Crowley Nissan

Excellent service! They really took the time to figure out my car’s issue and kept me updated along the way. i would definitely return for service. out my car’s issue and kept me updated along the way. i would definitely return for service. More

Great buying experience! Given all the upside-down ways of doing things due to the pandemic. I'd like to say thank you to my salesperson Stephanie. She demonstrated excellen Given all the upside-down ways of doing things due to the pandemic. I'd like to say thank you to my salesperson Stephanie. She demonstrated excellent work ethic in that even though we both had to wear masks during the process, she listened to my concerns, answered my questions with a positive and genuine personality. I ended up taking home a great car. Thanks again Gloria More

Dependable During Pandemic Despite the pandemic and social distancing we are all experiencing, you can depend on Crowley to be there with a smile. Josh is the definition of serv Despite the pandemic and social distancing we are all experiencing, you can depend on Crowley to be there with a smile. Josh is the definition of service! He knows what you are thinking and has the answers before you ask the questions. A true asset to the company and a main reason I keep coming back! Thanks for being there when I need you!! More

2017 Nissan rogue ,Excellent car service, professional car technicians( they now what they doing) , service on time ,Nissan offering real car waranty but only !!! in Crowley Nissan in Bristol n forget a car technicians( they now what they doing) , service on time ,Nissan offering real car waranty but only !!! in Crowley Nissan in Bristol n forget about Middletown Nissan More

Excellent sales team and streamlined process for purchase of my 2020 Altima SL AWD. So appreciative of adherence to safety measures during this time and flexibility. of my 2020 Altima SL AWD. So appreciative of adherence to safety measures during this time and flexibility. More

geat job Called to schedule a appointment for a oil change, they were able to take me the same day. Once I arrived they knew who I was and took the car in sho Called to schedule a appointment for a oil change, they were able to take me the same day. Once I arrived they knew who I was and took the car in shortly after I arrived. They were very unconscious of the Covid 19 and were taking all the appropriate measures to ensure a safe and healthy environment. More

Quick and Easy The service manager was excellent especially during this COVID-19 time. I was helped quickly and told where I could go to wait. He checked in to tel The service manager was excellent especially during this COVID-19 time. I was helped quickly and told where I could go to wait. He checked in to tell me what was happening and in no time I was done and on my way. Very very pleased. More

The Service was great, car was ready when promised. Staff was courteous, especially with these uncertain times (CoVid19). Definitely recommend as a Nissan service center. was courteous, especially with these uncertain times (CoVid19). Definitely recommend as a Nissan service center. More

Excellent! The employees at Crowley Nissan can't be any nicer or more accommodating! They always look out for m y best interest and their deals and Sales Team a The employees at Crowley Nissan can't be any nicer or more accommodating! They always look out for m y best interest and their deals and Sales Team are awesome! I love my Nissan Rogue Sport and this is my 3rd! :) More

Sales staff was great, service is not impressive though. We bought 2 Nissan vehicles from Crowley because the SALES staff was GREAT. The service department however was not impressive. My 2019 Sentra We bought 2 Nissan vehicles from Crowley because the SALES staff was GREAT. The service department however was not impressive. My 2019 Sentra has 2 sets of tires, one summer, one winter. All tires have Nissan TPMS sensors, and are all Nissan rims, but for some reason this confuses the service techs (this was put on several service tickets, even in ALL CAPS, and still not done right). Of the 25000 miles on the car, 11000 have been done with "TPMS Fault" light on because they couldn't figure out how to load the winter set into the car's memory. They goofed it up so bad the last time that the car wouldn't even recognize its summer tires either. After another visit specifically for this issue, they finally got the fault cleared, but I'm sure in 8 months the headache will start over. My wife's 2018 Pathfinder went in for regular oil service at the 18 month mark, with 24,000 mile on the odometer. The service staff told her the REAR brakes were "completely gone, metal to metal" and told her the vehicle was unsafe to drive. She was unable to reach me at work, and the staff freaked her out that the repair must be done right away. 2 hours and $413 later she finally left the dealership and got a hold of me. I reviewed her scary experience, and asked what her FRONT brakes were measured at...9mm. 18 month old vehicle, front brakes 9mm, and rear brakes are already metal to metal and NOT covered by warranty??? I called the service dept, told them I was NOT happy, and they shuffled me around to several people until I finally I got the manager. I asked him why my wife was fear-factored into paying over $400 for what should be a warranty repair for a catastrophic failure. He proceeded to explain to me in a condescending manner that "it's normal for the REAR brakes to be completely used up in 18 months, and 24,000 miles"... I pulled the xx flag, told him that I am a mechanic and said there's nothing short of a catastrophic failure that would destroy the REAR brakes yet leave the front pads at a very healthy 9mm. Then he tried to tell me that "rear brakes only last 18 months because they are much smaller then the front" (more xx), and he's offering to have me visit the dealership so he can show me a new rear pad next to a front pad so i can see the difference.... NOW I'm offended, and I don't know if they really found bad brakes, or saw my wife as a person they could fleece a bogus service fee out of. After reminding him that I just got finished BUILDING a braking system for an SUV from the lines up, and again call the xx flag on his fees, he changes his tune. He then said "my tech's did nothing wrong, but they should have gone through me so I could give a "one time" waiver for the fees."... He said he will now refund the money, and wanted to connect me to the cashier. I said I'm 60 miles out, so he needed to contact my wife since it was her card that paid. Later that night, I asked my wife if he called her back and refunded the money. She said he had called, and asked her if she had talked to me. When my wife said she "Yes I talked to my husband", he said OK, hung up, and connected her to the cashier without another word, not to mention an apology. Completely UNSATISFACTORY! To make matters wore, my wife's Pathfinder started having MORE problems last week: This time the transmission is making a whirring sound and having severe lock-up issues..... at only 2 YEARS OLD, and under 30,000 miles!!!!! Called Crowley, for an appointment, and they told us we would have to pay for a rental while the vehicle is getting MORE WARRANTY repairs.... xxx? We are paying for a NEW vehicle, opted for the extended warranty, it's still under the FACTORY warranty, and we have to pay rental fees on top of paying for a vehicle that doesn't work???? Wrong answer, but I figured I would fight that battle later. The vehicle's tranny got worse the next day, and we called Executive Nissan (closer to home) because it wouldn't make it back to Crowley. Executive got it right in, and they said that if the issues are truly warranty repairs, the rental fees would be covered by Nissan (Crowley would not tell us that.)... Come to fund out the transmission fluid flows and pressures were all bad, and the transfer case was cracked and leaking oil (TOTALLY covered by the warranty).... When we called Crowley Service staff to tell the vehicle became unsafe and had to be taken to Executive, the service staff simply said "OK" and hung up, almost like they were relieved they didn't have to deal with the car. Two major issues with a vehicle less than 2 years/30,000 miles? LAST Nissan we're buying, and our next car WON'T be from Crowley. More