Crown Acura Richmond

Kelcey was a lovely and trustworthy salesperson to work with. She took her time explaining the process to me and taking me on a test drive. Overall, my experience with Kelcey at Crown Acura was wonderful a with. She took her time explaining the process to me and taking me on a test drive. Overall, my experience with Kelcey at Crown Acura was wonderful and efficicent. It will be an easy decision to purchase my next car from this dealership. I highly recommend Kelcey as who you should see on your next visit. More

I love Crown Acura of Richmond! The sales team was very accommodating during the purchase of my 2019 Acura ILX. Derrick, Anthony, and Tyler were very professional and made my experience pleasant and stress accommodating during the purchase of my 2019 Acura ILX. Derrick, Anthony, and Tyler were very professional and made my experience pleasant and stress free. More

Crown Acura has a wonderful team. They’re very polite and thoughtful. I brought my car in for an issue I’ve been having and they took care of the problem right away! During my wait, I was offered water and a thoughtful. I brought my car in for an issue I’ve been having and they took care of the problem right away! During my wait, I was offered water and a variety of snacks. I love my Crown Acura crew!!! More

Awesome team at Crown Acura I had a wonderful experience from the moment I walked in to the moment I left with my new vehicle. I never felt pressured and they all were so accommo I had a wonderful experience from the moment I walked in to the moment I left with my new vehicle. I never felt pressured and they all were so accommodating. I very much enjoyed working with Stephen because his level of customer service was more than I could have asked for. He even came in on his day off to help me with my purchase. Josh was very patient with me, especially because I had to communicate mostly via email and I know how slow and frustrating that can be. He was prompt and always provided me the information that I requested. Michael was very patient and took his time explaining the paperwork and the optional warranties. I was very comfortable with everyone and will definitely be coming back for my next vehicle purchase. More

New Purchase It was a great experience to buy a vehicle from Crown Acura, Everyone is cooperative and tried to give as much information about purchase, At th It was a great experience to buy a vehicle from Crown Acura, Everyone is cooperative and tried to give as much information about purchase, At the time of paperwork, he went each item to make sure I understood and clear before signing anything, After paperwork He game complete demo instructions, functionality new features of the Car. He is a very knowledgeable and fair person. We are very glad to have such a nice dealer around Glen Allen. I will recommend my friends Step in first at Crown Acura without second taught. More

Thomson was really helpful and knowledgeable with my process in finding a car especially since buying a car was not the plan for me at the time until my car was no longer driveable. I felt that he was r process in finding a car especially since buying a car was not the plan for me at the time until my car was no longer driveable. I felt that he was really able to understand my situation and help me to the maximum of his ability. He was super professional and was not pushy and did not put the pressure on me like other dealers I dealt with. If your looking for some comfort while making these importance decision he’s your guy More

Kelcey was not only very knowledgeable about the vehicle we were interested in, but also made our experience incredibly entertaining. Love her personality & patient nature! we were interested in, but also made our experience incredibly entertaining. Love her personality & patient nature! More

Aim to please We bought our 2019 Acura this summer at the Crown Acura dealership in Richmond. I did a lot of shopping beforehand, and stopped in a couple of times We bought our 2019 Acura this summer at the Crown Acura dealership in Richmond. I did a lot of shopping beforehand, and stopped in a couple of times before we made the purchase. Derrick Gahagan and Kelcey Thacker both were very patient and helpful each timer I popped in, and I am very happy with my choice of car. If they didn't have answers to my questions, they found the answer. My only suggestion for the dealership is to provide the car manual to the customer while they wait for the paperwork to be completed. More

Mr. Gahagan was an amazing salesmen. Very patient, kind, smart, and makes you feel at ease. Although I was looking for a Jeep, he was sure that I would be very happy with my Benz. Proud to say that if I kno smart, and makes you feel at ease. Although I was looking for a Jeep, he was sure that I would be very happy with my Benz. Proud to say that if I know anyone who is looking for a car, I would send them his information. More