Crossroads INFINITI of Wilmington

Sales Manager, Cheryl Furcini, was awesome! BMW of Myrtle Beach stated in writing that they guaranteed repair of the head unit on the used Infiniti that I purchased from them. However, when t BMW of Myrtle Beach stated in writing that they guaranteed repair of the head unit on the used Infiniti that I purchased from them. However, when they received the estimate for a new unit they wouldn't do so and only agreed to pay the deductible. I dealt with BMW of Myrtle Beach from October through January with no luck (complete run around). On Jan 12, Cheryl at Infiniti reached out to my warranty company to see if I could go that route for repair since BMW went back on their word. She researched and found a pre-owned head unit and 15 business days later it was repaired! I appreciate her superb customer service, responsiveness, and friendly demeanor. I will never do business with BMW or Myrtle Beach again, but Infiniti of Wilmington definitely has my business. More