Crossroads Ford Kernersville

Disappointed I bought my F150 new in 2013 at Cross Roads and I love it. Up until 12/21/17 I have had no complaints with the service department, but I am disappoin I bought my F150 new in 2013 at Cross Roads and I love it. Up until 12/21/17 I have had no complaints with the service department, but I am disappointed in the way things were handled that day and today. I took my truck in and left it with them for the day to check out a roaring sound in the front end and a shake in my steering. Of course they checked it out and found nothing wrong, (No charge) so I drove it home. I called today to get a copy of the work order (because it is still making the same noise and the steering has a vibration in it) and all they had was a written note they found nothing wrong and heard no sounds from the front end. I realize it was the start of the Christmas holiday and I felt like I was bothering them, but now my husband is looking for someone else to check the truck out. More

HORRIBLE! Worst customer service I have ever experienced in my life! It’s not just the SERVICE department but the GENERAL MANAGER is also very rude! They had my Worst customer service I have ever experienced in my life! It’s not just the SERVICE department but the GENERAL MANAGER is also very rude! They had my car for 5 and a half weeks, for a transmission issue that was under warranty, they never called to keep me updated on my car when I would call they were very cold to me. When I finally got my car back after 5 and a half weeks they gave it to me rattling, and didn’t even fix the problem! When I called back they claimed they didn’t know what I was talking about even though I have papers stating that they knew what the problem was! Would never ever go back to this dealership even if my car broke down right out front! Worst dealership ever!!! They will lie through their teeth and treat you like you don’t matter More

Look for Noah if you want a truck I was in the market for a new F250 diesel. After mountains of research, I struck out to look and test drive at several local dealerships, 4 to be ex I was in the market for a new F250 diesel. After mountains of research, I struck out to look and test drive at several local dealerships, 4 to be exact. Nobody knew the nuances of the new truck like the young man at Crossriads ford. He took his time and was patient with an old guy that didn't grow up with the electronics these new trucks have now. He had really done his homework and made me comfortable with my purchase. Ask for Noah More

Service for my Ford Edge I have been a customer since November 2015. I believe in proper maintenance of a vehicle to avoid problems. Robert Murphy in the service department ha I have been a customer since November 2015. I believe in proper maintenance of a vehicle to avoid problems. Robert Murphy in the service department has been upfront and honest about future service needs. I have not had to rush but given time to do some comparative shopping on service. I love my vehicle and I feel safer driving on the interstate with this type of car. More

Things always go good at Kernersville Ford. The staff always takes good care of the customer and the car. Have been with them from the start - Purchase to service since 2006. The ford mustan The staff always takes good care of the customer and the car. Have been with them from the start - Purchase to service since 2006. The ford mustang convert has done its job. More

All about the benjamins They gave me a cheap part and broke two covers on top of my engine. I should them but didn't take responsibility for what their mechanic did. They gave me a cheap part and broke two covers on top of my engine. I should them but didn't take responsibility for what their mechanic did. More

They told me they could not fix my car and not to come back. My car has not been running right since April, 10 trips to Crossroad Ford and the last time after me having my car for 2 months the check engine light My car has not been running right since April, 10 trips to Crossroad Ford and the last time after me having my car for 2 months the check engine light came on as we drove it off the lot. All they did was turn off the light and sent us on our way. With a broken car. The next day when the light and the engin was not working right I called them back and asked them who could fix my car, and they said they could not fix the car and not to come back. More

bad service and falsehoods purchasing new was OK. Then the problems started with the check engine oil light and a rubber strip that needed repair. The service tech said they wer purchasing new was OK. Then the problems started with the check engine oil light and a rubber strip that needed repair. The service tech said they were waiting for the glue to dry when in fact nothing of Tate sort happened. They didn't know how to get the light turned off. Then they said they would call in week - they didn't. Dropped it off again, after they then said they had to order a part - the rubber strip. Check oil light still on after a month. Now the tire pressure gauge has come on and won't go off. They said it might be another week and they would call. So so disappointed in the response. Don't buy here and don't go here for service. More

Horrible experience. If I could rate dealership below 1, I definitely would. We bought a 2014 Ford Mustang March 22, 2016. This is the 4th Mustang we have owned with no If I could rate dealership below 1, I definitely would. We bought a 2014 Ford Mustang March 22, 2016. This is the 4th Mustang we have owned with no previous problems still owning one of them so we were not hesitant about buying a used Mustang. The car was driven approximately 2500 miles, three months, when the engine blew up with approximately 63,000 miles on it. This "excellent condition Mustang", as they described it, did not even make it to the first oil change before it had a blown engine. We had the vehicle towed to the dealership where they confirmed that it had a blown engine. The dealership said the car showed no signs of abuse and they did not have any reason it should have blown up with this mileage on it. They referred us to Ford who immediately referred us back Crossroads Ford. Crossroads said it was Fords responsibility Ford said it was Crossroads. Needless to say, we were stuck putting another engine in a 2014 Mustang that we paid $16,900.00 for 3 months earlier. Crossroads offered to take the car as a trade in and offered me $6000.00 for a car we had just bought from them for $16,900.00 two months earlier. What a Joke!!! They also went from an engine costing approximately $6500.00 to a fabulous deal of a used engine with approximately 58,000 miles on it for $3000.00 to $3300.00. Really you shouldn't be so caring and generous. When we purchased the car and the salesman was going over the warranty (which I declined) the manager came up to the salesman and said it's Ford certified right?? The salesman said no, its not, but we do have all the car fax info on the car and all service has been done on time. Needless to say if the car was Ford Certified we would have had a 12 month 12000 mile warranty on the vehicle. When we had the engine problem I questioned why the car was not Ford Certified and he said the only reason was because it had an open recall and a vehicle cannot be certified with an open recall. So if Ford had released the parts to correct the recall we would have had a warranty and would not be out the monies to replace an engine in a car that we had just bought. Also, I should have been explained this when I purchased the car, I would have definately thought twice before we bought it. The car sat on their lot for a month trying to decide what to do about the car. We had someone go pick up the car one night 2 weeks ago and they have yet to even call to see if we got the car. My advise would be to run far from this dealership or have plenty of monies to fix the car when something major happens to it. THE WORST DEALERSHIP I HAVE EVER DEALT WITH!!! More

Stay away, find a better dealership You may very well end up signing something not knowing you may have signed it, thanks to the electronic age being misused and misused. And if you go t You may very well end up signing something not knowing you may have signed it, thanks to the electronic age being misused and misused. And if you go to the Attorney General's Office your turned over to their attorney, so much for Freedom of Speech. More