Crossroads Nissan

I came in to have an oil change, tire rotation and aligment. I have been a customer for years and typically, I am very satisfied with the services but this time it completely different. I maintain t aligment. I have been a customer for years and typically, I am very satisfied with the services but this time it completely different. I maintain the car well and am on top of the maintenance. I had a coupon for an oil change and aligment but know that rotation is necessary to have a proper alignment. It was assigned to a "Master Mechanic" It took several hours without an appointment. The service was over $200 with the coupon. When I got the car back, the seat was lowered to the lowest level and on the tracks and push back as far as it could go. I know people adjust based on height but not lowering it. I sat down expecting to adjust for my height but sat down on the tracks. I got out and adjusted it but noticed the seat support felt different. I drove away, immediately noticing a loud noise coming from the driver's side only. After about 3 miles away, I stopped at the traffic light and got out to look if there was something wrong. I opened the windows thinking that the rear window was partially down or the back door wasn't closed properly. None of that was a factor. I called the service advisor but he didn't answer. I left a message and he called me back later. By this time, I was nearing home. The car wasn't in alignment and pulled to the right when driving and veered to the left when breaking. I told him how the steering was tight and hard to maneuver. I told him about the over inflation, the noise and different in operation. The advisor asked when he called back to ask if I would come back that afternoon but I was back in Raleigh. The tires are to be inflated at 33 lbs but the mechanic over inflated to 40. He must have performed a fluid drainage because the power steering was nearly gone, the reservoir for the coolant was nearly empty and the washer fluid was too. I checked the oil but it was fine. I had to purchase power steering fluid and coolant at Autozone Tuesday. The car doesn't accelerate unless I floor it. The seat is damaged. The mechanic damaged the driver's seat by adjusting it to get in and out of the cabin. I told the advisor how I found the seat on Monday. He suggested that we go look at it. We both saw the motion and heard the "clicking" on the track and against the plastic trim. The knobs are clearly lose. The advisor stuck his hand under seat, where he felt plastic that dragged when the seat was engaged. They was an indentation in the seat. The back stuttered when moved. I spoke to the service manager and told him about all of the problems with the service, the over inflations, the noise and the seat. He cavalierly asked what did I want. I told him to fix my seat. He asked for pictures for proof before bring it in. The noise is still there even though he'd put the tires back like they were before the alignment. He found a problem with the wheel bearing and suggested fluid drainage. I got the wheel bearing replaced but they charged me for the highest costing one when the had one that was $100 less. My total bill for a car that isn't working or fix was nearly $1000. I asked to speak to the GM and even emailed him but he won't call or respond to my emails. When I call, I'm told that he doesn't have a direct line or that he isn't working. I called today (Thursday) and everyday since but was told he isn't at work, that he was in fact at work yesterday but "maybe" he was at lunch. I called today which is Friday but they refuse to connect me. The receptionist asked what the call is about. I explain and then told that he stepped out. I called first thing in the morning. I had to take the car twice after leaving to set the tires to 33 lbs. There's even an alarm that causes the horn to blow when over inflated but this master mechanic ignored it. I'm going to continue to reviewing with every site until my issue is resolved. More

Totally recommend this dealership I am very pleased about the Respect I received. Val asked me what I wanted in a deal and she done everything possible to make it happen. Everyone I spoke with was pleasant a the Respect I received. Val asked me what I wanted in a deal and she done everything possible to make it happen. Everyone I spoke with was pleasant and knowledgeable. Will definitely recommend this dealership to others! More

Had 8:30 AM service apt. for broken cruise control button and camera popped out on rear bumper. Waited nearly 3 hours only to be told a new steering wheel must be ordered (un for broken cruise control button and camera popped out on rear bumper. Waited nearly 3 hours only to be told a new steering wheel must be ordered (under warranty) as well as new bracket for camera bumper. It should not have taken that long and after 2 hrs I had to ask for update. Hope my next visit is better or I will change dealerships. More

I can not say enough great things about Crossroads Nissan! The employees really care about customers and go over and above to provide good customer service. Martin takes care of my car and on my mos Nissan! The employees really care about customers and go over and above to provide good customer service. Martin takes care of my car and on my most recent visit to the service department made sure I knew that my tires were nearing the time of replacement. He provided me with a few quotes and I am grateful to have time to prepare for this expense. As always, service was completed quickly and with a smile! Thanks Martin! More