time deciding, but David never tried to rush us along. The whole Crown Acura Team worked together like a well oiled machine. Thank You All! More

Going the extra mile ...**********Update Received a call from the service manager at Crown Acura today although there are no reports of problems with sunroofs in the past ...**********Update Received a call from the service manager at Crown Acura today although there are no reports of problems with sunroofs in the past with the MDX they will replace the sunroof at no charge, thanks to Ken at Crown Acura for looking into this further for us More

Pleasant Wxperience My husband and I went to the dealership knowing exactly what we were interested in and were helped completely with our selection and our purchase. My husband and I went to the dealership knowing exactly what we were interested in and were helped completely with our selection and our purchase. More

Great experience at Crown with Shashank Dharanendra Crown gave us a super deal on our 2015 MDX, they were really easy to work with and our salesperson, Shashank Dharanendra was the best! No pressure to Crown gave us a super deal on our 2015 MDX, they were really easy to work with and our salesperson, Shashank Dharanendra was the best! No pressure to buy and was very knowledgable about the vehicle...Thank you Crown Acura! More