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Crown Acura Richmond

Richmond, VA

4.9
823 Reviews

8704 West Broad Street

Richmond, VA

23294

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Showing 823 reviews

May 29, 2025

The thing about this place is, it doesn’t feel like a dealership. You know that icky feeling, where you know some slick guy is going to try to convince you to buy something and pay way too much for it? T More

by amandaholt1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Burks, Josh Alford, Wesley Hardaway
May 28, 2025

Matt, Jamel, Anthony and Wes were first class and very helpful throughout the process in my search for a vehicle! More

by emschaaf
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Anthony Easter, Matt Perry, Wesley Hardaway, Jamel Chatman
May 27, 2025

I’ve been a customer with this dealership for over 20 years. Excellent service department. More

by Shiffman6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mereu
May 25, 2025

The service advisor was quick and provided an accurate estimate. He was fair with services and removed the diagnostic charge. More

by w.muron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike - Service Department
May 25, 2025

I had a positive experience. Everything went really well and I’m very pleased with the car that I got. I would highly recommend Crown Acura of Richmond! More

by Dotyjess715
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrel Kilbrew, Anthony Easter
May 22, 2025

It was easy to schedule an appointment with many available times. I arrived on time and within a minute was met with staff. The work was completed within the time frame estimated. The staff was v More

by Wallace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Alford
May 14, 2025

We had a wonderful experience! We were greeted outside, shown exactly what we wanted to see, treated with great respect, and all questions we had could be answered. They went the More

by courtney
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell , Josh Alford, Wesley Hardaway
May 11, 2025

Some dealerships make a woman feel ignorant. Crown Acura has never made me feel that way. I have been treated respectfully and considerately always by several service personnel. My cars have run More

by kayron5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service
May 10, 2025

A pleasure to work with in the purchase of a used vehicle. Chris Wren was excellent! More

by Sam
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Wren
May 09, 2025

Mike and staff are always great to work with every time I have been at Crown Acura. They keep you posted on the status of your service. More

by smalz1680
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mereu
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