Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crown Acura Richmond
Richmond, VA
689 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 689 reviews
February 14, 2020
Excellent, caring service Anthony Easter and Thomson John were very professional and helpful, providing a great experience for me. Thomson John was very knowledgeable, efficie Anthony Easter and Thomson John were very professional and helpful, providing a great experience for me. Thomson John was very knowledgeable, efficient and patient in explaining the features of the vehicle, especially the technology. As a senior citizen, I was very appreciative of his patience and helpfulness in going over the computer screens and how they operate. I would definitely recommend him to family and friends who might be interest in leasing/buying an Acura. More
by emgu
Employees Worked With
Anthony Easter, Thomson John
February 11, 2020
I and my wife were looking for “my friend” Acura TLX 2016 at Crown Acura. We went there as a last-minute customer, but Stephen Anokye-Boateng who was my man at the time was nice and patient to help us out al at Crown Acura. We went there as a last-minute customer, but Stephen Anokye-Boateng who was my man at the time was nice and patient to help us out all kinda stuffs. We got the car with a good deal in the same day. We certainly appreciate his patience. We Highly recommend everyone to meet this gentleman, also Crown Acura. More
by Vincent
Employees Worked With
Stephen Anokye-Boateng
February 11, 2020
The sales man was very attentive,responsive towards the needs of the buyer.very pleased to do business with him.Everything was ready by the time I reached. needs of the buyer.very pleased to do business with him.Everything was ready by the time I reached. More
by Jimmyxavier
Employees Worked With
Wesley , Wesley Hardaway
February 09, 2020
Accomodating Grateful to utilize the pre-owned vehicle for 2 days to I can get a real feel for the performance and response of the vehicle. Grateful to utilize the pre-owned vehicle for 2 days to I can get a real feel for the performance and response of the vehicle. More
by cscottrun
Employees Worked With
Thomson John, Stephen Anokye-Boateng
February 08, 2020
Nice car buying experience Wes was very helpful and easy to work with. The entire experience was seamless and easy. I qm very happy with Wes and the Crown Acura team. Wes was very helpful and easy to work with. The entire experience was seamless and easy. I qm very happy with Wes and the Crown Acura team. More
by Trip.guthrie
Employees Worked With
Wesley Hardaway
February 06, 2020
Buying an inexpensive car. My husband and I were looking for a used, inexpensive car that had low miles. Never in a million years would I have thought to look at an Acura deale My husband and I were looking for a used, inexpensive car that had low miles. Never in a million years would I have thought to look at an Acura dealership. Doing research, we came upon a car that fit our needs and we went to Crown Acura on Broad Street in Henrico, VA. We were greeted by Stephen Anokye-Boateng who showed us the vehicle. Stephen treated us as if we were buying a brand new car from him. He was absolutely wonderful! As the car was just traded in, there were still things that the dealer needed to do to make it ready. We agreed to come back in a few days to pay for it and pick it up. When Stephen called, I was able to pick the car up, but my husband was still at work so we would have had an extra car at the dealership. Stephen offered to come to my house and pick me up! I've never experienced service like this. In addition, when we picked up the car the dealer had put on brand new tires (the car only had 26,000 miles). I will definitely come back to see Stephen! More
by marie
Employees Worked With
Stephen Anokye-Boateng
February 06, 2020
Great experience working with Kelsey, Josh, and Tyler. Tried a few MDX’s and settled on one that will work great for the family. Very understanding and patient bunch of folks! Tried a few MDX’s and settled on one that will work great for the family. Very understanding and patient bunch of folks! More
by D
Employees Worked With
Josh Alford, Tyler Ponton, Kelcey Thacker
February 06, 2020
Another Home run! Matt, Matt, Josh and Tyler delivered another spectacular experience in the purchase of our family's 5th Acura from Crown, an ILX. They listen, connect Matt, Matt, Josh and Tyler delivered another spectacular experience in the purchase of our family's 5th Acura from Crown, an ILX. They listen, connect, have a servant's heart in meeting a client's need, and they deliver precisely that which they promise; all of this in a pleasant and professional manner. With this Team and the service department there is complete product satisfaction. More
by Caleb
Employees Worked With
Josh Alford, Matt Perry, Tyler Ponton, Matthew Hammond
February 05, 2020
Derrick and the team were terrific to work with in our car buying experience. They were willing to work with us to assure we got a fair deal and a RDX that looks brand new. car buying experience. They were willing to work with us to assure we got a fair deal and a RDX that looks brand new. More
by Russ.johnson9070
Employees Worked With
Josh Alford, Derrick Gahagan
February 03, 2020
Crown Acura Richmond Sales Team I couldn't be more happy with the team at Crown Acura. Everyone involved was extremely helpful and courteous and made the process very easy. I look fo I couldn't be more happy with the team at Crown Acura. Everyone involved was extremely helpful and courteous and made the process very easy. I look forward to future dealings with Crown. More
by Afastige
Employees Worked With
James Fiden, Anthony Easter, Josh Alford, Tyler Ponton, Kelcey Thacker
