Crossroads Ford of Fuquay-Varina

This is the second car we purchased from Don Jenkins and both times we have been satisfied. We have been to the larger dealerships and we always come back to Don Jenkins. You feel like family when you are t both times we have been satisfied. We have been to the larger dealerships and we always come back to Don Jenkins. You feel like family when you are there. Terry is the sweetest salesman I've dealt with (my husband you to sell cars, but Terry has him beat). The finance manager worked to give us the deal we were looking for. I will refer everyone I know to Don Jenkins. More

Where do I start.... I purchased a used 1997 Ford Where do I start.... I purchased a used 1997 Ford F350 with a Brand new motor from Crossroads in Wake Forest. The engine had a 3 year / 36K warra Where do I start.... I purchased a used 1997 Ford F350 with a Brand new motor from Crossroads in Wake Forest. The engine had a 3 year / 36K warranty from Ford. Don Jenkins refused to honor that warranty. I took it to Crossroads in Cary for warranty work. Did I learn my lesson, NO. Since they are a mile from house I gave them another opportunity. I took the vehicle in for the yearly inspection. They immediately called and said it would not pass. In fact, they said that it was too dangerous to drive off the lot. So, I had them repair. Ouch! To the tune of $900+ to repair ball joints. The engine developed an exhaust leak, what did I do? I took it them to resolve since the engine was out of warranty. Not only did they NOT fix the leak, they called and told me that my steering linkage was so bad that it could break at any moment. What did I do, I had them fix it to the tune of $1200 with the expense of the SHODDY exhaust manifold work. I fixed that myself with $6 copper RTV, now its whisper quiet. So, another year another inspection for the truck. I get a call 20 minutes later from good ole boy, Coy. "Sir", he says that truck will never pass inspection. The power steering is leaking. Having just painted the power steering box, I KNOW its not leaking but is nice a shiny. I am on to them now after sooooo long. I informed Coy that I need to confirm that leak with another mechanic. That’s when the customer service went south also. What did I do, I took it to a trusted local mechanic who confirmed that there was nothing wrong with that steering box. As a matter of fact, he went over the entire truck and said it should pass with flying colors. I would like to warn EVERYONE that Don Jenkins Ford in Fuquay Varina runs a dishonest and unethical business in their service department. They intentionally find non-issues and exploit them which usually cost several hundreds of dollars. Unless you have a Ford vehicle under warranty and it’s an emergency, I would not even consider this dealer. Take you vehicle to Crossroads or Capital Ford. If it is not warranty related, visit a local mechanic who can be trusted. Don Jenkins Ford needs to go out-of-business NOW. There will never see my business again ever. More