Crossroads Ford of Fuquay-Varina

SCAMMERS ! SCAMMERS! SCAMMERS! I'm sad to say Kent Honeycutt at Crossroads Ford of Fuquay-Varina ,NC and Kim did a great job of selling me a barely used 201 ! SCAMMERS! SCAMMERS! I'm sad to say Kent Honeycutt at Crossroads Ford of Fuquay-Varina ,NC and Kim did a great job of selling me a barely used 2018 Truck with 9000 miles. I flew to NC and signed the deal to drive the Truck back to Florida. Fairly smooth event-free transaction and I was on my way home after 3 hours. Kent and I took a short test drive and it was basically new. New car ozone smell and all and I was on the road back to Florida. Here's the issue. They are horrible with after the sale issues and proven to be SCAMMERS! Seems someone at the dealership took this Truck in on a repo and had this "in demand diesel" Truck on their lot for over 60 days. They Dropped the price on the phone from $38k'ish to $34500. WOW, that seems too good to be true but I made my flight arrangements after they sent me pictures of a very new looking truck. After getting home, the truck sat for a day until my daughters came home. She is just getting her license and wanted to drive it (not knowing my surprise for her 16th). When we started the truck the cigarette smoke smell was overwhelming. I was stunned this happened. I drove a truck for 11 hours and while never smelling anything but new car smell. I called Kent first thing. He listened and would have the GM Scott SALZMAN call me. He also suggested I take it to my local GMC dealer to see if they could do a cabin filter change and run some cleaner through the AC. He also suggested having the floor mats and headliner cleaned. I did as he suggested and the local dealership said they would have to charge me $150 for the cleaning service. I called Kent back days later as the GM Scott SALZMAN or Kent had not called back. I texted and left voice messages. KENT HONEYCUTT refused to address my issue. I called the Dealership and Kim was kind enough to transfer me to Kent. Boy was he surprised to hear my voice. Basically, he said the GM didn't care and the Truck was sold as-is. It was no longer their issue. So my what could have been a great review, I'm glad I waited to see their true colors. SCAMMERS! My complaint is not with the truck or the deal. My complaint is they knew the truck had a smoker, could sell the truck and dropped the price when they had an out of state buyer knowing they could pull a fast one on me. Buyer beware of Kent Honeycutt as your salesperson for sure. And knowing how the GM (Scott SALZMAN) refused to speak to me OR return my calls, I would spend my money elsewhere since the Customer Service I was provided was horrendous and none existent. More

Excellent customer service and transparency of work Had a sensor throw up the "gold wrench" indicator on my 2012 F150. Took into to crossroads and they quickly determined that it was a wiring harness to Had a sensor throw up the "gold wrench" indicator on my 2012 F150. Took into to crossroads and they quickly determined that it was a wiring harness to the automatic transmission that had gone bad and unfortunately it was not covered under warranty which was going to cost me over $1000 in parts and labor and the part was a special order part. They lent me a brand new F150 for the week which was a pleasant surprise while they waited on the part. On the day of the repair I received great news that the part/labor warranty had been extended to 150K miles which put my balance to zero. I am not sure if they made my case to the manufacturer or what happened in the weeks time, but I sure appreciated them being the customer advocate ! More

No "Grind-Down", Very professional. GM Scott Salzman and Internet Sales Consultant Joseph Reinis treated me very well, thanks to prompt, accurate pre-sale email quotes and delivery of my GM Scott Salzman and Internet Sales Consultant Joseph Reinis treated me very well, thanks to prompt, accurate pre-sale email quotes and delivery of my 460 HP hot-rod! The experience was no-pressure, professional, polite, and attentive! More

Long service times I bought may transit van in December. There was a rebate for shelving once I purchased it and had it installed by an outside vender. I turned in my r I bought may transit van in December. There was a rebate for shelving once I purchased it and had it installed by an outside vender. I turned in my receipt 3 times and still have not received my rebate. I took my van in to get an oil change. I had an appointment set up ahead of time. I told them I would be waiting for it when I set the appointment and also when I dropped it off. I still waited 1-3/4 hours for a simple oil change. More

My Dealer Of Choice I have used the sales and service departments of Crossroads Ford Of Fuquay-Varina for many years now, and have always had very efficient, helpful, and I have used the sales and service departments of Crossroads Ford Of Fuquay-Varina for many years now, and have always had very efficient, helpful, and friendly experiences. They are the only place I trust for the service of my Ford Focus, and is my dealer of choice for my next new car purchase. Their sales rep Shellie Evelyn has been very helpful in finding me the exact car I'm looking for at the best price. More

Very pleased Very friendly and efficient staff. I am always pleased with the service department. They are always finished with my car sooner than expected. They Very friendly and efficient staff. I am always pleased with the service department. They are always finished with my car sooner than expected. They are 100% More

Very efficient! The scheduled maintenance was done with minimal wait time! Service advisor reviewed the results of the overall vehicle inspection with me upon comple The scheduled maintenance was done with minimal wait time! Service advisor reviewed the results of the overall vehicle inspection with me upon completion of the maintenance. More

My first service with this Ford Dealer. The scheduled appointment time was kept and service was carried out with personal attention and follow up report with verbal description of work carri The scheduled appointment time was kept and service was carried out with personal attention and follow up report with verbal description of work carried out. More

Service The service manager does his job and has worked to make things go very well with the issues I had with my vehicle since dropping it off. The service manager does his job and has worked to make things go very well with the issues I had with my vehicle since dropping it off. More

The Crossroads Team The Crossroads FV Team fixed all of my issues (recalls, new tires, oil change, and warranty problem) quickly and kept in touch with me during the enti The Crossroads FV Team fixed all of my issues (recalls, new tires, oil change, and warranty problem) quickly and kept in touch with me during the entire process. Everyone was friendly and made it easy to conduct business. More