Crowley Chrysler Jeep Dodge Ram

Forgot Customer in Customer Service Long waits, poor communication and a lack of customer service has persisted over the last 3 years. I use another dealer now and will continue to. Long waits, poor communication and a lack of customer service has persisted over the last 3 years. I use another dealer now and will continue to. More

Best customer service orientated dealership! This is our first Jeep purchase and we are pleased with the professionalism, customer focus and friendliness of our Sales Manager, Ted O. and Product This is our first Jeep purchase and we are pleased with the professionalism, customer focus and friendliness of our Sales Manager, Ted O. and Product Specialist, Chris W. Both were very knowledgeable, patient and so accessible as we worked through the decision process. Overall, it made our first time Jeep buying experience one we always remember. All our thanks to Ted and Chris for helping us to make the best purchase! More

Addressed interior noise concern Scheduled service appointment to address an interior noise concern. They took care of it quickly and effectively. I was very glad that they could find Scheduled service appointment to address an interior noise concern. They took care of it quickly and effectively. I was very glad that they could find and resolve the cause of the interior noise. More

Great job - as always. This is our 3rd Jeep in the family. We have been using Crowley since 2001. Never have to worry about overselling work needed, Scheduling is great - This is our 3rd Jeep in the family. We have been using Crowley since 2001. Never have to worry about overselling work needed, Scheduling is great - hours available are amazing. More

New car salesmen were attentive and pricing was good! Good Experience all around! Negotiations were fair and trade in value was acceptable. Looking forward to enjoying our new Grand Cherokee and we will Good Experience all around! Negotiations were fair and trade in value was acceptable. Looking forward to enjoying our new Grand Cherokee and we will recommend you to our friends. More

Amazing Jeep car buying experience at Crowley in Bristol! Crowley Jeep in Bristol made my buying experience so smooth and great from start to finish! Kevin Bailey is so friendly, kind, and knowledgeable! His Crowley Jeep in Bristol made my buying experience so smooth and great from start to finish! Kevin Bailey is so friendly, kind, and knowledgeable! His level of expertise and skill in his field is exceptional. He was very understanding and met my needs with this whole experience. I absolutely love my new Jeep Cherokee 3.2 liter v6 limited! I’m thrilled with this dealership and everyone at this dealership was wonderful to interact with and very approachable. Chris is a product specialist who is superb! He’s friendly and has such an amazing way about him. He’s so passionate about the Jeep brand and it shows. James showed my husband & I all of the features of the vehicle with much patience. I would highly recommend this dealership to anyone & plan to recommend to friends and family! Amazing car buying experience and by far the best one I’ve been through so far! More

Fast service to address a recent recall I needed to have my passenger airbag replaced as part of a recall. I was in and out in 30 minutes. I was very satisfied with the timely repair and c I needed to have my passenger airbag replaced as part of a recall. I was in and out in 30 minutes. I was very satisfied with the timely repair and courtesy service. More

Worst customer service Probably the worst customer service I’ve ever seen, bunch of crooks in the service department they don’t care about anything, could have every warrant Probably the worst customer service I’ve ever seen, bunch of crooks in the service department they don’t care about anything, could have every warranty available still will tell you nothing is covered. Also never in my life have I saw somewhere that makes you wait almost a month for a service appointment More

No windshield fluid after oil change and insp. I discovered that there was no windshield wiper fluid after a service for oil change and multi point inspection. Inspection Report says checked fluids I discovered that there was no windshield wiper fluid after a service for oil change and multi point inspection. Inspection Report says checked fluids! Makes me wonder what else was not checked. More

Poor service Waited around for at least 45 minutes to talk to someone then signed paperwork for vehicle. About an hour before I was supposed to pick it up they can Waited around for at least 45 minutes to talk to someone then signed paperwork for vehicle. About an hour before I was supposed to pick it up they cancelled the sale leaving a voicemail that there was a recall and they won’t fix it. Insurance had already been updated and sent to the dealership. Awful customer service and I would not recommend Crowley. More