Crossroads Ford Kernersville

Excellence I am always treated with respect and my issues handled effectively and expeditiously. The sales people are always helpful and explain everything in I am always treated with respect and my issues handled effectively and expeditiously. The sales people are always helpful and explain everything in great detail. More

This dealership sold my granddaughter a defective vehicle! They did not stand behind this car even though there was a warranty involved and the car was dangerous to drive! A meeting with the used s vehicle! They did not stand behind this car even though there was a warranty involved and the car was dangerous to drive! A meeting with the used sales manager brought no solution; only smart-xxx comments. The car was not safe after several repair attempts! The car was sold at a loss after full disclosure by my family as they have integrity; something this dealer does not have! More

2014 Ford Focus I brought my car in for repair. TCM needed to be replaced. It was a warranty item. Service Advisor Scott Munn did a good job handling the problem. He I brought my car in for repair. TCM needed to be replaced. It was a warranty item. Service Advisor Scott Munn did a good job handling the problem. He also set me up with a courtesy vehicle while my car was being repaired. I appreciated that. Sincerely, Vince Paratory More

Routine service I decided to get my routine service (oil change, tire rotation and general check points) in the midst of the stay at home time because I believed my d I decided to get my routine service (oil change, tire rotation and general check points) in the midst of the stay at home time because I believed my dealership would be protective of their customers and employees. I’m glad I decided to have my car serviced. More

Wonderful experience!!! Would do it again! Crossroads is a wonderful dealer to deal with. We were just looking - no pressure, they had suggestions, wanted to pinpoint exactly what we were look Crossroads is a wonderful dealer to deal with. We were just looking - no pressure, they had suggestions, wanted to pinpoint exactly what we were looking for and we drove away with our new vehicle. The people were wonderful - my husband is on oxygen and they accommodated him in every way they could. Our sales person, Noah was great as well as Chris, the finance guy!!. All-in-all, it was a wonderful experience and I recommend them highly. More

This is my 3rd vehicle purchase from Crossroads Ford. My wife found her dream car and loves it. I definitely will go back for our next purchase. wife found her dream car and loves it. I definitely will go back for our next purchase. More

Out of state purchase All members of the Crossroads staff worked with us to make our "out of state" purchase a pleasant experience. They answered our questions in a timely All members of the Crossroads staff worked with us to make our "out of state" purchase a pleasant experience. They answered our questions in a timely manner, and they worked with us as we confirmed our travel plans to buy the car. I recommend this dealership to you. More

I received great service each time I visit this dealership. I am very satisfied and will recommend them to others. We have purchased two vehicles here and will definitely visit here the next time w dealership. I am very satisfied and will recommend them to others. We have purchased two vehicles here and will definitely visit here the next time we are considering the purchase of a vehicle. More

Collision & Recall Repair I took my car in to have it repaired where someone had hit it. They did an excellent job and you can not tell it was ever hit or the difference where I took my car in to have it repaired where someone had hit it. They did an excellent job and you can not tell it was ever hit or the difference where it was newly painted. At the same time the service department took care of the recall I had just received. All around excellent service and a great place to buy your car. More

Crossroads service Robert and the service team at crossroads ford consistently work to enhance the customer experience. The service department is always busy, for good r Robert and the service team at crossroads ford consistently work to enhance the customer experience. The service department is always busy, for good reason. As a result the team has to adjust schedules to keep customers happy. The team delivers on both work and service quality . More