Crossroads Ford of Henderson

Wont be around for long. Stopped by to price parts for my 1998 ranger. Waited at counter for someone to come nobody ever came. After 10 minutes I walked back out to my car t Stopped by to price parts for my 1998 ranger. Waited at counter for someone to come nobody ever came. After 10 minutes I walked back out to my car to leave and saw a group of guys working on a truck in the parking lot. I reconized the one guy as the same guy that i bought parts from a few months ago. This place wont last long with service like that. More

Service department is the worst ever. First off, I was sold a Ford Focus 2013 brand new. I was with my wife and mother at the time, we sat down and i went over the features i wanted on my First off, I was sold a Ford Focus 2013 brand new. I was with my wife and mother at the time, we sat down and i went over the features i wanted on my new car. The salesmen, said ok and wrote the features down on the back of a used envelope, then went and quoted out the car. I assumed the features that i had asked for were in the sign off sheet when i initialed the quote for the go ahead. 6-7 hours later we are still waiting for the paperwork for us to sign. Finally the paperwork is signed and my car has to be delivered to the dealership. No Problem. A few days later i return to pick up my brand new ford focus with the almighty extended warranty....with some of the features missing that i had asked for. I wanted a push button start, when i got in the car i was handed keys, i asked the salesperson where the push button start was and the response that I got was "oh, that feature doesn't come on this model". Fair enough, my stupidity for initialing the paperwork to begin with. Then the real trouble began, 40,000 miles in on a brand new car i get stuttering when the transmission is changing from first to second gear. I was told that it was transmission fluid leaking into the clutch and that a new clutch would need to be ordered, and they did a software update for the current clutch because technically its a manual clutch being run by a computer. Fine, as long as it's fixed. 2 weeks go by, no word. We call the dealership and are told "the part will need to be ordered"....another 2 weeks goes by, another phone call to the dealership and again we are told "the part will need to be ordered". A month goes by...no phone call, no part and the cars transmission still stutters. As far as i know the order is till open, this has been an open order since OCTOBER 2014. Also at this point i had noticed a strange noise coming from the passenger side window, which these are electric. Hmmmm. 2-3k more miles, the electric passenger side window stopped functioning and the lights on the inside of the car no longer worked. I took it in for a diagnostic, same dealership. They decided to keep the car for the repairs, I was given a rental car from Enterprise, which didn't open till 9:00 am which made me 2 hours late for work, even though i had dropped the car off the night before. 2 days later i go to pick up my car and was told that a fuse had blown and the the window motor needed to be greased. I start the car, "lights working on the inside" check, "passenger side window rolling down" check. BUT the noise is still coming from the window itself. Hmmm...maybe the noise is in my head and i'm making too much of it. In turn i pay the $100 labor fee. I take my car down the road to go to the grocery store, come back out 45 mins later and the lights on the inside don't work.....and a month later, the passenger side window no longer works. I called and asked about the window motor, and of course they told me that the window motor would have to be ordered, and i would also need to pay another $100 labor fee. The stuttering in the clutch did seem to get a little better after the software upgrade, but has now deteriorated to the point of feeling like you're in a washing machine every time you pulloff from a complete stop. We called and were told that they would need for us to make 2 appointments, 1 for diagnostics to see if it's the clutch again (which they can't do on the weekend, and would provide no rental) and the second appointment to fix it. Which in point, i'm sure they would STILL need to order the part. In closing, please steer clear of this dealership, you would be better off riding a mule, or having sled dogs be your transportation than dealing with this 3rd rate Ford dealership. More

Advantage Ford has two very professional associates with John Bowman and Orlando Marrow. Both of these men were indeed very polite, courteous, and helpful in finalizing the purchase of our new vehicle. With John Bowman and Orlando Marrow. Both of these men were indeed very polite, courteous, and helpful in finalizing the purchase of our new vehicle. Within 24 hours of a computer search, John had located the vehicle of our choice and had it delivered and ready to go. What a fanastic team. More

The employees were extremely friendly and helpful. The Salesman even offered to help setup all the My Synch functions and the sirrius radio stations. We were treated fairly and feel that we got a good p Salesman even offered to help setup all the My Synch functions and the sirrius radio stations. We were treated fairly and feel that we got a good price for the vehicle that we bought. We would recommend this dealership. More

Thank you for a great used car buying experience. You had the right vehicle, the right price and the entire sales staff was very friendly, knowledgeable, and professional. The ride home in my new jeep grand the right vehicle, the right price and the entire sales staff was very friendly, knowledgeable, and professional. The ride home in my new jeep grand cherokee was very enjoyable. I would not hesitate to recommend this dealer to my friends. J. Clark More

I stopped in to see a New Fiesta on the Lot/New Lime Squeeze-Loved the Color & Ted came out to help me...Test Drove it & Purchased it on Aug. 27,2010....Ted did the Explaining of the Features/ John help Squeeze-Loved the Color & Ted came out to help me...Test Drove it & Purchased it on Aug. 27,2010....Ted did the Explaining of the Features/ John helped me with setting up the features/ Steve helped with the Financing Quote & I did choose my Bank because I wanted to stay LOYAL to my Bank/ Orlando also helped with Papers I needed to set up my Insurance & Paperwork to get me on the Rode... They Did a Great Job & I love my NEW VEHICLE.... More

John Bowman and Orando Marrow gave me fine service on my recent purchase of an 2004 Mercury Grand Marquis It has been a wonderful experience to work with the advantage Ford staff and I recommend a 5 star recent purchase of an 2004 Mercury Grand Marquis It has been a wonderful experience to work with the advantage Ford staff and I recommend a 5 star quality and service rating for the dealership and sales staff I will without fail use the Advantage Ford Service Department for all my service needs. If the service staff is as good as the sales staff I know wwithout fear of contradiction; That tis automobile will last for years to come Thank You Advantage Ford of Henderson, North Carolina More

ADVANTAGE FORD YOU GUYS ROCK.... WANT TO GIVE A SPECIAL THANKS TO STEVE AND JOHN(BOWMAN)FOR GOING ABOVE AND BEYOND YOUR CALL OF DUTY TO MAKE ME SATISFIED AND GOT ME WHAT I WANTED NOT WHAT NO ONE WANTED ME THANKS TO STEVE AND JOHN(BOWMAN)FOR GOING ABOVE AND BEYOND YOUR CALL OF DUTY TO MAKE ME SATISFIED AND GOT ME WHAT I WANTED NOT WHAT NO ONE WANTED ME TO HAVE...AND SHOWING GREAT SALESMAN SHIP AND NOT GETTING ANGRY WITH ME FOR BEING SO CHOOSY.. ADVANTAGE OF HENDERSON N.C YOUR THE BEST AND I THINK IT'S ABOUT TIME YALL TAKE CREDIT FOR THE EXCELLENT WORK AND CUSTOMER SERVICE YALL PROVIDE..... P.S THE COFFEE IS GREAT LOL More

The only thing that I can complain about is the mileage on the auto was not current on the website. The advertised mileage was less than the actual mileage. The dealership would not make any compensation on the auto was not current on the website. The advertised mileage was less than the actual mileage. The dealership would not make any compensation, but our sales representative did. We left NC happy. More