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Crown Acura Richmond

Richmond, VA

4.9
686 Reviews

8704 West Broad Street

Richmond, VA

23294

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Showing 686 reviews

February 19, 2024

The service team was very helpful. They completed the service in a timely manner. I will come back for other services. More

by mann.johnpatrick
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Rooney
February 19, 2024

Alton Trainum does an outstanding job of getting me in, via a phone call by way of an appointment. The service department they are top tier when it comes to service. Getting customers in and out. More

by kashinova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alton Trainum
February 19, 2024

Wonderful service. The service department is excellent. Would highly recommend your dealership to anyone and use you again for my next vehicle. More

by Judy Kerby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
February 18, 2024

The staff are friendly and attentive. The waiting area is comfortable. And my service is always completed in a timely fashion. More

by teckela18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Burks, Josh Alford
February 18, 2024

Excellent customer service from Willy. He kept me informed throughout the appointment. I will continue to bring my car to get serviced at Crown Acura. More

by agrayberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy
February 18, 2024

Identified the problem and resolved the issue. Thank you for the quick service and repair of our vehicle. More

by stevenbordeaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie, Matt
February 17, 2024

Alton with service department was great. Efficient, helpful and pleasure to work with. Highly recommend. More

by 2020RDX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alton Trainum
February 17, 2024

Scheduling the application was easy, as usual. Chris kept me updated during the service. I have had this particular ACURA for 10 years and I would not consider having service anywhere else. More

by bethk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
February 17, 2024

Once my husband negotiated the sales price, completing the purchase was seamless. This was our 2nd purchase in 18 months at this dealership . More

by Mother2sons
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Anthony Easter, Shaun Chapman, Jamel Chatman
February 15, 2024

Communicates very well, and does an Excellent job. My advisor Chris is great guy thanks More

by Jalisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Arnold
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