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Crown Acura Richmond

Richmond, VA

4.9
815 Reviews

8704 West Broad Street

Richmond, VA

23294

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Showing 815 reviews

May 02, 2025

Really appreciated Darrell ,knowledgeable and patient he helped us to get right vehicle and guide us from start and finish without his help it wouldn’t possible for us More

by alagukumaran
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrel killebrew, David Burks
April 25, 2025

I received pretty good services while getting a state inspection and tire rotation from Mr. Alford. He’s a cool laid back young man and I appreciate his service. More

by krudd004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Alford
April 23, 2025

A code was displayed on my dash board so I took the vehicle in for service. After inspection, the service department advised we needed to replace the torque converter. After additional research, I foun More

by nthompson230
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service
Apr 30, 2025 -

Crown Acura Richmond responded

Thank you for bringing this to our attention. Please give us a call at (804) 361-8447 as soon as you have a moment. You may request to speak directly with our Service Manager, Chris Arnold. Thank you and we look forward to addressing your service concerns. Matt Perry, GM

Apr 30, 2025 -

nthompson230 responded

Matt Perry contacted me on 4/23 to obtain additional information on the problem. He advised he would be back in touch the next day. Chris Arnold called the next day and advised he was working on the issues. The mechanical problem is covered under the TSB and parts were being ordered. Once they have the parts, he will call and schedule a time for the repair to be completed.

April 23, 2025

Easiest car buying experience I’ve ever had. Daryl in sales and Mr. Hardaway in finance were extremely helpful and efficient throughout the entire process. More

by Tony Tate
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darryl in Sales , Wesley Hardaway
April 21, 2025

I was received in a positive way, and the interactions with the team were friendly. I got all what I was looking for. More

by Charlesblati
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kedon Glidewell - Kris’s Williams, Anthony Easter
April 21, 2025

Alton was very helpful and quick to address any concerns I had with my vehicles service appointment More

by hambi123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alton service
April 20, 2025

Dealership service is always fantastic. The car detailing service has always lacked luster so I always say no to the complimentary car wash. More

by jaybyrd364
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
April 18, 2025

Enjoyed working with Darrel Killebrew! Very friendly staff and love the options offered on the car I purchased! More

by nvanr98
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrel Killebrew
April 15, 2025

The Crown Acura Richmond team was great to work with! The TEAM here is really a team! From start to finish I had genuine assistance and left feeling like I got a great deal on a car that will serve me an More

by TannerHash
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarratt Day, Josh Alford, Matt Perry, Kevin Johnson
April 14, 2025

The employees that I met were so personable and helpful. I was treated wonderfully during my time shopping for my new vehicle. More

by CourtneyL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Burks, Josh Alford, Matt Perry
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