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Crown Acura Richmond
Richmond, VA
892 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 06, 2026
While I was not planning a car that day, fate had other plans for me and the transmission in my 2018 Acura MDX with 120,000 miles blew while I was on a trip from NJ to our home in Orlando following my brot plans for me and the transmission in my 2018 Acura MDX with 120,000 miles blew while I was on a trip from NJ to our home in Orlando following my brother in laws funeral. I was treated with empathy, concern and respect through out my experience at Crown Acura. Kenny, Wes and the entire team could not have been more supportive. A process that began at 12:00 ended at 6pm with me driving away with a 2024 MDX certified pre-owned. I am sincerely happy with my purchase and look forward to driving it for many years to come. More
by MaryannMcGranahan
Employees Worked With
Kenny Wingle, Matt Perry, Wesley Hardaway
February 17, 2026
Wesley was very professional patient and explained everything in a way I could understand. He worked hard at getting me what I needed and what I could afford. I'm very greatful for the outcome. Thank everything in a way I could understand. He worked hard at getting me what I needed and what I could afford. I'm very greatful for the outcome. Thank you Wesley. More
by cgreen6229
Employees Worked With
Wesley Hardaway, Shaun Chapman
December 22, 2025
I always have a good visit when I come here, Alton Trainum is my service rep, he is very good at his job. He explains everything very well & makes you feel like he listen to you & I really appreciate Trainum is my service rep, he is very good at his job. He explains everything very well & makes you feel like he listen to you & I really appreciate that. Well always come back for service because I feel very comfortable at this location. More
by browneyesnc38
Employees Worked With
Alton Trainum
December 13, 2025
My experience with Lauren in the Service department this week was fantastic! She listened to me and my concerns. She got my car in and out quickly because I needed to be on my way to a medical appointment week was fantastic! She listened to me and my concerns. She got my car in and out quickly because I needed to be on my way to a medical appointment. They had good communication about what they found and what they did on service to my vehicle. I would recommend Crown Acura. And I love my Acura MDX! Thank you to Shaun who was the sales person who I worked with earlier this year to make the purchase. More
by Happy Charlottesville Acura Owner
Employees Worked With
Lauren in Service, Shaun Chapman
November 17, 2025
Outstanding service. . The team is very knowledgeable and provides great service. I highly recommend them. . The team is very knowledgeable and provides great service. I highly recommend them. More
by Joseph.longo
Employees Worked With
Will in service , Anthony Easter, Josh Alford, Matt Perry
November 16, 2025
Jeff was very kind and the service was very thorough. I waited while my vehicle was being service and the facility is very accommodating. Thank you! I waited while my vehicle was being service and the facility is very accommodating. Thank you! More
by irico2008
Employees Worked With
Jeff with the service department.
November 05, 2025
We had an amazing experience from start to finish. We looked at several dealerships as well as Carmax and the service, professionalism and overall experience at Crown was hands down the best experienc We looked at several dealerships as well as Carmax and the service, professionalism and overall experience at Crown was hands down the best experience we had!! Darrel was our sales rep and he was fantastic. Anthony (believe he was the sales manager) and Shaun (finance manager) were also amazing!! More
by Brian Hunt
Employees Worked With
Darrel, Anthony Easter, Matt Perry, Shaun Chapman, Manny Badias
