Cross Chrysler Jeep Fiat

Customer Service is Not Dead! In an age of reapidly declining customer service I am always on edge when making large purchases. This said I was truly pleased from the moment I cont In an age of reapidly declining customer service I am always on edge when making large purchases. This said I was truly pleased from the moment I contacted Cross. They were knowledgeble and extremely friendly. My salesperson, Keaton, re-scheduled his day and stayed much later than his shift to help during the buying process. He was down to earth and professional and went out of his way to make sure I was taken care of. After buying my Jeep, a mechanical problem was discovered and they immediately began taking care of it. They even consulted a competing service department to get the job done right! I am very pleased with my buying experience at Cross and will definately reccomend them to anyone in the future. They have an incredible Jeep selection and will make sure you are completely satisfied with your purchase. I will be doing buisiness with them for many years to come! Thanks again! More

The Best Jeep Dealer In Louisville We started looking for a Jeep. Went to other Jeep dealers in Louisville but none compared to Cross Chrysler Jeep. Awesome Experience. Great Customer We started looking for a Jeep. Went to other Jeep dealers in Louisville but none compared to Cross Chrysler Jeep. Awesome Experience. Great Customer Service and by far a dealership that was concerned with making us happy. More

Great buying experience Bought my second jeep from Cross and Roy Twyman. Great experience from a salesperson and dealer I trust. My first jeep was slightly used and I kept Bought my second jeep from Cross and Roy Twyman. Great experience from a salesperson and dealer I trust. My first jeep was slightly used and I kept it for 6 years. Wanted something new and a bit more upscale. The jeep I wanted wasn't on the lot, but Roy was able to secure it for me. Really like doing business at Cross! More

They had me out the door and down the road under an hour! I couldnt have asked for a cheaper, better looking and wonderful truck!! They were so friendly when I called about the truck and went out of their way I couldnt have asked for a cheaper, better looking and wonderful truck!! They were so friendly when I called about the truck and went out of their way to make sure everything was ready for me when I went to pick it up! They even stayed later then closing to allow me to make the drive up! I will be recommnding this dealership to other people, although, there were a few minor details that were out of place. Overall, I had an excellent experience with an excellent organization! Thanks again for giving me my dream vehicle! More

Waste of everyone's time! Contacted Cross about purchasing a Yukon XL Denali and spoke with Keaton. He was friendly but did more talking than listening. I provided factual in Contacted Cross about purchasing a Yukon XL Denali and spoke with Keaton. He was friendly but did more talking than listening. I provided factual information supporting my offer. It wasn't accepted by cross and they did not counter. I moved to pursue a vehicle elsewhere. Keaton contacted me asking if I wanted to submit another offer. I did $1,000 higher which was meeting them in the middle between their asking price and my initial offer. Keaton left me a voicemail stating he had good news. I returned his call only to be informed the good news was he is going sell me the vehicle for over their asking price! Per the car fax the vehicle had low miles (good) but was bought at auction, been in a rear end collision, had 5k miles put on it while being for sale for over 6 months (bad). The risk did not outweigh the reward for my dealing with them. It was a major waste of everyone's time! More

Down to Earth People Bill Zhunga was my sales rep. I really couldn't ask for better service. He worked with me on what best fit my budget and made me feel right at home. W Bill Zhunga was my sales rep. I really couldn't ask for better service. He worked with me on what best fit my budget and made me feel right at home. With this being my first time buying a new vehicle I wasn't nervous. No pressure, straight forward, honesty!! I would recommend Cross Chrysler Jeep to anyone. Thanks a millon! More

They had my perfect Jeep Bill Zhunga was very helpful to me in my purchase of a 2014 Rubicon X. I wish the management would have dealt with me a little better on the price, bu Bill Zhunga was very helpful to me in my purchase of a 2014 Rubicon X. I wish the management would have dealt with me a little better on the price, but I am happy with my vehicle. I had to drive up from Alabama to pick up the Jeep, and Bill was waiting on me to help me return the rental car. He took extra time for me and my wife to try out the test track before we left. I would recommend this dealership to anyone looking for a jeep. More

Accommodating, friendly, not pushy Been talking to Jason for months from a distance (I'm in Cincinnati). He was always helpful and friendly without being pushy or annoying. Would go abo Been talking to Jason for months from a distance (I'm in Cincinnati). He was always helpful and friendly without being pushy or annoying. Would go above and beyond to send me pics and videos of cars knowing that I was out of town. Once we decided on a deal, Matt avoided the usual finance room push once I let him know (just once) what my intentions were. Even after the deal was done, Jason took extra time to make sure we were well acquainted with the technology, etc in the new car. If all car buying experiences were this easy, pleasant, and straight forward, more people would look forward to their dealer experience. Thank you Jason. More

2014 Jeep Cherokee Purchase Matty was patient, knowledgeable, and fair in all of our interactions. I appreciated his attention to detail and willingness to answer all of my quest Matty was patient, knowledgeable, and fair in all of our interactions. I appreciated his attention to detail and willingness to answer all of my questions in a straightforward manner. Matty was also very responsive via phone and email. I would recommend working with him to anyone looking for a Chrysler or Jeep vehicle. More

Just save your self some hassle and go here. First off I'll go into my background on purchasing cars... I've owned 4 within the last 3 years so I have some experience dealing with dealers. This w First off I'll go into my background on purchasing cars... I've owned 4 within the last 3 years so I have some experience dealing with dealers. This was by far my best experience with some minor financing issues that were outside of the dealers control. So... I bought a car rather than buying the Jeep the first time so I knew I was going to take a loss. When I was inquiring about a 2012 Jeep Wrangler Unlimited Rubicon, they gave me kbb/nada trade in value on my slightly used 2014. Didn't have to work at them to get the full value. They had several quality Jeeps on the lot and I wasn't exactly sure if I wanted a manual or automatic and to be truthfully honest I didn't know if I wanted a two door or four door. Cross took their time looking at all the Jeeps with me. I did not get that sense of frustration you get from many pushy salesman who want to sale and move on. When I finally got the Jeep picked out they gave me a great value on the Jeep. According to my bank they were actually below the estimated sell value for the year,model and mileage. If/When I decide to get a new wrangler I have no doubt that i'll be talking with Cross Jeep first. Also... I've had issues with other dealerships sending the payoff in a timely fashion. They tend to hold the money in their account to accrue that extra interest. Cross had my car paid off within 15 days of the sell. More