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Crown Acura Richmond

Richmond, VA

Overview
Reviews
Vehicles
4.9
684 Reviews
Call Dealership (804) 887-2849
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8704 West Broad Street

Richmond, VA

23294

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Showing 684 reviews

June 14, 2024

Service was incredible! Didn’t have to wait long at all to get my car serviced. More

by Jocelyn Coleman-Carter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alton
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June 13, 2024

Fantastic service, easy to work with, sales, service and parts are all outstanding, thank you More

by MB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department - william alford is excellent, Anthony Easter, Josh Alford
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June 10, 2024

The workers are very knowledgeable & friendly. They make car services agreeable. It was fun there More

by Pinnockmitzie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
xxxx Hickman
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June 08, 2024

Jamel in sales and Alton in service are top notch and have earned my loyalty. More

by ragonmag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamel Chatman
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June 06, 2024

Shaun really went out of her way to help me get the car I wanted and was able set up for the car to get delivered to my front door, about 2 hours away! super grateful. Everyone I spoke with was extremely hel More

by Dportillo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shaun Chapman, Kevin Johnson
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June 03, 2024

Crown service department staff always take good care of my MDX. Michael did a good job keeping me informed of progress on my vehicle. More

by Jake
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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June 03, 2024

Advisor provided good. communication, service was efficient. Had to order part, got in quickly. Dealership has a positive energy. More

by SPG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mereu
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June 02, 2024

I appreciate the timeliness in scheduling visits. I feel like the prices are inflated. It would be nice to have upfront transparency when it comes to prices. The car wash is mediocre. Staff are prof More

by Delisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alton
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Jun 05, 2024 -

Crown Acura Richmond responded

Delisa, Thank you for sharing your feedback with us. We're pleased to hear that you appreciate the timeliness and the professionalism of our staff. However, we regret that you feel our prices are inflated and that our car wash service did not meet your expectations. We would be happy to answer any questions you may have about pricing. Please contact me at your convenience. Matt Perry, General Manager, 804-273-9633

June 02, 2024

Courteous and on time explained the service and asked me if any additional services were needed . Guided me to the lounge with refreshments washed my car. Thank. You ! More

by soozntyz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Alford
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June 01, 2024

Friendly, and polite. Answered questions and just easy to deal with even though has never been there before. Check are history and did what needed to be done. More

by Jrlagarenne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall name
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