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Crossroads Ford of Dunn-Benson
Dunn, NC
62 Reviews
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62 Reviews of Crossroads Ford of Dunn-Benson
March 04, 2024
Let me tell you about the experience I had today at Quick Lane. I made an appointment last Thursday for Monday morning at 8:30 for brake work that Quick lane said I needed (at my last service) Brake pads and Lane. I made an appointment last Thursday for Monday morning at 8:30 for brake work that Quick lane said I needed (at my last service) Brake pads and rotors. I dropped off my truck at 8:00, at 2:30 Don Davis called and and said they just checked the brakes and there was nothing wrong. I explained the conversation from my last service and he said okay. I went to pick up the truck at 3:15 and it was done and out the door at 3:32 pm. I guess they when ahead and changed brakes and rotors on a truck that didn't need brakes and rotors!? To the tune of $1,283.77 for a 2 hour brake job! $680.00 labor! I have a GPS tracker on my truck and know the truck DID NOT leave where I left it at 8:00 until 1:55pm, so I guess y'all charge about $400.00 per hour! I will NEVER darken your doorstep ever again and I'll be sure to tell all my friends and family about the shellacking I feel like I got! Have a nice day! Michael Shean More
by Michael
Employees Worked With
Don Davis, nice guy
December 21, 2022
Very disappointed. I have never been treated so poorly from a dealership as this one. I only gave a one star because I couldn’t post a review without at least 1 star. I have never been treated so poorly from a dealership as this one. I only gave a one star because I couldn’t post a review without at least 1 star. have bought my last four vehicles from here, but I promise I will not buy my next vehicle from here. Getting warranty work done on a vehicle and didn’t want to hold up their part of the contract. More
by Todd
Employees Worked With
Scott
June 22, 2022
Greg in the service dept was great to work with. Kept us informed and explained everything. Worked hard to make sure our repair was covered by warranty. Thank you Greg Kept us informed and explained everything. Worked hard to make sure our repair was covered by warranty. Thank you Greg More
by rscottcain
Employees Worked With
Greg
June 04, 2022
Very good in getting exactly what you asked for in a vehicle.Explains everything so you understand,and answers any questions you may have, to your satisfaction. Gives you the time to come look at it, te vehicle.Explains everything so you understand,and answers any questions you may have, to your satisfaction. Gives you the time to come look at it, test drive it and talk it over about anything you're not sure of.Lets you know if any questions come up,you can call them. More
by Chestnuttcarolyn090
Employees Worked With
Lewis McKoy, & the guy who writes & explain your contract.name forgotten.
May 31, 2022
Friendly service in sales. Quick and easy. Service dept repaired a mud flap and it fell off while driving along with the trim around the tire. Quick and easy. Service dept repaired a mud flap and it fell off while driving along with the trim around the tire. More
by beachgirl
Employees Worked With
Sam and Greg
