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Crowley Chrysler Jeep Dodge Ram
Bristol, CT
1,299 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 10, 2018
Overall Fantastic Experience From the moment of walking into the door to the time leaving the dealership, the experience was remarkable. Dominic was an absolute pleasure to do bus From the moment of walking into the door to the time leaving the dealership, the experience was remarkable. Dominic was an absolute pleasure to do business with and did everything to make our experience wonderful. AJ was so knowledgable about the vehicles and had such fast turn around when bringing up the different models to test drive. Not only did this experience far exceed any of my expectations, but it also helped us to find an amazing car! I cannot say enough nice things about both Dominic and AJ, as well as the overall experience. We (along with several of our friends and family members) will definitely be back! More
by happycustomer
Employees Worked With
Dominic Jimerson, AJ
December 10, 2018
Great experience Everyone was very kind and patient explaining everything about the car to me. Didn't try to rush you out the door or be pushy trying to sell you a ne Everyone was very kind and patient explaining everything about the car to me. Didn't try to rush you out the door or be pushy trying to sell you a new vehicle. I would most certainly go back again. More
by Crusso13
Employees Worked With
Ted and Gene I believe
December 08, 2018
Ya need more stars! We have purchased seven automobiles from Crowley Chrysler Jeep covering 15 years, the latest being our Velvet Red 2017 Pacifica Touring L+. Yes, the We have purchased seven automobiles from Crowley Chrysler Jeep covering 15 years, the latest being our Velvet Red 2017 Pacifica Touring L+. Yes, the vehicle quality plays a part in the mix, however, to us the service, personnel. and personal care provided play the more significant role. Receiving follow-up phone calls, checking in while waiting for service, going beyond the "norm" on a regular basis, that's what brings us back to this dealership. This latest visit was for routine service. General Manager Mark Carlone, Service Writer Mark Antonetti, Service Manager Tim Stroker, and the service techs, are consummate professionals in their respective positions and make their dealership a warm, and welcoming experience with each and every visit. Make no mistake, this is why we're still coming back for fifteen years for our vehicles and service. More
by robertstocksdale
Employees Worked With
Mark Antonetti, Mark Carlone, Tim Stroker
December 07, 2018
2019 Jeep Grand Cherokee We are leasing a brand new jeep and couldn't have had a better experience with the purchase. From the salesman, the sales manager and the finance gen We are leasing a brand new jeep and couldn't have had a better experience with the purchase. From the salesman, the sales manager and the finance gentleman they were all extremely helpful and a pleasure to work with. More
by donna1220
Employees Worked With
Bill Wenzel, Ted Owczynko & Phil Lebel
December 04, 2018
Exceeded expectations! Replaced a 2002 Chrysler PT Cruiser which lost its timing belt.l purchased a certified preowned 2014 Jeep Compass. Chris Winter helped me choose be Replaced a 2002 Chrysler PT Cruiser which lost its timing belt.l purchased a certified preowned 2014 Jeep Compass. Chris Winter helped me choose between a Jeep Renegade and a Jeep Compass to fill my needs for a secondary car. More
by Ray
Employees Worked With
Chris Winter, Jim Ghezzi, Mark Carlone
December 03, 2018
Good service on my Ram. Needed to have two safety repairs performed on my 2016 Ram. They took care of these repairs in a reasonable time. I was very happy with their customer Needed to have two safety repairs performed on my 2016 Ram. They took care of these repairs in a reasonable time. I was very happy with their customer service and my experience dealing with their service department. More
by RUBYRAM
Employees Worked With
Mark (Service Manager)
December 01, 2018
great Ann in service dept. is great to work with. The others should be as courteous and friendly to work with. The work was neatly done. Ann in service dept. is great to work with. The others should be as courteous and friendly to work with. The work was neatly done. More
by 67rsox
Employees Worked With
sean ann
December 01, 2018
What I Wanted Walked right in and said "Sell me this truck". They were right on it. It was set within minutes. Received my new Truck 2 days later. Excellent Walked right in and said "Sell me this truck". They were right on it. It was set within minutes. Received my new Truck 2 days later. Excellent More
by JD
Employees Worked With
Jon Bryant, Chris Winter
December 01, 2018
Will damage your vehicle !!! Stay away The definition of bottom notch service, highly recommend thinking twice before having your vehicle serviced with this dealership. Would go as far as t The definition of bottom notch service, highly recommend thinking twice before having your vehicle serviced with this dealership. Would go as far as to recommend using any other garage as it can not get any worse. Dropped my Jeep off for service, found out it was a bad fuel pump, dealer ordered part, part came in and then started receiving the run around when I would call and check to see if the fuel pump was installed yet. Was told it would be ready to pick up Friday. Friday rolls around I wait until the end of the day to call because I have yet to receive a call saying it is ready. Was notified they didn't have the right technician in to do the work. Gets pushed off until next day. During this time I have a rental vehicle that I am using and would like to have notice when work will be complete so I can return the rental but yet the dealer never reaches out to notify me that they had no intention on working on my vehicle and giving me the false impression it was gong to be completed. Terrible costumer communication. Now to the real issue, finally the work is complete and I go to pick up my vehicle. Pick it up a little after 6pm and it was sitting outside in the dark. I pay get in and drive to the gas station thankful that I have my vehicle back. As I am putting fuel in I am looking at it for the first time under light and see damage all over the rear paneling. I treat all my vehicles like they are my child when it comes to keeping they maintained and detailed so this is incredibly frustrating that a certified jeep dealership would give me my vehicle back with this blatant damage, must have been why it was parked outside in the dark. I return to dealer and speak with service person Rob who had no idea. Rob is one of two service managers. I find it hard to believe that a service manager would not look over a vehicle before it goes back to the costumer. Rob down plays the issue and tells me to reach out to the other service manager Jim. Talk about a bottom notch service department. I will return to see if issue will be resolved or I will be reaching out to my attorney. Would give 0 stars if possible. STAY AWAY if you care about your vehicles. Had no problem taking my over thousand dollars in repairs but has no respect for their costumer base when presented with an issue. Will never return for service or to purchase a vehicle from the Crowley group based on this experience. More
by KyanBayli91
Employees Worked With
Rob, Tim Stroker
November 27, 2018
A dealership that cares about their customers Mark G., Mark C., Gene and everyone else we met are only part of the staff that go the extra mile to make their customers feel welcome & like they’re Mark G., Mark C., Gene and everyone else we met are only part of the staff that go the extra mile to make their customers feel welcome & like they’re ‘family’. You couldn’t go wrong dealing with the Crowley Jeep folks. More
by retired11
Employees Worked With
Mark Giannone, Gene Yeager, Phil Lebel, Mark Carlone
