Crowley Chrysler Jeep Dodge Ram
Bristol, CT
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Poor sales review Got to the dealership to look at a Jeep Cherokee that i had put a deposit on. When i got there they couldn't take the plates off my vehicle fast enoug Got to the dealership to look at a Jeep Cherokee that i had put a deposit on. When i got there they couldn't take the plates off my vehicle fast enough. I was not offered a test drive, as i never laid eyes on the vehicle. I needed to have my trade in apprised, which was a major disappointment. The salesman gave me a low offer prior to being at the dealership. He said he could offer more of a trade value after he saw the car, he did $125 more (:, I also told him i did not want to pay for wheels locks and window etching, another $169, he said he would take it off, then said because the price of the vehicle was reduced he would not take it off. My vehicle has a nav radio which i paid for as a new vehicle and it is listed on the window sticker, the salesman refused to include it in the value of the trade.($500) By the way the gas tank was not filled. More
Overall great experience Slow to get loan for you, computers go down for hours but great prices and great people. Very helpful you make sure you know all features in vehicle Slow to get loan for you, computers go down for hours but great prices and great people. Very helpful you make sure you know all features in vehicle More
Excellent Buying Experience I recently purchased a vehicle at this dealership. Jon Bryant, the Salesperson who assisted me was courteous and extremely professional. He was patien I recently purchased a vehicle at this dealership. Jon Bryant, the Salesperson who assisted me was courteous and extremely professional. He was patient and took the time to answer my questions. Denny Disckshinski the Product Specialist was absolutely wonderful about explaining the operation of my new Jeep Renegade to me. My experience with the finance department was beyond great. Crowley sent Denny to give me a ride to the dealership to pick up my new vehicle because I needed one. While I waited in the showroom prior to completing my paperwork, at least three different members of the staff offered me coffee etc. and asked if I need anything. I really appreciate the staff at Crowley. They treated me with respect and dignity. I paid particular attention to how they responded to me as a woman and as an African American. I was very pleased with my experience at this dealership and I highly recommend them. More
Crowley comes through again Austin, Jon, Phil and Jamie were all knowledgeable, professional and courteous during my family’s interaction with them at Crowley Jeep, Dodge and Ram Austin, Jon, Phil and Jamie were all knowledgeable, professional and courteous during my family’s interaction with them at Crowley Jeep, Dodge and Ram. Crowley once again came through with an enjoyable car buying experience. Will continue to highly recommend this dealership! More
Gregory Szurek Provided Excellent Customer Service Greg provided excellent customer service. He is very knowledgeable, great listener and always attentive to the needs of his Customers. Recently I Greg provided excellent customer service. He is very knowledgeable, great listener and always attentive to the needs of his Customers. Recently I contacted had my car repaired at Crowley Auto Body in Bristol. I called the shop immediately afree my car was read ended. Greg answered the phone and he asked me if so was okay. Shaken a bit yet I was fine and my car was driveable. I drove turned to the shop and Greg gave me an estimate. Fast and so easy. I purchased my new car from Crowley in Plainville and I did not think of doing business with anyone else. I wanted Ford parts and the expected great service. Greg is so easy to work with and he cares about his Customers and servicing their needs. SHOUT TO THE TECHNICIANS SERVICING MY CAR. YOU DID AN AWESOME JOB. THE TRUNK AND BUMPER WORK WAS SO GOOD LIKE BRAND CAR. THANK YOU!!!! Picked up my car after work at my convenience. My car was detailed, washed and the oil was changed. WOW!!! Greg worked with the Responsible Driver's Claims Adjuster making the process so easy for me. Go to Crowley Auto Body and ask for Greg Szurek. Audrey More
AMAZING!! I purchased my 2018 Jeep Compass from Crowley and I could not be any happier with the entire process. Everyone I met was terrific. Anwar was extremely I purchased my 2018 Jeep Compass from Crowley and I could not be any happier with the entire process. Everyone I met was terrific. Anwar was extremely helpful throughout the entire process and ensured that I was prepared with everything I needed to purchase this vehicle. He went above and beyond to make sure that I was happy with the service and vehicle that I purchased. Crowely made the purchasing experience at ease with no pressure at all. Amazing experience. More
Recall on my 2004 Ram I brought my 2004 Ram in for the airbag recall and was greeted by smile by everyone there! The work was completed in a very timely fashion and the qua I brought my 2004 Ram in for the airbag recall and was greeted by smile by everyone there! The work was completed in a very timely fashion and the quality was superb! Definitely will continue going there for all my service needs. I think my truck was cleaner when I picked it up than when I dropped it off! Great place to do business thank you! More
rep was great wait time was outrageous for oil chang 2 hrs The problem was i had an appointment and when there was and had 2 hour wait cause only 1 mechanic was there . i should have been asked if i want to c The problem was i had an appointment and when there was and had 2 hour wait cause only 1 mechanic was there . i should have been asked if i want to change to another day. that was very very rude of crowley. not the rep but of yur company This needs to be changed. walk ins do not get the first dibs. and appointments should be asked if they want another date to come in! other that that the girl was great give her a raise. More
This is my second Jeep lease from Crowley I have dealt with brothers John and Alan for both leases and start to finish we were treated better than any other dealership we have used in the past I have dealt with brothers John and Alan for both leases and start to finish we were treated better than any other dealership we have used in the past. They were able to answer all of our questions and get me into the vehicle that I wanted. John and Alan are a great team and make what could be a stressful car buying experience a pleasure. More
Just great!!!! This dealer is amazing, I bought my car last year at the end of December, a RAV4 2014. I felt some details and I called services to see if they could This dealer is amazing, I bought my car last year at the end of December, a RAV4 2014. I felt some details and I called services to see if they could check it. The dealer is far from my house for about an hour. My husband had to take the car and leave it, an associate from the dealer's services took him to home, then they called him when the car was ready (the same day) they picked him up from home back to the dealer. They checked and changed what was necessary. Now the car is working perfectly. I am more than happy with the services and how friendly, respectful and friendly the employees are. Thank you very much!!! I will be more than happy to service my car at this dealership when the car needs it. More