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Crown Acura Richmond

Richmond, VA

4.9
684 Reviews

8704 West Broad Street

Richmond, VA

23294

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Showing 684 reviews

November 08, 2024

It was easy to a hedule an appt online and the service department greeted me as soon as I walked in and took my car back asap. They were done in half the time and the car came back clean and ready to go. More

by gohoos87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Arnold
November 07, 2024

Amazing staff, amazing atmosphere! Everyone was so helpful and friendly. I am very pleased & definitely recommend More

by nissi.ficklin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Easter, Shaun Chapman
November 06, 2024

Shun and the rest of the Acura Team are the best with excellent customer service, More

by blackpavementauto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Perry, Shaun Chapman, Kevin Johnson
November 04, 2024

Alton always looks out for customers and makes every visit flow smoothly! He explains everything in depth and is very knowledgeable! More

by Tesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alton
November 02, 2024

Mike was very polite, efficient, and friendly. My service was completed in a timely manner. More

by cindytimp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Perry, Jamel Chatman, Manny Badias
November 02, 2024

William is the best representative and the service is amazing. I’ve never had a bad experience More

by glasgowkara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
November 02, 2024

Buying from Crown Acura was a wonderful experience. The entire staff, and in particular our salesman David Burks provided excellent customer service! More

by ekmzrt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Burks, Anthony Easter, Josh Alford
November 01, 2024

As always, Crown Acura Service dept gave me an immediate appointment to install a door handle, installed the handle perfectly and resolved a problem due to the car’s age. Great job and kudos to Chris for h More

by drmcgowandds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
October 31, 2024

Work was performed timely and accurately. Service advisor has excellent to deal with. I would recommend this dealership. More

by centurion95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Alford
October 31, 2024

An excellent car buying experience. Chris Wren was great to work with. He was very friendly and helpful during the entire process. I would recommend Crown Acura in Richmond if you More

by Tabathafeild
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Wren
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