Cross Creek Subaru

On Thanksgiving day I was driving from Baltimore, MD to Southern Pines, NC when all the dash lights went crazy. The cruise control went out and that light was also blinking. My wife and I were both worried Southern Pines, NC when all the dash lights went crazy. The cruise control went out and that light was also blinking. My wife and I were both worried about driving the car back to MD. I drove to Cross Creek Subaru Friday morning at 7:15am without an appointment. I explained the situation to Larry Roush, a service advisor. He said he would have the car looked at right away and get it fixed. He gave the car to Labron Land, a tech.He found the problem, fixed it and reset the computer. I was back on the way to Southern Pines in an hour an fifteen min. The car was perfect, the service was great and the people could not have been more helpful. I wrote a letter to Subaru in NJ thanking them for the great care I got in Fayetteville. I was from out of town and would not be a regular customer but they treated me like a VIP. Gene Schwartz Baltimore, MD More

Larry was very helpful. I had some concerns and he answered my questions. One of the concerns was about the windshield wipers being changed out with new wipers. I didn't feel there was any need for answered my questions. One of the concerns was about the windshield wipers being changed out with new wipers. I didn't feel there was any need for that to be done. I had the same thing on another car and the new wipers weren't as good as the original ones. He told us the 30000 mile work would take two to two and a half hours approximately. He showed us to the showroom to wait. Two hours later he came out and told us the work was almost finished and they were washing the car. That it wouldn't take long. He told us this because he was breaking for lunch. He also said he had checked the wipers and he agreed they did not need to be changed. I appreciated all his help. More

Very rude and cheating customers!! Be aware everyone! Very rude and cheating customers!! Be aware everyone! Never go there! Do not talk to a manager. Name is Jay. Even his co workers dont like him at a Very rude and cheating customers!! Be aware everyone! Never go there! Do not talk to a manager. Name is Jay. Even his co workers dont like him at all!! More

People were friendly but excessive time to fix automobile and over priced in service. No where else to go at the time. Would not go back again or recommend to a friend. and over priced in service. No where else to go at the time. Would not go back again or recommend to a friend. More