Crowley Chrysler Jeep Dodge Ram

Good service Received an e-mail reminding me of service due on my Jeep Renegade. Called, appt. made. Took Jeep for service and everything was done within 35 min. S Received an e-mail reminding me of service due on my Jeep Renegade. Called, appt. made. Took Jeep for service and everything was done within 35 min. Service staff all friendly and professional. More

Recent Jeep Purchase We have worked with Jon Bryant on 4 jeep purchases and he makes the process easy. I recommend Jon Bryant at Crowley Jeep for a no hassle process! We have worked with Jon Bryant on 4 jeep purchases and he makes the process easy. I recommend Jon Bryant at Crowley Jeep for a no hassle process! More

Great all around Mark D, Austin & Phil all helped me out and made the entire process so easy! I would highly recommend Crowley to anyone looking for a no haggle, fami Mark D, Austin & Phil all helped me out and made the entire process so easy! I would highly recommend Crowley to anyone looking for a no haggle, family friendly, easy car buying experience. More

Recent Challenger Purchase Emailed Mark Carlone, who replied right away, to inquire about available inventory and pricing. He gave me some options for the Challengers they had i Emailed Mark Carlone, who replied right away, to inquire about available inventory and pricing. He gave me some options for the Challengers they had in stock. We came down, looked at the one we wanted and got a FANTASTIC price out of the gate. Came in to pick it up the next day, everything went as expected and we left quickly and happy. Car is great and we had a great experience. Highly recommend this store! More

Completely incompetent Took my girlfriends 2012 GC to Crowley for a remote start install and a recall. They had the cheapest price around for labor for the Oem remote start Took my girlfriends 2012 GC to Crowley for a remote start install and a recall. They had the cheapest price around for labor for the Oem remote start install. After I set up an appointment, upon drop off i was questioned who told me the agreed upon price for labor.. is there no communication between employees there? Upon pickup, the remote start didnt even work! The manager was rude and seem annoyed. He did not believe my girlfriend when she came back and said it didnt work.. upon leaving the dealer she found they scratched her center console. Called them back to tell them our findings... had to make an appointment to "look" at the scratch. Mind you this is really inconvenient as the dealer is 40 minutes away. The manager was very disrespectful, especially towards first time customers... More

Worst. Service. Ever I would never, ever buy a car from Crowley because I would never, ever take it to get serviced there. They do not understand the concept of customer s I would never, ever buy a car from Crowley because I would never, ever take it to get serviced there. They do not understand the concept of customer service. Both of the managers are rude, hostile, loud, domineering, and disrespectful. I am thoroughly disgusted with the way I was treated there, and to make matters worse, they did not fix the issue with my jeep. So, now I am out the money I spent and have to go elsewhere because I refuse to give them another dollar of my money and I don't trust that they can fix the problem, or that they even have my best interest in mind. Absolutely the worst experience at a dealer. Never go there! More

Service service at this dealership need to close down Our jeep 2011 service there mislead and just no management just so poor service this is the fourth car we had serviced by Crowley Chrysler Jeep Dodg Our jeep 2011 service there mislead and just no management just so poor service this is the fourth car we had serviced by Crowley Chrysler Jeep Dodge Ram they need to close down horrifying service center DO NOT GO TO THIS DEALER FOR SERVICE WARRANTY OR NOT GO TO OTHER DEALERS More

Borderline incompetent We have had several issues with this place in the service department. Once they scheduled a service appointment for me on a day in which they weren't We have had several issues with this place in the service department. Once they scheduled a service appointment for me on a day in which they weren't even open! Also have had them try to charge me for things that are still under our warranty. Additionally it takes forever to get basic things like oil changes done. My past experience with the Chrysler dealership in another town is that it's very easy to drop off the car for the oil change, and you don't need an appointment. At this dealership, you must make an appointment and then also wait for awhile inside the service center just to give them your keys and "check in". Once I also sat in the waiting room for 1.5 hours on an oil change, finally asked what was taking so long and turns out the car had been done for a while and no one informed me in the waiting room. Now today my husband is late for work because he requested to have the car by noon after dropping it off this morning for some maintenance. The shop claims he didn't tell th he needed it by noon but he definitely did and was approved for this. This place seems to need better training and processes. More

Overcharged After experiencing a no heat/overheating issue with my 2013 Dart on 4/4 I brought the car in and was notified later that day that both the upper and l After experiencing a no heat/overheating issue with my 2013 Dart on 4/4 I brought the car in and was notified later that day that both the upper and lower radiator hoses had failed and that they wouldn't be able to get one of them for 3-4 DAYS! I was told that the labor would be costly because of the work involved in replacing them but they would discount it (10%) which they did. I have no problem paying for the repairs. I do have a problem however with the fact that due to their "No Loaner" policy I had to rent a car at my own expense for the week because they couldn't get the part in a timely manner. The cost of the repair and parts came to approximately $452 and the rental for the week (I didn't get the car back until 4/9) came to approx. $242 so it cost me almost $700 to replace two hoses. Seriously? If I wanted to spend that kind of money for repairs I'd have bought a Mercedes. At least I'd have gotten a free loaner. Plus, I had to bring the car BACK on 4/11 because of the same issue! I was told that the mechanic that worked on the car didn't bleed the air from the cooling system properly the first time. As I said I don't mind paying a reasonable amount for repairs but I think that Chrysler should have at least paid for the rental. It is not my fault that they couldn't get the part in a timely manner and I shouldn't have to pay for someone's incompetence. I sent an email via the Crowley website on 4/11 but have heard nothing. This was the fourth car I have purchased from Crowley dealerships and it is likely the last. More

Horrifying After being pre approved online by Chrysler financial for over 35k for a vehicle and knowing we would be a little upside dow with our trade we decided After being pre approved online by Chrysler financial for over 35k for a vehicle and knowing we would be a little upside dow with our trade we decided to contact Crowley!!! Big Mistake!!! The sales manager states that in order for us to even look at a car even though I had the pre approval I had to fill out a credit application!!! So he could run my credit yet again, even though I was pre approved!! I bought my jeep a year ago used for 13,995$ and they offered me 2500$ for it after Toyota offered me 7500$ for it!!! That was a slap in the face, they basically said there was nothing they could do unless I wanted a 800$ per month car payment in a Cherokee, a downgrade from the jeep I drive now!! But in the rudest way possible because all they cared about was their bottom line! I contacted Chrysler financial and they didn't seem very happy about the experience. They stated that I was pre approved for a reason and I shouldn't have been treated that way! They lost a customer for sure!! I left went to Toyota got a 4 runner 425$ a month and they paid off my jeep and this is a high mileage lease!!! Thanks Hoffman! I don't know how this man became a sales manager he is rude, demeaning, treats women like they are stupid, and def is only there for his pay check and commission...Ken I'm sure you could do better than that!! More