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Crown Acura Richmond
Richmond, VA
686 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 15, 2020
Josh Alford, the sales manager came outside to greet me in the parking lot after I arrived. He recognized me as I had purchased my previous Acura from his dealership. He asked me how I was doing and after in the parking lot after I arrived. He recognized me as I had purchased my previous Acura from his dealership. He asked me how I was doing and after I told him the vehicle I wanted to look at; he had it up driven up for me in minutes. As with my previous purchase in 2018, I made sure to pick a vehicle for purchase on his lot because I wouldn't trust getting one from anywhere else. He paired my up with Wesley Hardaway to answer any questions that I had. Wesley Hardaway the sales specialist was a pleasure to work with as he was friendly, professional and was able to help me purchase the exact car that I wanted. Wesley explained all of the available finance options for me and so, I was able to choose the one that I felt most comfortable with. He also followed me in my rental car down the road, so I could drop it off and he drove me right back to the dealership. This is my second purchase from this dealership and I will be coming back here my next vehicle. More
by Mike F.
Employees Worked With
Anthony Easter, Thomson John, Josh Alford, Matt Perry, Michael Schuler, Wesley Hardaway
July 07, 2020
Great car, great experience Thomson John was friendly, knowledgeable and patient from my first visit to my third when I finally decided to buy. Thomson and John Alford were help Thomson John was friendly, knowledgeable and patient from my first visit to my third when I finally decided to buy. Thomson and John Alford were helpful and fair and I really enjoyed working with Michael Schuler to finalize the details. It was a great car buying experience and nice to feel good about from who and where I bought this awesome vehicle. More
by kathrynjesscarter
Employees Worked With
Thomson John, Josh Alford, Michael Schuler
July 04, 2020
PROFESSIONAL - HONEST - FRIENDLY - FAIR My best car buying experience in 30 years across 20 cars. Fair, friendly, respectful, knowledgeable, customer-centric. Thomson & Anthony were a joy t My best car buying experience in 30 years across 20 cars. Fair, friendly, respectful, knowledgeable, customer-centric. Thomson & Anthony were a joy to work with! More
by cashbuyer
Employees Worked With
Anthony Easter, Thomson John, Michael Schuler
July 01, 2020
This was a most excellent experience from Wesley Hardaway, Josh, and Mike the finance manager. The things that made it so great was there was no pressure sales tactics and the professionalism throug Hardaway, Josh, and Mike the finance manager. The things that made it so great was there was no pressure sales tactics and the professionalism throughout the entire day. I am so happy with the RDX!!!!!! More
by steeledwayne
Employees Worked With
Josh Alford, Wesley Hardaway
June 25, 2020
Maintenance Service What great service I had yesterday! It started from the moment i drove into the service area, eveyone was Covid prepared with mask. Emil Salib was my What great service I had yesterday! It started from the moment i drove into the service area, eveyone was Covid prepared with mask. Emil Salib was my service advisor ,he kept gave me informed throughout the day and Will Henderson was my parts specialist . I drive an hour to this dealership and Im glad I chose Crown Acura to buy my MDX. More
by keywestlvr
Employees Worked With
Will Henderson, Emil Salib
June 24, 2020
They are honest, fair and reasonable. Work is completed perfectly and on time The staff is helpful and gives great personal service. I always feel valued and feel like I'm getting a good deal working with perfectly and on time The staff is helpful and gives great personal service. I always feel valued and feel like I'm getting a good deal working with Crown acura. More
by Marionluckycat
Employees Worked With
MIKE
June 24, 2020
Purchase of Used 2017 Murano I have never experienced a smoother more professional car buying experience. Josh and Thompson were excellent to deal with on the sales side. Josh, wi I have never experienced a smoother more professional car buying experience. Josh and Thompson were excellent to deal with on the sales side. Josh, with help from Matt Perry, arranged for my vehicle to be shipped from a sister dealership. The price I paid was more than fair and the professionalism and honesty I experienced will never be forgotten. Mike Schuler, the Finance manager handled the paperwork process with the same level of professionalism shown by the sales department. He explained the benefits of the warranty that I ended up purchasing without any pressuring tactics. A First Class Dealership across the board! Thank you, Judy Wolford More
by Johnraiders99
Employees Worked With
Thomson John, Josh Alford, Michael Schuler
June 22, 2020
Made it work I had an appointment to view 2 cars and when I arrived I was told that both vehicles had sold that morning. There was a third vehicle that was availab I had an appointment to view 2 cars and when I arrived I was told that both vehicles had sold that morning. There was a third vehicle that was available that had just arrived and it checked off everything I had been looking for and wanting. Our salesman and the manager worked with us to meet our budget. I ended up with a better quality car all around with all the new safety features. The process was smooth from start to finish! Love the great customer service and people who work here. More
by pena.diana1
Employees Worked With
Thomson John, Michael Schuler
June 19, 2020
Very professional and transparent, this is the 2nd vehicle I have gotten from the same sales person and dealership. Highly recommend them, very military friendly as well. vehicle I have gotten from the same sales person and dealership. Highly recommend them, very military friendly as well. More
by tony1992rivera
Employees Worked With
Michael Schuler, Jackie Deshazo, Wesley Hardaway
June 05, 2020
Wesley was a joy to work with. He was prompt, thorough, and made our oversll experience white pleasant. We will more than likely by another car here. and made our oversll experience white pleasant. We will more than likely by another car here. More
by Joy B
Employees Worked With
Mike in finance was terrific. , Wesley Hardaway
