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Crowley Nissan

Bristol, CT

4.7
690 Reviews

1451 Farmington Ave

Bristol, CT

06010

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Showing 690 reviews

February 16, 2021

I have been having my car serviced at Crowley for over 6 years. I have always experienced an excellent experience. The staff is friendly and knowledgeable. Service has been completed on time and without More

by poochie_wiseman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Fontaine, Cassie Olivo, Justin Michalski
Feb 17, 2021 -

Crowley Nissan responded

Hello, Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day! Sincerely, Jason Fontaine General Manager Crowley Nissan

February 15, 2021

Service was good. Not sure what my warranty covered and what I had to pay out of pocket. Was surprised about cost and didn’t even have all fluids topped off More

by Maggles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandler
Feb 17, 2021 -

Crowley Nissan responded

Hi Maggles, Thank you for taking the time to let us know about your recent experience. It's upsetting to hear that you did not receive the top-notch service we strive to provide. Our service manager would really like to speak with you more regarding this matter. Please reach out to us at (860) 540-0555 ext.5127, we look forward to hearing from you. Sincerely, The Crowley Nissan Team

February 15, 2021

Had an issue with the coolant expansion tank blowing up. Something that no one ever heard of happening at the dealer. Also had a problem with the wire harness on the injectors. Both problems were taken c More

by jonz59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Fontaine
Feb 17, 2021 -

Crowley Nissan responded

Hi Jonz, We strive for 100% satisfaction, and it is great to see you had such a positive experience at Crowley Nissan. Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Jason Fontaine General Manager Crowley Nissan

February 15, 2021

I brought my 2019 Nissan Pathfinder in for the 15,000 mile service and to check the driver's side window which when rolled down in cold weather, refuses to go back up. The service was done quickly and ho More

by John S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Michalski
Feb 17, 2021 -

Crowley Nissan responded

Hi John, We're so glad we were able to help. If you have any other issues with the Pathfinder's windows please call and let us know. Have a great day! Sincerely, Jason Fontaine General Manager Crowley Nissan

February 11, 2021

My visit here to Crowley Nissan was Exceptional. All Services provided by the Consultants were very helpful! Clean and friendly environment and all employees were following Protocol for Covid 19. More

by Callmejayy1031
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Fontaine, John Hogan
Feb 11, 2021 -

Crowley Nissan responded

Hello, We strive for 100% satisfaction, and it is great to see you had such a positive experience at Crowley Nissan. Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Jason Fontaine General Manager Crowley Nissan

February 08, 2021

Very professional Team, efficient service. Brought my 2020 Nissan Rogue SL in for the first routine oil/filter, & tire rotation service, while waiting for the work to be done I noticed that all the emplo More

by luis1353
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandler Boutin, Justin Michalski
Feb 10, 2021 -

Crowley Nissan responded

Hi Luis, Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Jason Fontaine General Manager Crowley Nissan

February 06, 2021

Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great expierience Great experience Great experience Great experience Great experienc More

by jvfran1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Michalski
Feb 08, 2021 -

Crowley Nissan responded

Hello, We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Jason Fontaine General Manager Crowley Nissan

February 02, 2021

Just had my car serviced for the first time a Crowley Nissan. It was a great experience. I don’t know a lot about cars however I have many family in the automotive industry. The man went over everything More

by Kelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cassie Olivo, Justin Michalski
Feb 03, 2021 -

Crowley Nissan responded

Hi Kelly, We strive for 100% satisfaction, and it is great to see you had such a positive experience at Crowley Nissan. Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Jason Fontaine General Manager Crowley Nissan

January 28, 2021

Excellent service, got me the vehicle I wanted with the price we could both agree on. I will definitely look to come back for more. More

by mahmed2344
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David, Glen, Daren Micelli
Jan 28, 2021 -

Crowley Nissan responded

Hello, We are glad we could help! We're looking forward to your next visit with us, take care!! Best wishes, Jason Fontaine General Manager Crowley Nissan

January 28, 2021

My daughter, a teacher in the area, has a brand new lease. 2020 Nissan Sentra. 3 times she had to bring it in for service because the car has stopped automatically in the middle of the road for no re More

by jjfitzsea
Recommend Dealer
No
Employees Worked With
Daren Micelli
Feb 02, 2021 -

Crowley Nissan responded

Hi Jill, Here at Crowley Nissan the safety of our customers is our top concern. Our Service Manager is taking care of the issue directly and has been in contact with your daughter and Nissan. Rest assured we will keep trying to find and fix the problem and make sure your daughter is safe and happy . Please don't hesitate to call us with any other issues or concerns 860-540-0555. Sincerely, Jason Fontaine General Manager Crowley Nissan

Feb 02, 2021 -

jjfitzsea responded

Jason, we know you are trying, but Nissan Lease is not. They just called and said they will not give us a safer car. This means that we are completely dissatisfied with Nissan and this dealership as this is where we bought the lease. We had faith and now we do not. Nissan's top concern is not for the safety of our daughter who by the way is a college graduate and professional in our community. We have found out that there is a class action suit against Nissan because the ABS sensors are faulty on Sentras. In fact, the judge just ruled NOT to dismiss the class action suit in November and to proceed with it because he is concerned for the safety of the Nissan Sentra drivers. We have decided that we value our daughters life and because she will not drive this dangerous vehicle, we have no choice but to pursue this legally. All we wanted was a different and safer vehicle. I would advise all customers to rethink a Nissan vehicle with this new braking system. Jeff and Jill Fitzsimmons

Feb 05, 2021 -

Crowley Nissan responded

Good afternoon Jeff and Jill, I understand all of your concerns and want to make sure they are being addressed. After speaking with our service manager, we have been unable to duplicate the issue(s). We have communicated directly with Nissan to gather additional information and have made multiple attempts to diagnose your concerns. If we were able to discover any issues, we would have repaired them without hesitation. Our goal is your complete safety while attaining 100% customer satisfaction. We apologize for this frustrating situation and will continue to be here for any of your sales or service needs. Sincerely, Jason Fontaine General Manager Crowley Nissan

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