Crowley Nissan

Flawless Experience We were not expecting to purchase. Our second vehicle blew the transmission. Needless to say, we were not looking forward to car shopping. Arthur and We were not expecting to purchase. Our second vehicle blew the transmission. Needless to say, we were not looking forward to car shopping. Arthur and the entire team at Nissan made this unexpected purchase the best experience to date, and we walked away feeling absolutely thrilled! More

Very disappointed It was a very bad experience. let’s start with the fact that I made an appointment over the phone and it was never booked just to find out after missi It was a very bad experience. let’s start with the fact that I made an appointment over the phone and it was never booked just to find out after missing hours of my work and had to make another and had to wait 5 more days. josh was our rep. The lack of communication and explanation was Present every time we tried to communicated. Also very rude until of course the payment part. they left door handle loose in my car and when i asked the guy at the front , his response in an over tone was, want me to do with that? Do you need us to put it back? I asked for a screwdriver and that’s when he moved and asked a technician... To be honest Nissan very disappointed .. More

Great people. Great Service! My experience was great. I had been looking for a vehicle to replace my current leased vehicle. My lease was coming to an end and I had a decision t My experience was great. I had been looking for a vehicle to replace my current leased vehicle. My lease was coming to an end and I had a decision to make. Should I purchase my leased vehicle or search for something new. I went to several dealerships. The Honda dealership in New Britain ghosted me and was not honest at all. It was truly refreshing that Crowley Nissan was honest and forthright with everything and I appreciate that. Dana, my salesman, is fantastic! If you are looking for good people to sell you a vehicle, go to Crowley Nissan and ask for Dana! More

Service Department I stopped by the service department to have my oil changed. I did not have an appointment and was told it would be about an hour an a half. I waited a I stopped by the service department to have my oil changed. I did not have an appointment and was told it would be about an hour an a half. I waited about 45 minutes and my car was done. To my surprise when I opened the car door they had vacuumed my car. Nice touch guys! More

Outstanding salesmen Dave I just bought a Nissan Kicks. I worked with Dave for several days to negotiate the best price . He was very attentive and knowledgeable. I used to go I just bought a Nissan Kicks. I worked with Dave for several days to negotiate the best price . He was very attentive and knowledgeable. I used to go to Bruce Bennett Nissan but now dealing with Crowley I’ll never go back !! More

Multi point inspection is bogus Twice I brought my cars in for oil changes and they claim to do a "Multi-point inspection". Left afterwards and my wiper fluid completely empty. Accor Twice I brought my cars in for oil changes and they claim to do a "Multi-point inspection". Left afterwards and my wiper fluid completely empty. According to their sheet, they are supposed to fill all fluids... Another time i look over my inspection sheet and it says everything is good. Turn on my wind shield wipers and one of them is missing a piece of rubber. They really did a good job with their inspection.. NOT!!!! Who says they even change the oil or rotate the tires, there is no way of knowing. Complete BS!! More

Routine maintenance The maintenance department could not have made it easier to get the routine scheduled maintenance done. The appointment was on time and finished quick The maintenance department could not have made it easier to get the routine scheduled maintenance done. The appointment was on time and finished quickly. Very accommodating waiting room too. More

Top notch dealership Sales and Service staff go above and beyond any other dealership that I have dealt with. They treat you as one of the family every time you step foot Sales and Service staff go above and beyond any other dealership that I have dealt with. They treat you as one of the family every time you step foot in the dealership.I would definitely recommend this dealership to anyone. More

What’s the point of appointments? I lease my car from Crowley so I need to get it serviced there. I made an appointment for an oil change. My appointment was at 12:15 so I showed up a I lease my car from Crowley so I need to get it serviced there. I made an appointment for an oil change. My appointment was at 12:15 so I showed up a couple minutes early. I was waiting over an hour and forty five minutes for an oil change and tire rotation. While I was waiting l, I overheard a woman say that she missed her appointment (by 3 hours) so she just showed up and they still took her. Since they were clearly backup, they should have kindly asked the woman to schedule a new appointment—instead of her just being taken without question. Since scheduling there is such an issue, you would think they would stick to peoples appointment times, but they don’t. I was told it would take an hour and did not anticipate wasting nearly two hours of my day in the freezing cold waiting room. They really need to get it together since this is not the first time I was waiting an excessively long time. More

Summer Service Your busy in the summer and you might not think you have time for routine service on your car. Think again ,,,not at Crowley... I had the car serviced Your busy in the summer and you might not think you have time for routine service on your car. Think again ,,,not at Crowley... I had the car serviced on a Saturday morning and as usually was in and out within an hour! I still had time to enjoy the day with the family at the beach. The service was outstanding! More