Crown Acura Richmond

Couldn't be happier! Stephen called me as soon as the exact vehicle I was looking for was traded in! He made buying a car incredibly easy! Fantastic service! Stephen called me as soon as the exact vehicle I was looking for was traded in! He made buying a car incredibly easy! Fantastic service! More

Test Drive of 2017 NSX Thomson John was very prompt in replying to my text message and had a nice car ready for my inspection and test drive. He was very courteous, knowled Thomson John was very prompt in replying to my text message and had a nice car ready for my inspection and test drive. He was very courteous, knowledgable and exceptionally low key and very professional. I am often put off by high pressure sales techniques. Instead. Thompson knew I knew enough about the NSX to want to test drive it and was able to get a really good drive in to determine if the car was what I was looking for. The rest of the staff at Crown Acura was courteous and professional. Thanks again. A. Thomas More

Excellent Sales Person I went to the dealership to look at a used Acura and ultimately ended up buying a used BMW from the Crown dealership next door. So, you're thinking h I went to the dealership to look at a used Acura and ultimately ended up buying a used BMW from the Crown dealership next door. So, you're thinking how is that something good about the Acura sales person? Well, my sales person, Kelcey, was awesome. Even though she was at the Acura dealership she assisted with the test drive of the BMW and the paper work for the sale. She was friendly and knowledgeable and listened to me about what I was seeking in a vehicle and also on a personal level. Kelcey is great and I would highly recommend that you go an see her if you are in the market for a new Acura or are considering a used vehicle. More

Purchasing/trading a car Wesley Hardaway was a very, respectful and knowledgeable young man. He always showed great professionalism and a caring attitude. His customer servi Wesley Hardaway was a very, respectful and knowledgeable young man. He always showed great professionalism and a caring attitude. His customer service was greatly appreciated. He listened to what I wanted in a vehicle and he did everything he could to comply. This was a great experience for me. This was my 1st time at Crown Acura. Thank you Wes for providing outstanding customer. I will see you guys again. More

Good luck trying to buy I called looking for a TSX. The dealer did not have one but said they could find me one. They told me to go to Asbury Auto Website and that they could I called looking for a TSX. The dealer did not have one but said they could find me one. They told me to go to Asbury Auto Website and that they could have one shipped in from another location. I did, and I found several. I inquired on line and sent them the stock number to a car they have in Greensboro NC. A lady called me the next morning and said she would pass along the information. Guess what, I have not heard a word. The car is still showing in stock along with several others. Unless there is a car there that you can buy right now you probably won't hear from them. I have been looking for a TSX for 3 months and have talked with them several times and still nothing. There's a reason why the dealer rating is 3.2. Lowest in Virginia. Good Luck! More

Worst experience ever! In the beginning I thought they were trying to help me find a great car after my accident but I was wrong! My salesperson or girl was not knowle ever! In the beginning I thought they were trying to help me find a great car after my accident but I was wrong! My salesperson or girl was not knowledgeable and it seemed as if they were just trying to sell me a car to help the newbie! Her lack of knowledge proved that. They also lied about my vehicle being certified pre owned and if you voice your concerns management will just speak to you in a very condescending and sarcastic manner. Please beware.... More

Hopeless Car Buying Experience that Resulted in No Car This was an appallingly bad car buying experience that didn't even result in us ever buying a car from them. My wife and I found the car we wanted on This was an appallingly bad car buying experience that didn't even result in us ever buying a car from them. My wife and I found the car we wanted on their web page and made arrangements with the online sales agent to go to the dealership that day for a test drive. We had already been approved for financing, had a check in hand, and were ready to purchase if we liked the car in person. When we got to the dealership, they informed us the car was not available, because it was at the West Broad Honda body shop getting recall work done. We were disappointed and a little annoyed since we had just made arrangements earlier that day to come to the dealership, but they reassured at the dealership that the car would be ready in a couple days and they would even drive it out to us for a test drive so we wouldn't have to drive to the dealership. We were okay with that. One week passes, and we haven't heard anything from the dealership about this car. We did get plenty of annoying generic emails about other cars at the dealership that we weren't interested in though. I finally called the dealership to inquire about the car, and they said it was still at West Broad Honda getting recall work done, but they would jump on the "incompetent morons at West Broad Honda," as they put it, to get the work done ASAP. Still another week passes, and I call back again. This time, they tell me that there's all sorts of other recall work being done on the car, including something on the transmission. However, we had already done research on this vehicle to know that there was no recall related to the transmission, and they had also told us on our first visit to the dealership that this particular type of vehicle had no issues with the transmission. Still, I told them to call me back when it was ready. At that point, I decided to just look up the vehicle online again, and it was marked as "SOLD." Basically, this dealership didn't want to admit to me that they had sold the vehicle to someone else on a whim when we had been the first to inquire about it and keep following up, so they just made up all this crap about the transmission needing work to make us no longer interested in the car. Yet another week has now gone by, and I still haven't heard back from them, but of course I don't really expect to at this point. We were pre-approved for financing with a check in hand that has an expiration date, yet we wasted about three weeks with this dealership simply because no one there had the freaking xxxxx to tell us they sold the car to someone else. At this point, I'm so pissed off at this dealership for giving us such a ridiculous run-around that I'm posting this same review on as many websites as possible to let everyone know not to bother with this dealership. More

Not a pushy salesman, someone who listens & cares There should be more car salesmen like Jon. This was the 2nd vehicle I’ve purchased with him & both experiences were superb! Quick & easy. Thanks! There should be more car salesmen like Jon. This was the 2nd vehicle I’ve purchased with him & both experiences were superb! Quick & easy. Thanks! More

Bad experience turned exceptional! There was a misunderstanding on dropping off my car or waiting. I made the appt online for an auto inspection since they waive the fee. I do not under There was a misunderstanding on dropping off my car or waiting. I made the appt online for an auto inspection since they waive the fee. I do not understand why this would warrant dropping off my car but I was told the guys go to lunch and were not available for my appt. Mike M was rude from the moment he asked my name and it progressed from there. I spoke with the service manager at the end of the appt which was not helpful and only made the situation worse. Several of the sales people acknowledged me as I waited, They are personable and ensure customers waiting are comfy and have access to snacks and water. Thankfully, I escalated it and spoke with the general manager, Matt who took the time to listen, acknowledge me and correct it. At the end, I met David Burke who more than made up for the earlier situation. David spent time setting up my car and showed me how to use every feature in it. I fell in love with my car all over again and will never forget how he turned a bad experience into an incredible one. More