Cross Chrysler Jeep Fiat

I was shopping for my first new vehicle, and I knew exactly what I wanted. Cross didn't have my Wrangler on site in the color/options that I wanted. Keith searched until he found exactly the right Je exactly what I wanted. Cross didn't have my Wrangler on site in the color/options that I wanted. Keith searched until he found exactly the right Jeep and got it for me. He treated me very respectfully, and answered all of my many questions very knowledgeably. I would definitely recommend working with Kieth to shop for a new or used vehicle. More

Matty T. Ward was an excellent Salesman. He was always available to answer any questions over the phone and he even stayed late past closing time to accomodate my schedule. I purchased a new 2012 Jeep Wra available to answer any questions over the phone and he even stayed late past closing time to accomodate my schedule. I purchased a new 2012 Jeep Wrangler and a new 2012 Jeep Liberty from Matty. he has called or emailed me several times since to see how I was doing and he also schedules my oil changes and car services. More

I went to the dealership with the intention of purchasing a particular vehicle (a Jeep) on the lot. I was greeted by a sales person (Matty Ward) in the lot soon after arriving. The purchase negotiations for a particular vehicle (a Jeep) on the lot. I was greeted by a sales person (Matty Ward) in the lot soon after arriving. The purchase negotiations for the Jeep went quickly. The price offered by the Cross was a fair one and I received a reasonable amount for the vehicle that I traded-in. I had to wait to speak with the financial person due to one employee being off for the weekend. During my wait I was offered something to drink and had a seat in the showroom where I read the owner’s manual. The sales person checked on me now and then to make sure that I didn’t need anything. He did a good job of keeping informed of where things were in the process (cleaning up the vehicle, completing paperwork, etc.). The financial transaction went smoothly. I was offered an extended warranty, theft insurance, vehicle protection, i.e. protective spray for the seats, etc. There was no hassle when I turned these offers down. My experience of purchasing a Jeep at Cross Motors was a good one and I would highly recommend the sales person, Matty Ward, and Cross Motors. More

Very nice to work with, Matty was able to find the jeep we wanted and he worked with us on the price as much as he could. I liked him so much I sent my father to him. we wanted and he worked with us on the price as much as he could. I liked him so much I sent my father to him. More

Austin was very friendly and helpful. He had a sense of urgency that I haven't seen in a car salesman. I'd buy from him again. urgency that I haven't seen in a car salesman. I'd buy from him again. More

I had an usual set of circumstances that interrupted my buying on and off for two months. Mark never pressed but stayed in contact the entire time. Once my problem was solved, I knew where I intended to bu buying on and off for two months. Mark never pressed but stayed in contact the entire time. Once my problem was solved, I knew where I intended to buy if at all possible. It proves you can be a car salesman without being a "car salesman"! More

I have a 2008 Chyrsler 300LX that needed replacement key fobs. I try to avoid dealer service for my vehicle like the plague, especially from the one I made my purchase (Sam Swope) I had a very poor buying e fobs. I try to avoid dealer service for my vehicle like the plague, especially from the one I made my purchase (Sam Swope) I had a very poor buying experience there. I arrived at Cross without an appointment, and suprisingly was waited on very quickly by Greg. I explained that I need two new key fobs programmed. Greg did not give the standard spill that my part was inadeqaute or substandard because I didnt get it from the dealer. He told me to pull my car in, and got started right away. While he was entering the data into the computer I had a question about my car that was not related to the keyfob. He told me that he would get me a prinout that described the standard options on my model. It about 20 minutes, my fobs were done, I recived my printout, and Greg showed me where to make payment. It was nice to be treated professionally and have my needs addressed without delays or excuses More

My husband and I just bought our first Jeep. We found the dealer website through autotrader.com. Austin was a pleasure to work with and made sure we test drove everything we were interested in. He also the dealer website through autotrader.com. Austin was a pleasure to work with and made sure we test drove everything we were interested in. He also gave us his opinion when asked which helped alot! I can't say enough great things about Austin. However, the financing was the worst experience I have ever had buying a car! I called earlier in the day to have credit ran and make sure all information was given before I drove an hour to the dealership. When we arrived at 430pm I gave all proper documentation so when we found a vehicle we could sign and leave. We test drove 3 jeeps and made a decision. We waited 2 hours just to see the finance guy Todd. We didn't leave until 830! Talk about NOT being excited about your purchase! It was dark, raining,and storming when we left. I have bought car in this same fashion before and have never had to wait that long ever! More

I traveled to Cross from Columbus, Ohio in July 2012. I had been looking for a very specific Jeep Wrangler for some time and finally located it at Cross. I made an internet inquiry and within 24 hours, Bil had been looking for a very specific Jeep Wrangler for some time and finally located it at Cross. I made an internet inquiry and within 24 hours, Bill Zhunga called me. This negotiation took a few days as I was trying to work the payment and cash down payment in to my budget. Bill was a huge help, negotiating on my behalf, keeping me updated and ultimately getting me a great deal that I could afford. He even called me twice on my way to Kentucky to check on me. After getting the Jeep home, I discovered that it was missing it's jack. I contacted Bill to see if maybe there was a spare that I could get. He located one on Ebay, bought it and shipped it to me himself. I have never had such a good experience buying a vehicle. Bill did so much for me and he still stays in touch. If I ever buy another Jeep, I will go back to Cross for sure. I got a great Jeep that I love and I feel like Bill made that possible. He went above and beyond to help me get something that I really wanted. It's a Jeep Thing! :) Thanks. Angie Blackburn More

I traveled from GA to KY. I negotiated online and no surprises at arrival. I highly recommend this dealership and working with Matty! James Brown surprises at arrival. I highly recommend this dealership and working with Matty! James Brown More