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Crown Acura Richmond
Richmond, VA
842 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 842 reviews
July 08, 2025
Crown Acura is hit or miss when it comes to service. Lately it has been great. I had to switch service advisors, Mike is horrible, but Alton is great. So when scheduling service get anybody but Mike. Lately it has been great. I had to switch service advisors, Mike is horrible, but Alton is great. So when scheduling service get anybody but Mike. More
by cthawkins13
Employees Worked With
Alton
July 03, 2025
Jarratt and Josh and the whole team really, worked hard to help me out this week. It was a long week, but worth the wait when I came home in my new car to help me out this week. It was a long week, but worth the wait when I came home in my new car More
by mercedestartem
Employees Worked With
Jarratt Day, 5/5 Kriss Williams, 5/5 , Josh Alford, Matt Perry
July 02, 2025
Efficient and professional. They did what they said they would do and were kind. The sale and the delivery of the vehicle was handled very well. They did what they said they would do and were kind. The sale and the delivery of the vehicle was handled very well. More
by jimwelchbelair
Employees Worked With
Matt Perry, Shaun Chapman, Manny Badias, Kevin Johnson
June 29, 2025
Excellent service even after the sale. Jarratt followed up multiple times and ensured we were fully satisfied. We drove from 3 hours away to purchase our car and couldn’t be happier! Crown Jarratt followed up multiple times and ensured we were fully satisfied. We drove from 3 hours away to purchase our car and couldn’t be happier! Crown’s pricing and willingness to answer our questions were unmatched. More
by AndyS
Employees Worked With
Jarratt Day, Josh Alford
June 26, 2025
Jeffrey was attentive, helpful and professional. He got me in and out quickly and ensured all the little extras were taken care of. He started my car, cracked the windows and turned on the air condi He got me in and out quickly and ensured all the little extras were taken care of. He started my car, cracked the windows and turned on the air condition so it wouldn’t be so awful in this hundred degree weather that we’re having! He even walked me out to my car. Thanks so much for everything! More
by Aimee
Employees Worked With
Service
June 26, 2025
I’ve been a customer for over 20 years, and Crown is committed to a positive sales and service experience for all guests. I am grateful for their improvement and growth over time. I hope to remain a cus committed to a positive sales and service experience for all guests. I am grateful for their improvement and growth over time. I hope to remain a customer for life. More
by crwaterford
Employees Worked With
Wes, David Burks, Anthony Easter, Matt Perry
June 24, 2025
Courteous, professional, liked the detail explanation of work needed. Show room area was a bit cluttered and not well laid out, felt in the way. work needed. Show room area was a bit cluttered and not well laid out, felt in the way. More
by maberj
Employees Worked With
Do not know, I think Alton.
June 15, 2025
Anthony and Jamel went above and beyond to put a deal together me. They are driven by customer service! I honestly believe they absolutely love making their customers feel valued. I love my new TLX and c together me. They are driven by customer service! I honestly believe they absolutely love making their customers feel valued. I love my new TLX and couldn’t be any happier with my new car. Thank you Jamel and Anthony!!!! More
by Sherri Seal
Employees Worked With
Anthony Easter, Matt Perry, Jamel Chatman, Kevin Johnson
