Crown Acura Richmond
Richmond, VA
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Smooth transaction AAA+++ 0 friends 6 reviews 5.0 star rating 1/5/2018 Wow, What a great experience, from start to finish. Antthony was my sales associate and he was fan 0 friends 6 reviews 5.0 star rating 1/5/2018 Wow, What a great experience, from start to finish. Antthony was my sales associate and he was fantastic , Tim the sales manager solved my issues by giving me a more than fair price on my trade in, plus a very good deal on my 2014 acura mdx. Did I say no pressure at any point of the transaction. Well that leads me to the finance department , Peter was a wiz, proficient at his job, super quick , knowledgeable and painless to work with, thank you Peter. I'm 61 years old and I must say this had to be one of my best car buying experience's. Thanks for the wonderful teamwork More
Best Bait and Switch Service in Town! Crown Acura Service Center offered the worst customer experience! It was my first time and last time doing business there. Customers, beware. Call Crown Acura Service Center offered the worst customer experience! It was my first time and last time doing business there. Customers, beware. Called Service Center to get a quote of tow hitch. Did plenty of MDX OEM tow hitch vs. after market tow hitch research in advance of call so I knew exactly what I needed, asked for quote and got told $620 for everything. When dropping my car off for service 3 days later, was told the price was $200 more (STRIKE ONE), which was unacceptable. After haggling with Emil on that, we asked if there were any Cyber Monday Deals and Emil said, "Let me see what I can do. How about $640, total", which we accepted. When we arrived to pick up car, Emil gives us a bill for $794 (STRIKE TWO)! We asked what happened to $640, and crooked Emil says "I never said $640, I said 10% off." (STRIKE THREE) At this time, we lost all trust in Emil and felt like we were getting lied to and screwed so we took it to the manager. Because of Matt, we walked out of there paying the agreed upon amount of $640, but because of Emil, we are never going back. Crown Acura Service Center is crooked and dishonest. Customers, beware. We loved buying the car from the dealership side of the house. Anthony Easter made it a great car buying experience. Cannot believe how different Service is from Dealership. If anyone other there cares, please investigate! If service calls are recorded, I encourage you to listen on 11/29/17, between 10 and 10:40 am for the call. Start there, then put yourself in our shoes. If you aren't getting a high rate of repeat customers at the Service Center, then take a look into your Service Manager's practices. Time to clean up. You've got a lot of good people working hard for you in the front. It's a shame the customer experience isn't carried through to the back. The only way I'd ever go back to Crown Acura Service Center is if there has been serious reforms to practices starting with whoever is in charge back there. For example, put everything in writing. If you quote someone something over the phone, put it in writing. If you quote someone something at the time of drop off, put it in writing. Be transparent about all the charges the customer will expect to pay. Why aren't you guys already doing this? More
Worthless service department I have purchased three new vehicles from dealership. The service department has always been lacking, but recently apparently they’ve decided to no I have purchased three new vehicles from dealership. The service department has always been lacking, but recently apparently they’ve decided to no longer give loaner cars out with service. They all but refuse to give you a loaner. I don’t know about you but one of the main factors in buying a luxury car as you get taken care of when it needs service including a loaner car. This is just the icing on the cake of at the lackluster performance of their service department. Unfortunately for Acura there’s no other dealerships in the area so I will be switching brands. More
BEST ALL AROUND BUYING EXPERIENCE EVER!!!! The team of AJ and Malik at Crown Acura are absolutely awesome. They were professional, extremely friendly and totally earned my business. I have bou The team of AJ and Malik at Crown Acura are absolutely awesome. They were professional, extremely friendly and totally earned my business. I have bought several vehicles over the last few years and this was my best buying experience ever. I recommend you buy from Crown Acura, I know I will again!!! More
I traveled 500 miles and could not be more satisfied They are honest, sincere, professional and a complete joy to do business with. I traveled 500 miles to purchase a used 2016 Ford Explorer and could n They are honest, sincere, professional and a complete joy to do business with. I traveled 500 miles to purchase a used 2016 Ford Explorer and could not be more satisfied with the process. They kept their word in every regard and that entails the price, loan and apr and even my trade in! We made a deal over the phone (I provided them photo's and a video) with my trade in and they gave me exactly what they said they would when I showed up on their doorstep. This was a gamble ofcourse b/c I have never done business with them before. Now I realize it was never a gamble. After a month of ownership they have contacted me twice to make sure I am happy and if I have any questions. It's a shame NY dealerships can't emulate these guys. I dealt with TIm and Shashank. Great people. Thanks guys for making things a breeze and thanks for the great price. More
A very cooperative & customer friendly dealership I bought a pre owned car from Crown Acura Richmond and my each visit and interaction was very pleasant. I was dealing with sales person Mailk and he d I bought a pre owned car from Crown Acura Richmond and my each visit and interaction was very pleasant. I was dealing with sales person Mailk and he did explain everything about car very happily. He provided all clarity and did a fabulous job in ensuring I get best possible option as per my budget. Apart from Malik, I met other staff member of this dealership and they all were very polite and helping in nature too. I would strongly recommend this dealership. More
Cooperative and Friendly If you would like to have a great experience purchasing a vehicle, I would suggest if you are going to Crown Acura that you hunt down a young man name If you would like to have a great experience purchasing a vehicle, I would suggest if you are going to Crown Acura that you hunt down a young man named Malik((Mal....ick). You will never feel pressured or pushed to do anything, but you will have any and all questions answered. Buying a car is usually a stressful process, but I really felt like he helped me get the best deal for the dollar with my trade in and purchase. He thoroughly went over the new car to the extent that I needed. He was very attentive to me as the customer while I was there- never rushed me. I would highly recommend him to others. More
40 years buying cars and this was best dealership experience Malik is a very friendly and informative auto sales rep. There was zero pressure to buy a vehicle and he had much professional courtesy. He will go Malik is a very friendly and informative auto sales rep. There was zero pressure to buy a vehicle and he had much professional courtesy. He will go out of his way to make sure a customer is 100% satisfied prior to purchasing a new or used vehicle. Malik's manager Tim will do his best to provide the best deal based on a customer's requirements, monthly payment or overall price range. The senior management in charge of incoming trades spares no expense when servicing those trades. New tires and brakes are supplied even if they pass inspection by a small margin. They prefer 100% customer satisfaction over trade-in costs to resell. All scratches, nicks and small dents are repaired to perfection. The interiors and exteriors are detailed to perfection. We purchased a 2012 Mazda CX-9 with 53K miles over Memorial Day weekend. Crown agreed to repair every small interior and exterior flaw my wife and I found on the 5 year old vehicle. The work needed to wait a couple days for the shop to come back from holiday. Crown delivered the immaculate vehicle to our home which resided 1 hour away in Spotsylvania. The SUV arrived looking like a 2017 CX-9. We were so impressed with Crown's sales and service, we went back to purchase a 2015 Dodge Challenger R/T two days later and were met with the same consistent dealership team and resulting purchase. I detail my own vehicles and I've taken care of them meticulously since receiving my license 40 years ago and I've purchased many new and many used vehicles over that time. I can't write a good enough review about Crown Acura or the employee's they hire. PERFECTION! More
Terrible Service The service department is either dishonest, incompetent, or both! They quoted me $1,000 to repair the rear AC unit in my 2005 MDX and a competitor ju The service department is either dishonest, incompetent, or both! They quoted me $1,000 to repair the rear AC unit in my 2005 MDX and a competitor just fixed it for $288 parts and labor. They apparently did not trouble shoot the issue to discover root cause in favor of selling me a new AC unit. All it needed was a new resistor. This is completely unacceptable! In a different incident, they did a recall replacement of the airbag in my 2010 TL and completely scratched up the steering wheel. They fixed it, but I was inconvenienced nonetheless. I will never get any of my 3 Acuras repaired there again! More
Quotes Gone Wrong! I recently got my 02 Acura oil changed at Crown Acura Richmond and they gave me a list of things that needed to be fix. I received a quote with my re I recently got my 02 Acura oil changed at Crown Acura Richmond and they gave me a list of things that needed to be fix. I received a quote with my receipt on the total cost they will charge me to fix the problem. I could not believe the deal that I was receiving to get my timing belt fixed, so I made an appointment online. Today, April 10, I receive a voicemail asking if I can give the shop a call. Long story short, I call back to get everything thing in order. The gentleman tells me the price and I tell him that I received a quote and would like to use that. He states that there was a "computer issue" that gave out wrong price. He did apologize, but sorry isn't going to fix my car. The interesting part is that I received a quote to get my outer tie rod done at the same time (that price was correct, but not the timing belt's). He said that he could knock off a 100 bucks, however the price had doubled at that point. Now, I'm not going to be able to get my car fixed. I am highly disappointed with how everything has turned out. Plus on top of it all, this is the closet Acura dealership near me! To everyone who gets there vehicle fix here. make sure if you receive quotes from Crown Acura they are correct. Anyone know any good auto repair shop? More