Crossroads Ford Kernersville

$2000 worth of work I took in a 1999 van for repairs that fixed rotators, brakes, lights, and many other items. They kept van for 2 weeks with numerous calls and bill was I took in a 1999 van for repairs that fixed rotators, brakes, lights, and many other items. They kept van for 2 weeks with numerous calls and bill was almost $2000. Van drives like a wheelbarrow when it hits 65 to 70 miles per hour. I have called Aaron at Crossroad Ford 3 times without him picking up phone, I spoke with service management who defense is they are very busy. Entire department is useless and I purchased a 2015 150 from Crosswood Ford with salesman promising the moon. I will be going back to Parkway Ford where customer service means something and not just lip service for business. More

Found the Ford Edge I had been looking for! Salesperson was excellent. Very knowledgeable, courteous, and profession. He knew the product well and worked with us to get an excellent deal. I re Salesperson was excellent. Very knowledgeable, courteous, and profession. He knew the product well and worked with us to get an excellent deal. I recommend this dealership. More

Service I have a Ford F350 King Ranch I came in on Saturday morning to have the oil change and check on a standard warranty for my truck I found out the next I have a Ford F350 King Ranch I came in on Saturday morning to have the oil change and check on a standard warranty for my truck I found out the next day that they did not feel all the fluids up where they should be I called in talk to service Department on Monday and told them what had happened I feel that you pay that much to have oil change done everything should be done on this I myself took care and rechecked everything on my truck to make sure it was up to par and fill up. It is hard to find a good service center More

very good he did a grear job working to make a good deal for me and make me love my ford .also woek with the numbers so i can afford a good payment.. he did a grear job working to make a good deal for me and make me love my ford .also woek with the numbers so i can afford a good payment.. More

My 2018 Ford Escape Ecoboost I can not say enough about how happy I am with my Ford Escape. Since I do drive a lot I am able to go longer between service. The Escape rides great. I can not say enough about how happy I am with my Ford Escape. Since I do drive a lot I am able to go longer between service. The Escape rides great. No outside noise and is very fuel efficient. The Ford dealership in Kernersville, NC is excellent. Josh worked with me got the color I wanted and was very helpful. I had my Escape in on Monday (6/17/19) and Aaron was my service tech. He went beyond to help me and my car was ready in no time. I will not hesitate to buy another care from Crossroads Ford if I buy another one. More

Transmission module repair When my gear dial would not turn, the service department determined the module in the transmission needed to be replaced. I had had my 2019 Edge one m When my gear dial would not turn, the service department determined the module in the transmission needed to be replaced. I had had my 2019 Edge one month. Definitely not expected. Everything was under warranty and I was given a loaner vehicle while mine was in the shop. Robert, the service manager was helpful and patient when responding to my requests and questions. More

Amazing Experience.. Happy Customers After searching for a F250 we saw advertised at various Ford dealerships, we settled on Crossroads Ford in Kernersville, NC. Boy, are we glad we were After searching for a F250 we saw advertised at various Ford dealerships, we settled on Crossroads Ford in Kernersville, NC. Boy, are we glad we were lead there. As our feet hit the pavement, Randy, our super-salesman greeted us and suggested we look at a loaner F150 that fit our needs. What a great surprise!! We hopped in and went for a little spin. Sold at first sight.. a shiny metallic red FORD truck. Having the tow package for the Airstream trailer we were purchasing, it was absolutely perfect. Don't know if it was advertised. Then, Brian, in finance came up with a deal we couldn't resist. Certainly, we are such dedicated and thrilled customers, we want y'all to know that you, also can find satisfaction here as well. John, the General Manager, came out and spent quality time with us as well. We know how important we are to them, as they are to us. Another thing I'd like to address is that we had a tunnel cover installed while we were waiting the couple of days for the funds to transfer from our bank. The job was completed on time and perfectly as promised. More

Great experience . I highly recommend this dealership and the salesman Cesar Menendez. Everyone there was very very friendly, and very helpful. I am enjoying my F . I highly recommend this dealership and the salesman Cesar Menendez. Everyone there was very very friendly, and very helpful. I am enjoying my Ford F2 50. More

Doing the right thing at the right time My issue was not simple. The locking differential was not working after only a few months. They checked it out and ordered a new module which did not My issue was not simple. The locking differential was not working after only a few months. They checked it out and ordered a new module which did not fix the issue. They had to go further into the mechanical to find this issue and realized they needed parts. Rather than putting it back together and making me come back, they gave me a loaner. It made my day as I had customers waiting on my to arrive. I could not be happier with the customer service at this dealership. Thank you all so much and a special thank you to Mike the service adviser. More

Awesome Customer Service I've bought 2 vehicles from Crossroads, and am in the process of shopping for my 3rd. What keeps me coming back to Crossroads is their Service Depart I've bought 2 vehicles from Crossroads, and am in the process of shopping for my 3rd. What keeps me coming back to Crossroads is their Service Department. Aaron and Robert in the service area are the best. They remember me every time I bring my truck in for routine maintenance and service. They always take great care of me and my wife. They're an absolute pleasure to work with. Their sales team is also enjoyable to deal with. Angie in Finance is great, and their sales manager always remembers you and is willing to work with you however they can. They are not pushy like most sales people and will work to find the exact vehicle you're looking for. I've only had to deal with their body shop once, but they also did a great job. When my truck go side swiped in a hit and run, they quickly worked with my insurance to make it look like nothing ever happened. I can't say enough good about Crossroads of Kernersville. I'll keep going back until they give me a reason not to. More