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Crown Acura Richmond

Richmond, VA

4.9
687 Reviews

8704 West Broad Street

Richmond, VA

23294

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Showing 688 reviews

January 05, 2018

Smooth transaction AAA+++ 0 friends 6 reviews 5.0 star rating 1/5/2018 Wow, What a great experience, from start to finish. Antthony was my sales associate and he was fan More

by richard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony, Tim,Peter
December 03, 2017

Best Bait and Switch Service in Town! Crown Acura Service Center offered the worst customer experience! It was my first time and last time doing business there. Customers, beware. Call More

by Richard and Susan Price
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Emil
November 27, 2017

Worthless service department I have purchased three new vehicles from dealership. The service department has always been lacking, but recently apparently they’ve decided to no More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex
October 02, 2017

BEST ALL AROUND BUYING EXPERIENCE EVER!!!! The team of AJ and Malik at Crown Acura are absolutely awesome. They were professional, extremely friendly and totally earned my business. I have bou More

by Sonny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malik, AJ
July 23, 2017

I traveled 500 miles and could not be more satisfied They are honest, sincere, professional and a complete joy to do business with. I traveled 500 miles to purchase a used 2016 Ford Explorer and could n More

by rumplemenz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TIm and Shashank
Aug 09, 2017 -

Crown Acura Richmond responded

Hi Rumplemenz, thank you for taking the time to leave a review for us at Crown Acura Richmond. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kindest Regards, Alex Utz

July 19, 2017

A very cooperative & customer friendly dealership I bought a pre owned car from Crown Acura Richmond and my each visit and interaction was very pleasant. I was dealing with sales person Mailk and he d More

by P Jain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malik
June 24, 2017

Cooperative and Friendly If you would like to have a great experience purchasing a vehicle, I would suggest if you are going to Crown Acura that you hunt down a young man name More

by KimE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malik
June 18, 2017

40 years buying cars and this was best dealership experience Malik is a very friendly and informative auto sales rep. There was zero pressure to buy a vehicle and he had much professional courtesy. He will go More

by Challenger Don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malik, Tim, Scott
May 17, 2017

Terrible Service The service department is either dishonest, incompetent, or both! They quoted me $1,000 to repair the rear AC unit in my 2005 MDX and a competitor ju More

by Omega
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
Sep 08, 2017 -

Crown Acura Richmond responded

Omega, we strive for 100% satisfaction, and we regret to find out that this was not the case. We work hard to provide a fantastic experience to everyone. So, it is discouraging to see that you had a negative experience. If you are still interested, I would like to further address your concerns. Please contact me at your convenience directly at 804-527-6892. Thank you. Kindest Regards, Kenneth Windsor Service Director

April 10, 2017

Quotes Gone Wrong! I recently got my 02 Acura oil changed at Crown Acura Richmond and they gave me a list of things that needed to be fix. I received a quote with my re More

by nshields
Price
Recommend Dealer
No
Employees Worked With
Paul
Sep 08, 2017 -

Crown Acura Richmond responded

Greetings Nicole and thank you for taking the time to write a review about your experience. We take all customers concerns very seriously and would like the opportunity to discuss your situation with you in greater detail. If you would, please contact me at your earliest convenience. I can be reached at 804.527.6889. Thank you Kind Regards, Tim St.Clair General Manager

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