Crossroads Ford of Fuquay-Varina

F150 service Paid premium for CPO vehicle. Purchased comprehensive warranty for well over $2k. Took vehicle in for specific repair (wheel bearing). Check in respon Paid premium for CPO vehicle. Purchased comprehensive warranty for well over $2k. Took vehicle in for specific repair (wheel bearing). Check in response was "diagnostic fees" and "maybes" rather than verification of coverage. I took this approach as a WARRANTY DODGE and lost my patience which I later apologized for. In the end the repair was completed satisfactorily under warranty as expected. (Note to dealership: salespersons can do the best job but service customer relations determines if there will ever be a REPEAT sale) More

Ford customer for 37 years I have had a lot of experience with the the people at this dealership. I have been treated fairly and with respect in all this time.. I have never h I have had a lot of experience with the the people at this dealership. I have been treated fairly and with respect in all this time.. I have never had to go back with a problem a second time. The people in the service department have always bee able to explain any problems I have had with my cars which has been very few. I would recommend this dealership to any one.. More

I recently had service done at Crossroads Ford in Fuquay-Varina, NC. The team replaced the recalled air bags and also did the state required inspection. I received shuttle service back to my home and Fuquay-Varina, NC. The team replaced the recalled air bags and also did the state required inspection. I received shuttle service back to my home and also returned to take me to dealership when work was finished More

Great service and price Had noises coming from front end suspension/steering. Of three shops that looked at my car, Crossroads Ford-F/V was the only one that correctly discov Had noises coming from front end suspension/steering. Of three shops that looked at my car, Crossroads Ford-F/V was the only one that correctly discovered what the problem was and fixed it. First shop wanted $2150 to replace many steering components. Second shop found nothing wrong. Crossroads Ford-F/V identified the real problem and fixed it. More

Good service All went well with my service issue..was a simple problem and they showed me how to avoid it..seems ok now and no problem All went well with my service issue..was a simple problem and they showed me how to avoid it..seems ok now and no problem More

Slowness Time taken for an oil change is slow... one hour with an appointment is unacceptable. No more than a half hour for this service should be the norm. Time taken for an oil change is slow... one hour with an appointment is unacceptable. No more than a half hour for this service should be the norm. Price is also high. More

Good work Kent Honeycutt did a great job handling the purchase of my new vehicle. Kent was very attentive and very professional throughout the deal making sure Kent Honeycutt did a great job handling the purchase of my new vehicle. Kent was very attentive and very professional throughout the deal making sure we were on the same page.. Kent also did a great job following up on the sale to make sure I was satisfied with the purchase and didn't need anything/prob one of the most involved/yet not bothersome salesperson ive ever had. I would definitely be a returning customer as long as I can deal with Kent again. Felt like the Finance Manager could use some good/extra training from the customer service department; but overall great experience. More

Outstanding After having the worst experience I gave ever been through at a different dealership (not a Ford dealer), I found an Escape at Crossroads Fuquay that After having the worst experience I gave ever been through at a different dealership (not a Ford dealer), I found an Escape at Crossroads Fuquay that I liked. I called to ensure the Escape was still available and it was.everyone from Sales, Sales Mgmt and Finance have been outstanding to work with. I hope the Service Team is as great as the rest of the staff. I feel certain that they will be. I would definitely recommend this dealership to anyone in the market for a vehicle. It is great to know that there are still businesses that treat their customers and potential customers with integrity and respect. More

good experince good place to purchase a truck. got a good deal on a great truck. I would recommend crossroasds ford to anyone looking for a good deal. good place to purchase a truck. got a good deal on a great truck. I would recommend crossroasds ford to anyone looking for a good deal. More

SCAMMERS ! SCAMMERS! SCAMMERS! I'm sad to say Kent Honeycutt at Crossroads Ford of Fuquay-Varina ,NC and Kim did a great job of selling me a barely used 201 ! SCAMMERS! SCAMMERS! I'm sad to say Kent Honeycutt at Crossroads Ford of Fuquay-Varina ,NC and Kim did a great job of selling me a barely used 2018 Truck with 9000 miles. I flew to NC and signed the deal to drive the Truck back to Florida. Fairly smooth event-free transaction and I was on my way home after 3 hours. Kent and I took a short test drive and it was basically new. New car ozone smell and all and I was on the road back to Florida. Here's the issue. They are horrible with after the sale issues and proven to be SCAMMERS! Seems someone at the dealership took this Truck in on a repo and had this "in demand diesel" Truck on their lot for over 60 days. They Dropped the price on the phone from $38k'ish to $34500. WOW, that seems too good to be true but I made my flight arrangements after they sent me pictures of a very new looking truck. After getting home, the truck sat for a day until my daughters came home. She is just getting her license and wanted to drive it (not knowing my surprise for her 16th). When we started the truck the cigarette smoke smell was overwhelming. I was stunned this happened. I drove a truck for 11 hours and while never smelling anything but new car smell. I called Kent first thing. He listened and would have the GM Scott SALZMAN call me. He also suggested I take it to my local GMC dealer to see if they could do a cabin filter change and run some cleaner through the AC. He also suggested having the floor mats and headliner cleaned. I did as he suggested and the local dealership said they would have to charge me $150 for the cleaning service. I called Kent back days later as the GM Scott SALZMAN or Kent had not called back. I texted and left voice messages. KENT HONEYCUTT refused to address my issue. I called the Dealership and Kim was kind enough to transfer me to Kent. Boy was he surprised to hear my voice. Basically, he said the GM didn't care and the Truck was sold as-is. It was no longer their issue. So my what could have been a great review, I'm glad I waited to see their true colors. SCAMMERS! My complaint is not with the truck or the deal. My complaint is they knew the truck had a smoker, could sell the truck and dropped the price when they had an out of state buyer knowing they could pull a fast one on me. Buyer beware of Kent Honeycutt as your salesperson for sure. And knowing how the GM (Scott SALZMAN) refused to speak to me OR return my calls, I would spend my money elsewhere since the Customer Service I was provided was horrendous and none existent. More