Crossroads Ford of Fuquay-Varina

Our servicing experience was great. When we arrived for our appointment, the paper work was ready and waiting. Our car was taken in right away. We elected to wait. The waiting area is very nice and the wa our appointment, the paper work was ready and waiting. Our car was taken in right away. We elected to wait. The waiting area is very nice and the wait time was what we expected. The staff was very friendly and very knowledgeable. We were very happy with the servicing. Job well done! More

F150 service Paid premium for CPO vehicle. Purchased comprehensive warranty for well over $2k. Took vehicle in for specific repair (wheel bearing). Check in respon Paid premium for CPO vehicle. Purchased comprehensive warranty for well over $2k. Took vehicle in for specific repair (wheel bearing). Check in response was "diagnostic fees" and "maybes" rather than verification of coverage. I took this approach as a WARRANTY DODGE and lost my patience which I later apologized for. In the end the repair was completed satisfactorily under warranty as expected. (Note to dealership: salespersons can do the best job but service customer relations determines if there will ever be a REPEAT sale) More

Ford customer for 37 years I have had a lot of experience with the the people at this dealership. I have been treated fairly and with respect in all this time.. I have never h I have had a lot of experience with the the people at this dealership. I have been treated fairly and with respect in all this time.. I have never had to go back with a problem a second time. The people in the service department have always bee able to explain any problems I have had with my cars which has been very few. I would recommend this dealership to any one.. More

I recently had service done at Crossroads Ford in Fuquay-Varina, NC. The team replaced the recalled air bags and also did the state required inspection. I received shuttle service back to my home and Fuquay-Varina, NC. The team replaced the recalled air bags and also did the state required inspection. I received shuttle service back to my home and also returned to take me to dealership when work was finished More

Great service and price Had noises coming from front end suspension/steering. Of three shops that looked at my car, Crossroads Ford-F/V was the only one that correctly discov Had noises coming from front end suspension/steering. Of three shops that looked at my car, Crossroads Ford-F/V was the only one that correctly discovered what the problem was and fixed it. First shop wanted $2150 to replace many steering components. Second shop found nothing wrong. Crossroads Ford-F/V identified the real problem and fixed it. More

Good service All went well with my service issue..was a simple problem and they showed me how to avoid it..seems ok now and no problem All went well with my service issue..was a simple problem and they showed me how to avoid it..seems ok now and no problem More

Slowness Time taken for an oil change is slow... one hour with an appointment is unacceptable. No more than a half hour for this service should be the norm. Time taken for an oil change is slow... one hour with an appointment is unacceptable. No more than a half hour for this service should be the norm. Price is also high. More

Good work Kent Honeycutt did a great job handling the purchase of my new vehicle. Kent was very attentive and very professional throughout the deal making sure Kent Honeycutt did a great job handling the purchase of my new vehicle. Kent was very attentive and very professional throughout the deal making sure we were on the same page.. Kent also did a great job following up on the sale to make sure I was satisfied with the purchase and didn't need anything/prob one of the most involved/yet not bothersome salesperson ive ever had. I would definitely be a returning customer as long as I can deal with Kent again. Felt like the Finance Manager could use some good/extra training from the customer service department; but overall great experience. More

Outstanding After having the worst experience I gave ever been through at a different dealership (not a Ford dealer), I found an Escape at Crossroads Fuquay that After having the worst experience I gave ever been through at a different dealership (not a Ford dealer), I found an Escape at Crossroads Fuquay that I liked. I called to ensure the Escape was still available and it was.everyone from Sales, Sales Mgmt and Finance have been outstanding to work with. I hope the Service Team is as great as the rest of the staff. I feel certain that they will be. I would definitely recommend this dealership to anyone in the market for a vehicle. It is great to know that there are still businesses that treat their customers and potential customers with integrity and respect. More

good experince good place to purchase a truck. got a good deal on a great truck. I would recommend crossroasds ford to anyone looking for a good deal. good place to purchase a truck. got a good deal on a great truck. I would recommend crossroasds ford to anyone looking for a good deal. More