Crossroads Ford Lincoln of Lumberton

My New Explorer - Thank You!! Had an Explorer before years before, husband bought me a 2008 Tahoe & I never liked it - it was just too big!! I hurt my back and had to climb and it Had an Explorer before years before, husband bought me a 2008 Tahoe & I never liked it - it was just too big!! I hurt my back and had to climb and it just wore me out with the climbing in and out and I asked to get another vehicle so we went to Lumberton Ford just to look one day Johnny asked what I was looking for, I told him, we ended up driving home with 2014 Ford Explorer!! I am so satisfied!! I feel good in it and I do not have to climb in and out!! Thank you Johnny Ellis and everyone at Lumberton Ford Lincoln for your great help!! More

Great Experience From the time we pulled onto the lot Gerald made us feel that we were important. He showed us a few vehicles but especially the new Ford Explorer. T From the time we pulled onto the lot Gerald made us feel that we were important. He showed us a few vehicles but especially the new Ford Explorer. There was one on the lot that we like in the new color Dark Side - beautiful vehicle. He took us on a test drive and we loved it. Filling out our paper work took so long the last time we purchased a vehicle (at another dealer). We were amazed at how quickly everything was done from getting a payoff on our old vehicle (which we were impressed with) to the signing of our final paperwork. Everyone we came in contact with that day were very helpful. Gerald did a wonderful job working with us thru the whole process making it a great experience for us. We will see him next time we decide to purchase another new vehicle. Thanks to all that made our day a great experience. Norman (Dennis) and Dawna Westbrook More

Dealership recommendation. My experience with Lumberton Ford Lincoln was without a doubt the most memorable and pleasurable experience I have ever encountered in my years of tra My experience with Lumberton Ford Lincoln was without a doubt the most memorable and pleasurable experience I have ever encountered in my years of trading vehicles. Mr. Gerald Wilkins was a true professional. He was courteous, very knowledgeable of his product and most willing to please me. I would recommend this dealership to anyone interested in looking for a good deal on purchasing a vehicle. More

Where I will never shop again I think the title says it all. The sales employee OK nice, but all others left much to be desired! I was rushed and not given the time of day after t I think the title says it all. The sales employee OK nice, but all others left much to be desired! I was rushed and not given the time of day after they got the sale. If I felt like I was unwanted after the sale was done coming back for the promised items was just another disappointment. Because I live an hour away I only wanted to come back once to have the other items installed and pick up want I ordered in one shot. When my husband arrived there to drop of my truck and pick up the items we requested they told him that the items we requested were not ordered because we did not pay the agreed upon price. He stated we were rushed out the door after the sale and no one called us or even said anything to us when we called to make sure everything was lined up. Pretty much we were told we'll see what we can do get back with us tomorrow. I'm sorry to say buying a truck from this FORD dealer was a huge disappointment, and I promise it will NEVER happen again. I also will be sure to pass along my experience. All about the sale not the customer!! More

Excellent Service Mr. Johnny was an excellent salesman. I couldn't have asked for a better one. He was excellent. I thank him for all he done for us. Mr. Johnny was an excellent salesman. I couldn't have asked for a better one. He was excellent. I thank him for all he done for us. More

Thanks! Hank did an awesome job from start to finish. He's got a warm, fun, caring personality which is a change of pace from most sales people. He works hard Hank did an awesome job from start to finish. He's got a warm, fun, caring personality which is a change of pace from most sales people. He works hard to ensure that I got exactly what I wanted, and I got exactly that! More

TSB Inquiry Just spoke to "Jeff" in your service department on the phone, requesting information about TSB 13-05-16. I explained to him that a fellow 2013 F150 ow Just spoke to "Jeff" in your service department on the phone, requesting information about TSB 13-05-16. I explained to him that a fellow 2013 F150 owner had his "check engine" light come on and he took to Williamsburg Ford in Virginia while he was traveling this last weekend. The service department from Williamsburg Ford entered on the serviced performed form "Hooked up IDs and retrieved codes P012B and P012D. Turbocharger inlet pressure ckt was Hi. Referred to TSB 13-05-16 and reprogrmmed PCM." My question to "Jeff" was to please explain in detail what TSB 13-05-16 covered and if I should be concerned with my 2013 F150? His response was, "is your check engine light on," and I responded that it was not. I ask him to please expalin what the TSB covered and he stated he didn't know that I could research it myself on the internet. Really?!?! I called a certified Ford service department for professional and technical assitance, I did not even get close to that. "Jeff" also stated he does not have access to TSBs. Really?!?! Would appreciate some feedback. In the mean time, will contact Crown and/or Lafayette Ford for help. Brian Stevens St Pauls, NC 28384 (910)885-1466 More

I'd dealt with a local dealer in the past and when I went in to trade for a newer truck they didn't want to deal with me. I called Jamie Wilkins at Lumberton Ford and he was more than willing to talk t went in to trade for a newer truck they didn't want to deal with me. I called Jamie Wilkins at Lumberton Ford and he was more than willing to talk to me and see if we could work out a deal. When I arrived, he handed me to Tom Hooten who was very knowledgeable about the truck I was interested in and was also willing to work on a price that suited me. I am very pleased with the truck and the experience at Lumberton Ford and would recommend them to anyone who asks. More

Hello Ford Family: I really needed a good Hello Ford Family: I really needed a good reliable car and Mr. Amon McKenzie was the perfect salesman. I told him what I could afford, wh Hello Ford Family: I really needed a good reliable car and Mr. Amon McKenzie was the perfect salesman. I told him what I could afford, what type of payment that I could afford and that I would be using my car as a down payment. I looked at several cars and broke them down to the top three and today I am driving a Ford Fusion, its only been about five days now but I'm really enjoying it! The Gneral Manager Johnny Spell was an absolute delight, he was very friendly and kind, along with the other nice people I met while I was there. You know, I went to quite a few dealrships and I can honestly say that the service that I received from Lumberton Ford Lincoln, the others couldn't hold a candle to. So I can honestly say that I rate my overall buying experience 100% Thank you all for your kindness! Ms. Cynthia Smalls More

Great dealership! Very much in touch with my specialty Great dealership! Very much in touch with my specialty needs considering the truck I was looking for. Robert Locklear was extremely helpful in fac Great dealership! Very much in touch with my specialty needs considering the truck I was looking for. Robert Locklear was extremely helpful in facilitating my transaction while remaining professional, realistic and competent regarding all aspects of the process. Lumberton Ford was extremely helpful and flexible regarding the unique factors specific to the specialty truck (Tuscany package) I recently purchased. More