Crossroads Ford Kernersville

I was satisfied with the dealership and really enjoyed working with Chris on the purchase of my new truck. He is a true professional and I would work with him again. working with Chris on the purchase of my new truck. He is a true professional and I would work with him again. More

When I arrived at Crossroads Ford in Kernersville on August 12, 2013 Kelly Maher came outside and welcomed me to the dealership. He was extra friendly. I told him the vehicles I wanted to see and the August 12, 2013 Kelly Maher came outside and welcomed me to the dealership. He was extra friendly. I told him the vehicles I wanted to see and the various features I was interested in and he showed me what they had on the lot. I test drove an Escape and Kelly talked about all the various features it offered. He had the knowledge about the vehicle and was able to answer all of my questions. I purchased that vehicle. Kelly took me through all the buying process and made it easy. Even after buying the vehicle, I have been able to call Kelly with any question I had and Kelly explained every thing to me quickly and simply. He did a great job representing Crossroads Ford. This is the second Ford I have purchased new from that location. Through the years I have found the Service Department to be excellent in the service I have received. I have recommended this dealership to my family and friends. More

The salesman was very knowledgeable, courteous and helpful the whole process. The car that was best suited for me, was a car that was due to come in on a truck the next week. They notified me, check helpful the whole process. The car that was best suited for me, was a car that was due to come in on a truck the next week. They notified me, checked the car in and I drove off the lot that day. I would be back. More

We were so impressed with the service, knowledge, friendliness, and professionalism of the dealership. Normally we stay in greensboro to buy close to home, but when we drove by crossroads the lot was friendliness, and professionalism of the dealership. Normally we stay in greensboro to buy close to home, but when we drove by crossroads the lot was very inviting! Kelly worked extremely hard for us and made Lauren's first experience in buying a car very smooth. We will buy all of our cars from Crossroads from now on! Awesome people to work with! Thank you so much! More

I have been buying cars as an adult for 35 years and I have never been treated with the kind of respect and professionalism that I was (and since, have been), treated with by the folks at Crossroads Ford. have never been treated with the kind of respect and professionalism that I was (and since, have been), treated with by the folks at Crossroads Ford. Everyone from the guy who opened the door for me to the finance guy at the end was always friendly, honest and fair. I never once felt pressured into doing anything. My salesperson, Chris understood my “desires” and did not waste my time showing me vehicles that were not a match. He was patient and always treated me with the utmost respect. And when it came time to negotiate the deal, Chris worked with me honestly and did not make me feel pressured in any way. I honestly did not believe that dealerships like this existed. I bought a car and a truck that day, and will go back for all my maintenance – and when the day comes that I need a new car or truck, I will buy it from Crossroads Ford. More

Excellent experience. They found the car for me and had it delivered same day and in excellent condition. I will be doing business with them again. it delivered same day and in excellent condition. I will be doing business with them again. More

Dropped off car on Tuesday a.m between 8 and 8:30. Engine light, ABS light, rattle in dash. Dealer provided loaner. After no word, I called dealership at 6:03 pm on Thursday. Was put through to ser Engine light, ABS light, rattle in dash. Dealer provided loaner. After no word, I called dealership at 6:03 pm on Thursday. Was put through to service. Phone answered by Bill Mock, service manager. I gave my name and said I was starting to think my car had been stolen, since I didn't even have an estimate yet. He said let me check..., your service rep is Jillian. We close at 6:00 and there is no one here. He took my name and number and said he would have Jillian call me. At 2:00 pm on Friday, having not heard anything yet, I called and spoke with Jillian who told me "good news" the technician will look at your car today. We have been so slammed, I'm sure glad we could let you have that loaner. I said, this is crazy, I had no idea it would take this long just to get it diagnosed, I'll come get it. She said no, don't do that, the technician has it now, I've been telling my manager we needed to get it back there. She said she would call me back with the details. In the meantime, I was so frustrated, I emailed Ford to share the experience from a time to diagnose. Mi did not ask Ford to take any action, just letting them know the dealership was not living up to the high service standards Ford advertises. Later that afternoon she called and told me more "good news", the check engine covered by recall, so I don't have to pay for that or the diagnostics fee because it was a recall issue. ABS was a sensor and details about rattle. They didn't have the parts for the rattle so car would be ready on Monday. On Monday, she called and car was ready. I was unable to make it by 6:00 so I called and said I could be there around 6:15 or I could come the next morning. Jillian said whatever was best for me. I went to the dealer Tuesday a.m., Jillian had the technician speak with me about the rattle and all was well. WAIT, Jillian wasn't finished with me, she booted the sales manager out of the office beside the service desk and asked me to come inside so she could explain what they did. She then proceeded to tell me how the service department works, that diagnostics is not just plug it in and tell what's wrong that the car has to go through multiple check points, etc. etc. I said, well I've had service engine service appointments before and it did not take 4 days. She then told me she spoke with me on Thursday (as if that we're acceptable) which wasn't true. Then she tells me she knows I contacted Ford and wants me to know how she went out of her way to get me a loaner sine I had a check engine light on and how she put me in front of a lot of people. I said, so are you saying you did me a favor giving me a loaner? She said no, but I have a "stack" of people waiting for one. I'm thinking, well if it takes 4 days to get an estimate...I doubt you'll ever get caught up....whatever. Then she tells me she just wanted me to understand what happened. I said, "all you had to say was I'm sorry you weren't happy with our service and we hope you'll give us another chance. Instead, I heard, we did nothing wrong and we did you a favor by giving you a loaner." I got up and left the office, but lo and behold, it was Jillian who had to ring me up. At that point she told me how much it was and that they had given me a $50.00 discount (she didn't say for what, I guess it was just another favor... I will not go back if it is the last Ford dealer left in the world. You know, sometimes you just need to suck it up and say we dropped the ball. Lecturing your customer for contacting the mothership beats all I've ever experienced. More

Arrived at dealership expecting not to buy anything. Salesman grayed us very friendly and professionally. He didn't come off as a guy looking to sell something instead seemed like he actually cared ab Salesman grayed us very friendly and professionally. He didn't come off as a guy looking to sell something instead seemed like he actually cared about what I wanted. Amazing! The finance manager also was informative and compelling but not so pushy I wanted to walk out. I am amazed at the family like feeling we received. I happened to be in town for the military and was just looking but because of the way I felt I chose to buy 300 miles from home instead of coming home and buying locally from some one else. More

You are treated with the up most respect. Have been dealing with Crossroads Ford for several years and they have always went overboard to get me the deal I wanted. I would recommend Crossroads to ever dealing with Crossroads Ford for several years and they have always went overboard to get me the deal I wanted. I would recommend Crossroads to everyone. And Chris is still checking on me and my new car. More

I was very pleased with the purchase of my 2013 Focus. The trade-in process, financing, and the overall sales experience was a positive one. Angie Kidd was very good about keeping in contact with me when The trade-in process, financing, and the overall sales experience was a positive one. Angie Kidd was very good about keeping in contact with me when I first put in an internet inquiry when I was shopping around for a new vehicle, and she was very pleasant to work with when we met to test drive a car, to get an appraisal for my old car, and throughout the entire process of buying the new one. I would recommend CrossRoads Ford of Kernersville to anyone looking for a pleasant car-buying experience! More