Crossroads Ford of Fuquay-Varina
Fuquay Varina, NC
Filter Reviews by Keyword
By Type
Showing 148 reviews
Excellent customer service and transparency of work Had a sensor throw up the "gold wrench" indicator on my 2012 F150. Took into to crossroads and they quickly determined that it was a wiring harness to Had a sensor throw up the "gold wrench" indicator on my 2012 F150. Took into to crossroads and they quickly determined that it was a wiring harness to the automatic transmission that had gone bad and unfortunately it was not covered under warranty which was going to cost me over $1000 in parts and labor and the part was a special order part. They lent me a brand new F150 for the week which was a pleasant surprise while they waited on the part. On the day of the repair I received great news that the part/labor warranty had been extended to 150K miles which put my balance to zero. I am not sure if they made my case to the manufacturer or what happened in the weeks time, but I sure appreciated them being the customer advocate ! More
No "Grind-Down", Very professional. GM Scott Salzman and Internet Sales Consultant Joseph Reinis treated me very well, thanks to prompt, accurate pre-sale email quotes and delivery of my GM Scott Salzman and Internet Sales Consultant Joseph Reinis treated me very well, thanks to prompt, accurate pre-sale email quotes and delivery of my 460 HP hot-rod! The experience was no-pressure, professional, polite, and attentive! More
Long service times I bought may transit van in December. There was a rebate for shelving once I purchased it and had it installed by an outside vender. I turned in my r I bought may transit van in December. There was a rebate for shelving once I purchased it and had it installed by an outside vender. I turned in my receipt 3 times and still have not received my rebate. I took my van in to get an oil change. I had an appointment set up ahead of time. I told them I would be waiting for it when I set the appointment and also when I dropped it off. I still waited 1-3/4 hours for a simple oil change. More
My Dealer Of Choice I have used the sales and service departments of Crossroads Ford Of Fuquay-Varina for many years now, and have always had very efficient, helpful, and I have used the sales and service departments of Crossroads Ford Of Fuquay-Varina for many years now, and have always had very efficient, helpful, and friendly experiences. They are the only place I trust for the service of my Ford Focus, and is my dealer of choice for my next new car purchase. Their sales rep Shellie Evelyn has been very helpful in finding me the exact car I'm looking for at the best price. More
Very pleased Very friendly and efficient staff. I am always pleased with the service department. They are always finished with my car sooner than expected. They Very friendly and efficient staff. I am always pleased with the service department. They are always finished with my car sooner than expected. They are 100% More
Very efficient! The scheduled maintenance was done with minimal wait time! Service advisor reviewed the results of the overall vehicle inspection with me upon comple The scheduled maintenance was done with minimal wait time! Service advisor reviewed the results of the overall vehicle inspection with me upon completion of the maintenance. More
My first service with this Ford Dealer. The scheduled appointment time was kept and service was carried out with personal attention and follow up report with verbal description of work carri The scheduled appointment time was kept and service was carried out with personal attention and follow up report with verbal description of work carried out. More
Service The service manager does his job and has worked to make things go very well with the issues I had with my vehicle since dropping it off. The service manager does his job and has worked to make things go very well with the issues I had with my vehicle since dropping it off. More
The Crossroads Team The Crossroads FV Team fixed all of my issues (recalls, new tires, oil change, and warranty problem) quickly and kept in touch with me during the enti The Crossroads FV Team fixed all of my issues (recalls, new tires, oil change, and warranty problem) quickly and kept in touch with me during the entire process. Everyone was friendly and made it easy to conduct business. More
brought truck in for air cond issue While there the tech did find the issue with my air not cooling and also found that I had a vacuum pump leaking oil. He replaced the pump and I will While there the tech did find the issue with my air not cooling and also found that I had a vacuum pump leaking oil. He replaced the pump and I will be back later for the rest of the repair on the Air. I have been happy with the service from the techs. More