Cronin Hyundai of Nicholasville - Service Center

Competent, friendly and realistic staff. They have rules, but here you are talking to a person, not a corporation. Even the request to complete this survey was better than Don Franklin! They have rules, but here you are talking to a person, not a corporation. Even the request to complete this survey was better than Don Franklin! More

Easy to make an appointment. Worker kept in touch about progress and finished early. No complaints! Worker kept in touch about progress and finished early. No complaints! More

Quick service but did not care to hear a sales person offer to show me a 25 tuscan. I have a 24 currently and was in for the first oil change even though it rained, i would have liked it to have been t offer to show me a 25 tuscan. I have a 24 currently and was in for the first oil change even though it rained, i would have liked it to have been taken thru the wash bay as my previous dealer did....even when i had a radio question, they offered to take it thru the wash bay More

Very professional, courteous, and informative. The service manager was attentive, and communicated clearly with me through the service visit. The service manager was attentive, and communicated clearly with me through the service visit. More

Fast, efficient and professional! Gave us good feedback about our car and new recommendations! It was a great experience! Gave us good feedback about our car and new recommendations! It was a great experience! More

He was very nice. And listened to what I was telling him what was wrong with my vehicle. And listened to what I was telling him what was wrong with my vehicle. More

Great service. Nice technicians. Clean waiting area with WiFi and drinks, Very pleased with this Nice technicians. Clean waiting area with WiFi and drinks, Very pleased with this More

My wife and I were in Lexington from KC for a wedding. Our 2023 Tucson hybrid broke down and would not start. We had to boost the hybrid battery. We were able to drive it to Cronin Hyundai a few mil Our 2023 Tucson hybrid broke down and would not start. We had to boost the hybrid battery. We were able to drive it to Cronin Hyundai a few miles away. The service team here was awesome. Many thanks to Travis, Joey and Ryan in parts. We got connected to Enterprise and got a rental for the weekend. The parts we needed — Battery Management System and 12Volt integrated battery were not available. We decided to start the car up Monday morning and drive back to KC without cutting the car off. We also bought a high amp battery booster in case the car died on the road. They were so helpful as we considered our options and in getting us ready to roll. Travis even called us on Tuesday morning to make sure we got home safely. My dealership in KC has talked to them about what needs to be done to make the repairs. They were so nice to us in a very stressful situation. Good folks. More

We purchased a GMC Acadia from Cronin that included a warranty. On Aug 28, 24 we were headed to Nicholasville and our car died less than 1 mile from Cronin. So we had to have it towed there and the serv warranty. On Aug 28, 24 we were headed to Nicholasville and our car died less than 1 mile from Cronin. So we had to have it towed there and the service dept was going to check it out the following day. After several days of not hearing from them, we called and was told that the Acadia needed a whole new engine. We were told they called the warranty company and nothing was covered. We decided to have another mechanic tow the vehicle to his shop since it would be cheaper for us if it indeed needed a new engine. The new mechanic didn't think it needed an engine from what the vehicle was doing. Come to find out, the BATTERY was fried and it needed a MAS sensor. That's it...no new engine! After we had it fixed and has been running perfectly, we called the service dept back and requested our money back for the diagnostic fee they charged us (195.00) and requested towing from their lot to the new mechanic. They agreed to refund the diagnostic fee but not the towing since it was our decision to not allow them to fix it. Of course I wasn't going to allow them to fix it, I would've been out a lot more than $600! I was told on 9/11 that a check was cut and it would go out in the mail the following day. Fast forward to Sept 27rd and still no check! I contacted the service dept and was told the GM would be calling me. Oct 1st I finally received a call and was told that the check was sitting on someone's desk and they would get it out today. If it was sitting on someone's desk, why was I told weeks before that it was cut and would be in the mail the following day. The GM also told me he would call me back in a few days to ensure I received the check....I'm still waiting for that call. Also, when we told the service guy that it was fixed, he assured us that the engine would need to be replaced at some point but also said that he would call the warranty and make sure it was covered. He's the one that told me it wasn't covered, so how did that change? Scamming people perhaps? They have lost not only our business but our family's as well. I don't like being lied to and especially don't like someone trying to screw me over. More

Took the vehicle for service after scheduling a d appoint with them, my leased Accent has only 16,000 miles and less than 2 years. The screen shuts off while driving, the reverse camera doesn't work, and sev with them, my leased Accent has only 16,000 miles and less than 2 years. The screen shuts off while driving, the reverse camera doesn't work, and several dash lights are on. Dropped the vehicle around 8am Friday 19th 2024 and never heard back. My wife called them around 3pm to get an update and they told they would need more time. Called again at 5 pm and the service department was already closed. After several calls I was able to contact a manager who requested Alex, service rep, to contact me. She called and explained the vehicle HAS NOT BEEN DIAGNOSED, AND PROBABLY WONT BE TILL MONDAY, I TOLD YOUR WIFE AND SHE SAID IT WAS OK, SHE WAS HEARING The CALL Since I Got it on speaker, and my wife said No, she didn't told.me anything. Long story short I spent a PTO day at home for nothing, now I have to get back to work tomorrow Saturday and I don't have a car, meaning I will have to pay for Uber all weekend. Why is the dealer so irresponsible that they don't care about they customers? The only solution I was able to get is to pick the car tomorrow morning and re-schedule the appointment. Really???? More