Crossroads Ford Kernersville

Had to make an appointment to drop off my truck just to be told the recall expired… they could have told me this over the phone when I set up the appointment. Just a waste of both of ours time. I’m sure it be told the recall expired… they could have told me this over the phone when I set up the appointment. Just a waste of both of ours time. I’m sure it was to try and upsell expensive diagnostic time and labor. Also how does a recall expire? Ford says emissions recalls don’t expire, but this dealership does. More

Always friendly and curtious, they got my vehicle in quicker than I was expecting for service. quicker than I was expecting for service. More

Crossroads of kernersville all the people there are friendly and helpful I would highly recommend them to any one.thier service manager is first class very helpful . friendly and helpful I would highly recommend them to any one.thier service manager is first class very helpful . More

Excellent service! Always! They always go above and beyond! Always courteous and professional! And clean! Always! They always go above and beyond! Always courteous and professional! And clean! More

They are pleasant to deal with. They take great care of my truck every time. They take great care of my truck every time. More

Happy with experience at Crossroads. paid a bit more than I wanted to but that is true of all dealerships. Staff was kind and helpful. Dustin is a gem! Will take my vehicle there for all paid a bit more than I wanted to but that is true of all dealerships. Staff was kind and helpful. Dustin is a gem! Will take my vehicle there for all service. More

Clean. Very well maintained. Friendly. Detailed. Personable. Very Knowledgeable. A pleasure to work with. I only buy Fords. Very well maintained. Friendly. Detailed. Personable. Very Knowledgeable. A pleasure to work with. I only buy Fords. More

The service staff is friendly and knowledgeable. My only negative comment is about their online service scheduling. Whenever I try to schedule 'The Works' services the system displays the date and t My only negative comment is about their online service scheduling. Whenever I try to schedule 'The Works' services the system displays the date and times available, until I click the "I'll wait for my vehicle" choice, at which the system grays out all choices of appointment times. I'm not leaving my vehicle all day for standard services. More

Elijah was great to work with. Very easy process. Robert in service was as well. Very easy process. Robert in service was as well. More