
Cross Chrysler Jeep Fiat
Louisville, KY
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Overall great experience. Drove to Cross - about 3 hours from my home - to purchase a jeep seen on line. On the way home with the jeep the check engine light came on - diagnosed as failed catalytic converte from my home - to purchase a jeep seen on line. On the way home with the jeep the check engine light came on - diagnosed as failed catalytic converter. Called our sales rep, Matty Ward. I bought the jeep as is - no warranty, but also bought an extended warranty. Unfortunately the extended warranty did not cover the catalytic converter. Matty and the Sales Mgr coordinated efforts with a dealer close to me and covered all repairs without hesitation. I am very pleased and will not only recommend them to others, but will go back there myself for my next vehicle. Thanks to the team at Cross!! More
Keith was very responsive and found the exact Jeep Wrangler that I preferred. He was in regular contact without being pushy. When the jeep arrived he was great about showing all of the essential fun Wrangler that I preferred. He was in regular contact without being pushy. When the jeep arrived he was great about showing all of the essential functions. I would definitely buy another car from him. More
Wonderful experience, no run around, I had emailed Matty several times for about a month, all about the same vehicle, once I was finally ready to pull the trigger the entire process from start to finish was several times for about a month, all about the same vehicle, once I was finally ready to pull the trigger the entire process from start to finish was very quick and enjoyable. I will defiantly recommend this dealership to everyone I know. More
Once again an overall positive buying experience. Looking back, I have purchased five vehicles over the years with Cross Motors. The main reason my wife and I return to Cross is the people. We feel very comf back, I have purchased five vehicles over the years with Cross Motors. The main reason my wife and I return to Cross is the people. We feel very comfortable in the Cross environment and they have earned our trust. They ALWAYS do what they say they will do and are honest, knowledgeable and upfront. Special thanks to Chris Madison, Keith Linton and Matt Ward. Well done once more gentlemen. More
I have bought 4 Jeeps from Cross, my last 2 from Keith Linton. The customer service, price and overall experience was outstanding. I am very particular and specific of what I want and Keith has always b Linton. The customer service, price and overall experience was outstanding. I am very particular and specific of what I want and Keith has always been extremely accommodating. Cross handles all our service needs, Greg Clark and Kevin Moser go out of their way to get me and in and out. This dealership is A+ and I will never purchase any vehicle from anywhere else More
I was shopping for my first new vehicle, and I knew exactly what I wanted. Cross didn't have my Wrangler on site in the color/options that I wanted. Keith searched until he found exactly the right Je exactly what I wanted. Cross didn't have my Wrangler on site in the color/options that I wanted. Keith searched until he found exactly the right Jeep and got it for me. He treated me very respectfully, and answered all of my many questions very knowledgeably. I would definitely recommend working with Kieth to shop for a new or used vehicle. More
The sales and finance team I worked with was very helpful. I was able to get exactly the Jeep I wanted in a very fast time frame to surprise my husband for his birthday and the sales person drove it helpful. I was able to get exactly the Jeep I wanted in a very fast time frame to surprise my husband for his birthday and the sales person drove it down to Houston for me! More
Dealership was awesome! The experience was second to none staff was very knowledgable about the new wranglers and vehicles. Jason is the man to see if you need a new JEEP!! staff was very knowledgable about the new wranglers and vehicles. Jason is the man to see if you need a new JEEP!! More
This was around my 10th car from Cross. Started buying here in 1981! I would probably switch brands from Jeep if they ever closed. They feel like family. here in 1981! I would probably switch brands from Jeep if they ever closed. They feel like family. More