Crown Acura Richmond

Omg!!! Josh and Kelsey were the best!!! Honest and caring people who are not just out to sell a car. They understood my situation and new I needed something reliable to drive. I love my truck! It’s been 2 w people who are not just out to sell a car. They understood my situation and new I needed something reliable to drive. I love my truck! It’s been 2 weeks since my purchase and I have no complaints at all!!! All the staff was nice and friendly and great atmosphere. Im so glad I went there and couldn’t have found a better dealership to buy my car from. If you are looking for a new vehicle to drive I would definitely come to them! More

First Even Car Bought on My Own! I have always had cars that were passed around the family and I was nervous about dealing directly with a dealership for the first time. However, Der I have always had cars that were passed around the family and I was nervous about dealing directly with a dealership for the first time. However, Derrick Gahagan was there to greet me as soon as I arrived, and was able to get me in the car I was there to see in no time at all. He was personable, and very funny, and gave me a lot of good information about the car while I test drove it. I did however teach him a new way to get back to the dealership from Glenside Dr across Skipwith Rd! LOL! I feel that the deal I got on this used 2018 Honda CR-V EXL was very fair, and working with them on financing was super easy. They gave me sound financial advice but were very eager to construct the financing in the way that suited me best. I will say that the manager Tyler was a killer on the up sell of maintenance packages, but nonetheless, I am happy with the entire package. I am hoping that their service department lives up to the excellent service I have received so far! More

Good service & follow-up Wesley did a great job with explaining details and answering questions. Great follow-up Great service Wesley has great interpersonal and human rela Wesley did a great job with explaining details and answering questions. Great follow-up Great service Wesley has great interpersonal and human relations skills Excellent! More

Stephen did a great job helping me get my desired car. No pressure sales approach and made sure all my questions were answered. All the staff made the entire purchasing process painless and enjoyable. I hi pressure sales approach and made sure all my questions were answered. All the staff made the entire purchasing process painless and enjoyable. I highly recommend Crown Acura More

Great Customer Service Matt was great to work with. Worked with me over a few days to make a deal that I was comfortable with. Went above and beyond to make it work for both Matt was great to work with. Worked with me over a few days to make a deal that I was comfortable with. Went above and beyond to make it work for both parties. More

Car Purchasing Experience Stephen was professional, knowledgeable of selling cars and had a lot of patience in answering questions. He made it a stress free purchasing experie Stephen was professional, knowledgeable of selling cars and had a lot of patience in answering questions. He made it a stress free purchasing experience and did not attempt to use any form of pressure for purchasing. He was honest and made purchasing a car a wonderful experience. More

Great car buying here. And no pressure sale. They fixed one issue the truck had and took delivery of it the next day with tank of gas. one issue the truck had and took delivery of it the next day with tank of gas. More

Stephen was very helpful! He had a great personality an he took pride in his job. I had a great car buying experience at Acura! he took pride in his job. I had a great car buying experience at Acura! More

Excellent Customer Service We could not have asked for a better experience with Matt at Crown Acura. I'm a working mom and we had been considering buying a minivan for some time We could not have asked for a better experience with Matt at Crown Acura. I'm a working mom and we had been considering buying a minivan for some time. Matt was incredibly flexible with working with our very busy schedule and the whole process went so smoothly -- not your typical car buying hassle. From knowledge of the vehicle to working through price and paperwork, we were really impressed with Matt's attentiveness and professionalism. This is how buying a car should be! More